Job summary
Are you passionate about delivering high-quality facilities services that make a real difference to patient care and community wellbeing? Devon Partnership NHS Trust is looking for a motivated and experienced Facilities Lead Waste & Community to join our Facilities team based in Dawlish.
This is a fantastic opportunity to play a vital role in supporting frontline clinical services by ensuring safe, compliant and efficient waste management and soft facilities services across our Trust estate.
The Role
As Facilities Lead Waste & Community, you will be responsible for managing the operational delivery of waste management throughout the Trust estate, ensuring services are delivered to a consistently high standard and in line with all relevant legislation, NHS guidance and Trust policies.
The post holder will have agreed autonomy to work within boundaries set by the Facilities Manager to execute appropriate actions necessary to manage and maintain a range of soft facilities services across the Trust estate. You will proactively identify issues, resolve problems, and report any significant barriers to delivery to the Facilities Manager, while taking immediate action to ensure a continuous service is delivered to patients, staff and visitors.
This is a hands-on leadership role that requires strong organisational skills, excellent communication, and a commitment to continuous improvement.
Main duties of the job
- To ensure compliance with statutory targets and recognised safe practices, including monitoring and challenging the standards of externally appointed contractors and providing contract performance data to the Facilities Manager
- To provide technical support and advice to managers and staff of the various operational areas within the Trust pertaining to waste management and associated services.
- Both scheduled and ad hoc visits to community sites as required for the role and the wider facilities function
- To support the Facilities, Lead Cleaning & Hygiene with the monitoring and auditing of facilities services in the community
- To provide assurance that waste management within the trust are compliant with regulation, and trust targets.
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job description
Job responsibilities
Duties and Responsibilities
Communication and Working Relationship Skills
- Provide and receive complex information when communicating with; senior managers, human resources, medical staff, estates officers, sustainability manager, other professions.
- Communicate effectively, adjusting communication style or method as appropriate to overcome barriers to understanding due to health conditions, complexity, or where English is not the first language.
- Develop effective communication with the wider cross directorate multidisciplinary team to maintain positive working relationships and service image.
- Work closely with external service providers, ensuring consistent provision by negotiating/agreeing service variations.
- Meet regularly with service providers to proactively resolve non-compliances, and identify improvements.
- Communicate effectively with external agencies in relation to waste management; e.g. Environment agency, Health & Safety Executive, Local Authorities etc.
- Represent the department at various local/regional meetings.
- Be proactive in identifying potential waste containment issues, liaising with the relevant Estates Officer and Ward/building Manager in respect of the safe control of waste materials.
Analytical and Judgemental Skills
- Manage all aspects of operational waste management over the estate, ensuing all costs, quality, quantity and timing are within the agreed standards, and contract KPIs are met.
- Undertake disciplinary investigations requiring analysis of complex and conflicting facts or situations.
- Analyse and compare products such as UN tested and approved sharps containment & disposal for standardised use within the trust and provide recommendations to the senior lead for use based on legal compliance and risk verses effectiveness.
- Analyse, and interpret service data, providing regular reports to the Senior Lead on compliance with the trusts contract KPIs and legal responsibilities in relation to waste.
- Identify all waste streams being generated within the trust and ensure suitable legally compliant disposal routes are established for each.
- Review all waste management activities against HTM 07-01, and implement suitable control measures providing assurance of compliance, cross referencing with individual regulations where the HTM may be ambiguous.
- Ensure all tasks and processes within the area of responsibility are risk assessed, with hazards eliminated or controlled. Escalating any significant risks to the senior lead.
Planning and Organisational Skills
- Plan and complete annual waste audits up to 12 months in advance, ensuring the availability and attendance of other disciplines required, and produce timely audit reports and action plans, with revisits to validate action progress as required.
- Plan and complete 5 yearly Pre-acceptance audits of all trust locations generating hazardous waste materials, ensuring copies are received by our relevant suppliers.
- Ensure that service developments within the Trust which impact relevant facilities services are proactively planned for in the most efficient manner and draft/obtain service variation requests.
- support the Facilities Lead Cleaning & Hygiene with the monitoring and auditing of facilities services in the community
- Assist in the timely collation and preparation of information necessary for completion of the annual Estates Returns Information Collection (ERIC) and Premises Assurance Model (PAM) reporting systems.
- The post holder will be required to carry out detailed risk assessments in relation to waste management activities.
- Work closely with external providers, and lead the operational implementation of waste related projects/contracts across the trust estate.
- Plan and implement controls, procedures and working methods in relation to waste management and portering services to maintain the target standards as set by the Senior Lead.
- Prepare and make necessary applications to the Environment Agency, e.g. Carriers Licence, Hazardous Waste Producer registrations, Exemptions etc.
