Devon Partnership NHS Trust

Business Support Administrator

The closing date is 02 February 2026

Job summary

An exciting opportunity has arisen for an enthusiastic experienced Business Support Administrator within the Devon & Cornwall Liaison & Diversion (L&D) team (which forms part of the Integrated Non-Custodial Service (IN-CS))

The L&D service stands apart from traditional community mental health services and as an all-age service, it engages with individuals at the very beginning of their journey through the criminal justice system, typically when they first come to the attention of the police and are arrested. The practitioners carry out initial assessments, provide guidance and support individuals as they navigate the justice process until a resolution is achieved. People facing a wide range of vulnerabilities, including substance misuse, homelessness, social challenges, learning disabilities and mental health needs are supported by the team. The service further serves as a referral point and offers proactive follow-up to ensure service users can access and are supported in attending treatment and rehabilitation appointments. Our overarching goal is to enhance health and well-being, reduce vulnerability and lower the risk of re-offending.

The team is based in Exeter and offers flexible hybrid working arrangements based on business requirements.

Main duties of the job

Working within the IN-CS service, the post holder will provide administrative support to the L&D team which will include but is not limited to data entry, processing referrals, supporting clinicians, accurate minute taking and distribution, diary management, procurement, frequently inputting sensitive data of the service users onto the patient records system, managing inboxes, supporting the team managers. Providing administrative support to the other teams within the service could also be requested from time to time.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

19 January 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Flexible working

Reference number

C9369-26-0016

Job locations

1 - 2 Hospital lane, Whipton Hospital

Old ASU building

Exeter

EX1 3RB

Job description

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Person Specification

Knowledge and skills

Essential

Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
Working knowledge of a range of administrative procedures including diary management and management of numerous inboxes
Experience or understanding of creating electronic records, electronic filing systems
Electronic database management.
Ability to manage diverse workload whilst dealing with frequent interruptions
Ability to meet deadlines and to work under pressure
Exceptional organisational skills and ability to prioritise
Ability to work both independently and as part of a team
Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
Knowledge of our business and how it supports client care

Desirable

Ability to work independently and be self-motivated. A can-do approach is essential, as well as agility and flexibility as the new service emerges

Experience

Essential

Excellent planning and organisational skills
Ability to prioritise workload and adapt to change when required
Previous experience of working within an administrative or secretarial team
Experience of dealing with confidential and complex information

Desirable

Ability to take accurate formal and informal minutes
Demonstrate good numeracy and literacy skills

Qualifications

Essential

Business Administration Level 3/ T Level qualification in Management and Administration, or equivalent experience.
GCSE English or equivalent.
Evidence of continuing professional and personal development.

Desirable

ICDL (International Computer Driving License) or equivalent experience

Person Specification

Knowledge and skills

Essential

Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
Working knowledge of a range of administrative procedures including diary management and management of numerous inboxes
Experience or understanding of creating electronic records, electronic filing systems
Electronic database management.
Ability to manage diverse workload whilst dealing with frequent interruptions
Ability to meet deadlines and to work under pressure
Exceptional organisational skills and ability to prioritise
Ability to work both independently and as part of a team
Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
Knowledge of our business and how it supports client care

Desirable

Ability to work independently and be self-motivated. A can-do approach is essential, as well as agility and flexibility as the new service emerges

Experience

Essential

Excellent planning and organisational skills
Ability to prioritise workload and adapt to change when required
Previous experience of working within an administrative or secretarial team
Experience of dealing with confidential and complex information

Desirable

Ability to take accurate formal and informal minutes
Demonstrate good numeracy and literacy skills

Qualifications

Essential

Business Administration Level 3/ T Level qualification in Management and Administration, or equivalent experience.
GCSE English or equivalent.
Evidence of continuing professional and personal development.

Desirable

ICDL (International Computer Driving License) or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.