Responsibility for Patient/Client Care, Treatment and Therapy
- The post holder will be expected to engage with service users to provide advice about waste management that applies to them including re-cycling as part of ancillary services.
- Investigate and resolve complaints. This may be via phone, email, letter, in person, or via liaison with PALS depending on how the complaint is received.
Responsibility for Policy and Service Development Implementation
- Implements policies for their own area and propose policy and/or service changes which impact beyond their own area of responsibility.
- Assist the Facilities Manager in reviewing and maintaining policies relevant to the role, e.g. Waste Management, Decommissioning,
- Contribute to the preparation of both internal and external service specifications, providing specialist technical advice on waste management
- Contribute to the development of standard operating procedures for the Facilities Service, ensuring their dissemination, implementation, and periodic review.
- Be proactive in the identification of any legislative changes potentially impacting operations to enable timely review of policy and procedures.
Responsibility for Finance, Equipment and Other Resources
- Authorised signatory for the waste budget amounts of 5k and under.
- The post holder will be responsible for managing a delegated waste budget, escalating anomalies and cost pressures to the Facilities Manager.
- The post holder will make recommendations to the Facilities Manager on awarding contracts to prospective contractors.
- The post holder will provide advice on a variety of selected equipment i.e. waste receptacles, containment facilities.
- Contribute to the production of business cases and capital requests for facilities services as required.
- Assist with the operational management of the trusts outsourced waste and ensuring KPIs are met within the confines of the allocated resource.
- Organise ad-hoc portering and disposal requests utilising the most efficient provider, preparing estimates for approval, and associated recharges via the allocated accountant.
Responsibility for Human Resources, e.g. Supervision, Training, HR Advice and Management
- Train staff that relate to own area of responsibility - relatively small groups e.g. one to fifteen people
- Assist the Facilities Manager with the development of internal training packages for waste management.
- Ensure that your individual performance at work complies with Trust policies and procedures.
- Provide waste and advice and guidance to trust staff.
- Undertake fact finds as required, e.g. concerns, requests for resolutions, and submit fact find reports to the commissioning manager.
- Present the fact find reports as appropriate within concerns or resolution meetings. [PB1]
- Support the Facilities Manager to implement the staff health and workplace attendance policy and procedures are implemented fully throughout facilities when requested, and are actioned and monitored.
- Ensure policies and procedures are disseminated through the teams, understood, and implemented.
- Support with Recruitment, selection, and appointing new staff, assisting with induction and job training when required
- Identify training and development needs for all colleagues within the post remit, reporting requirements to the Facilities Manager for inclusion into the service training needs analysis.
- Provide specialist technical support and advice to staff and managers pertaining to statutory compliance with waste management regulation.
- Contribute to the preparation of both internal and external service specifications, providing specialist technical advice of the services provided.
Responsibility for Information Resources and Administrative Duties
- Frequently use computer software (MS and bespoke software) to create reports, spreadsheets, letters, documents, and posters relating to Facilities Services for the organisation
- Frequently use computer software to develop and maintain accurate data records to support the detailed and complex collation of information into the trusts various national reporting obligations, ERIC, PAM, Sustainability etc.
- Ensure that records are retained in accordance with Trust Policy and are stored in a manner that allows them to be easily located in the event of a Freedom of Information (FOI) request.
- Monitor and record decommissioning and disposal requests, recharges, and provide reports to the Facilities Manager as required.
- Produce quarterly performance reports of compliance against service specification KPIs.
Responsibility for Research and Development
- Undertakes surveys or audits as necessary to own work.
- Support the Facilities Lead Cleaning & Hygiene with the monitoring and auditing of facilities services in the community
- Occasionally undertakes projects in relation to own role or wider Facilities Service as requested by the directorate or Facilities Manager
- Researches new equipment and working methods relevant to disposal, recycling and waste and advises of potential improvements.
Freedom to Act
- The post holder is guided by regulations. Guidance may be provided by peers and external agencies.
- Manages own work within defined policies and procedures
- Deputise for the Facilities Manager or Facilities Lead Cleaning & Hygiene as required.
Any Other Specific Tasks Required
- To carry out any other reasonable request of the Facilities Manager or Directorate.
- Attend training as appropriate to the role and level of responsibility.
Job description
Job responsibilities
Duties and Responsibilities
Communication and Working Relationship Skills
- Provide and receive complex information when communicating with; senior managers, human resources, medical staff, estates officers, sustainability manager, other professions.
- Communicate effectively, adjusting communication style or method as appropriate to overcome barriers to understanding due to health conditions, complexity, or where English is not the first language.
- Develop effective communication with the wider cross directorate multidisciplinary team to maintain positive working relationships and service image.
- Work closely with external service providers, ensuring consistent provision by negotiating/agreeing service variations.
- Meet regularly with service providers to proactively resolve non-compliances, and identify improvements.
- Communicate effectively with external agencies in relation to waste management; e.g. Environment agency, Health & Safety Executive, Local Authorities etc.
- Represent the department at various local/regional meetings.
- Be proactive in identifying potential waste containment issues, liaising with the relevant Estates Officer and Ward/building Manager in respect of the safe control of waste materials.
Analytical and Judgemental Skills
- Manage all aspects of operational waste management over the estate, ensuing all costs, quality, quantity and timing are within the agreed standards, and contract KPIs are met.
- Undertake disciplinary investigations requiring analysis of complex and conflicting facts or situations.
- Analyse and compare products such as UN tested and approved sharps containment & disposal for standardised use within the trust and provide recommendations to the senior lead for use based on legal compliance and risk verses effectiveness.
- Analyse, and interpret service data, providing regular reports to the Senior Lead on compliance with the trusts contract KPIs and legal responsibilities in relation to waste.
- Identify all waste streams being generated within the trust and ensure suitable legally compliant disposal routes are established for each.
- Review all waste management activities against HTM 07-01, and implement suitable control measures providing assurance of compliance, cross referencing with individual regulations where the HTM may be ambiguous.
- Ensure all tasks and processes within the area of responsibility are risk assessed, with hazards eliminated or controlled. Escalating any significant risks to the senior lead.
Planning and Organisational Skills
- Plan and complete annual waste audits up to 12 months in advance, ensuring the availability and attendance of other disciplines required, and produce timely audit reports and action plans, with revisits to validate action progress as required.
- Plan and complete 5 yearly Pre-acceptance audits of all trust locations generating hazardous waste materials, ensuring copies are received by our relevant suppliers.
- Ensure that service developments within the Trust which impact relevant facilities services are proactively planned for in the most efficient manner and draft/obtain service variation requests.
- support the Facilities Lead Cleaning & Hygiene with the monitoring and auditing of facilities services in the community
- Assist in the timely collation and preparation of information necessary for completion of the annual Estates Returns Information Collection (ERIC) and Premises Assurance Model (PAM) reporting systems.
- The post holder will be required to carry out detailed risk assessments in relation to waste management activities.
- Work closely with external providers, and lead the operational implementation of waste related projects/contracts across the trust estate.
- Plan and implement controls, procedures and working methods in relation to waste management and portering services to maintain the target standards as set by the Senior Lead.
- Prepare and make necessary applications to the Environment Agency, e.g. Carriers Licence, Hazardous Waste Producer registrations, Exemptions etc.
Responsibility for Patient/Client Care, Treatment and Therapy
- The post holder will be expected to engage with service users to provide advice about waste management that applies to them including re-cycling as part of ancillary services.
- Investigate and resolve complaints. This may be via phone, email, letter, in person, or via liaison with PALS depending on how the complaint is received.
Responsibility for Policy and Service Development Implementation
- Implements policies for their own area and propose policy and/or service changes which impact beyond their own area of responsibility.
- Assist the Facilities Manager in reviewing and maintaining policies relevant to the role, e.g. Waste Management, Decommissioning,
- Contribute to the preparation of both internal and external service specifications, providing specialist technical advice on waste management
- Contribute to the development of standard operating procedures for the Facilities Service, ensuring their dissemination, implementation, and periodic review.
- Be proactive in the identification of any legislative changes potentially impacting operations to enable timely review of policy and procedures.
Responsibility for Finance, Equipment and Other Resources
- Authorised signatory for the waste budget amounts of 5k and under.
- The post holder will be responsible for managing a delegated waste budget, escalating anomalies and cost pressures to the Facilities Manager.
- The post holder will make recommendations to the Facilities Manager on awarding contracts to prospective contractors.
- The post holder will provide advice on a variety of selected equipment i.e. waste receptacles, containment facilities.
- Contribute to the production of business cases and capital requests for facilities services as required.
- Assist with the operational management of the trusts outsourced waste and ensuring KPIs are met within the confines of the allocated resource.
- Organise ad-hoc portering and disposal requests utilising the most efficient provider, preparing estimates for approval, and associated recharges via the allocated accountant.
Responsibility for Human Resources, e.g. Supervision, Training, HR Advice and Management
- Train staff that relate to own area of responsibility - relatively small groups e.g. one to fifteen people
- Assist the Facilities Manager with the development of internal training packages for waste management.
- Ensure that your individual performance at work complies with Trust policies and procedures.
- Provide waste and advice and guidance to trust staff.
- Undertake fact finds as required, e.g. concerns, requests for resolutions, and submit fact find reports to the commissioning manager.
- Present the fact find reports as appropriate within concerns or resolution meetings. [PB1]
- Support the Facilities Manager to implement the staff health and workplace attendance policy and procedures are implemented fully throughout facilities when requested, and are actioned and monitored.
- Ensure policies and procedures are disseminated through the teams, understood, and implemented.
- Support with Recruitment, selection, and appointing new staff, assisting with induction and job training when required
- Identify training and development needs for all colleagues within the post remit, reporting requirements to the Facilities Manager for inclusion into the service training needs analysis.
- Provide specialist technical support and advice to staff and managers pertaining to statutory compliance with waste management regulation.
- Contribute to the preparation of both internal and external service specifications, providing specialist technical advice of the services provided.
Responsibility for Information Resources and Administrative Duties
- Frequently use computer software (MS and bespoke software) to create reports, spreadsheets, letters, documents, and posters relating to Facilities Services for the organisation
- Frequently use computer software to develop and maintain accurate data records to support the detailed and complex collation of information into the trusts various national reporting obligations, ERIC, PAM, Sustainability etc.
- Ensure that records are retained in accordance with Trust Policy and are stored in a manner that allows them to be easily located in the event of a Freedom of Information (FOI) request.
- Monitor and record decommissioning and disposal requests, recharges, and provide reports to the Facilities Manager as required.
- Produce quarterly performance reports of compliance against service specification KPIs.
Responsibility for Research and Development
- Undertakes surveys or audits as necessary to own work.
- Support the Facilities Lead Cleaning & Hygiene with the monitoring and auditing of facilities services in the community
- Occasionally undertakes projects in relation to own role or wider Facilities Service as requested by the directorate or Facilities Manager
- Researches new equipment and working methods relevant to disposal, recycling and waste and advises of potential improvements.
Freedom to Act
- The post holder is guided by regulations. Guidance may be provided by peers and external agencies.
- Manages own work within defined policies and procedures
- Deputise for the Facilities Manager or Facilities Lead Cleaning & Hygiene as required.
Any Other Specific Tasks Required
- To carry out any other reasonable request of the Facilities Manager or Directorate.
- Attend training as appropriate to the role and level of responsibility.
Person Specification
Qualifications
Essential
- Essential
- Educated to degree level or equivalent knowledge and skills gained through relevant experience.
- NVQ 4 or equivalent qualification in Managing Hazardous Waste Transfers, or equivalent knowledge and skills gained through experience.
- Management qualification or equivalent professional experience
- Desirable
- COSHH Assessment
Desirable
Other
Essential
- Essential
- Able to travel between Trust sites
- A focus on delivering high quality services to support clinical care
- Evidence of continued professional development
- The ability to travel throughout the geography of the Trust.
- A Standard DBS Check will be required for this role.
Knowledge
Essential
- Essential
- Knowledge and understanding of the following regulations and their subsequent revisions obtained by post grad courses/diplomas, or significant knowledge acquired through working in relevant sector:
- Management of Health and Safety Regulations 1999.
- The Environmental Protection Act 1990.
- The Road Traffic Act 1988.
- Carriage of Dangerous Goods by Road act 1996.
- Hazardous Waste Regulations 2005.
- Control of Pollution Regulations 1996.
- Knowledge and experience of auditing procedures
- Understanding of the waste management industry
- IT literate in MS Office including Word, spreadsheets, database and presentation applications
- Numerical competence
- Able to work alone or as part of a team
- Able to work under pressure and to deadlines whilst maintaining accuracy
Desirable
- Desirable
- Knowledge of the contract tendering, selection, award and implementation process
- Awareness and understanding of infection control requirements in a healthcare setting
- Knowledge & understanding of risk management, including Health & Safety, RIDDOR, COSHH, business continuity
Experience
Essential
- Essential
- Significant experience of working in a facilities or waste management environment at assistant manager level or higher, with particular knowledge and understanding of hazardous waste management or the ability to demonstrate skills and understanding to that level of experience.
- Experience of monitoring contractors and resolving associated issues.
Desirable
- Desirable
- Previous experience in recruitment of staff, and up to date knowledge of basic employment legislation.
- Experience of electronic rostering systems
- Previous experience of working within the NHS
- Experience of dealing with challenging behaviour
Analytical and Judgemental Skills
Essential
- Essential
- The ability to analyse and interpret highly complex waste, environmental, and transport regulations, making compliant recommendations for inclusion into trust policy and procedures.
- The ability to make judgements and problem solve often non routine situations requiring a degree of analysis and judgement to meet expected outcomes.
- Ability to analyse service requirements and prioritise resource as appropriate.
Person Specification
Qualifications
Essential
- Essential
- Educated to degree level or equivalent knowledge and skills gained through relevant experience.
- NVQ 4 or equivalent qualification in Managing Hazardous Waste Transfers, or equivalent knowledge and skills gained through experience.
- Management qualification or equivalent professional experience
- Desirable
- COSHH Assessment
Desirable
Other
Essential
- Essential
- Able to travel between Trust sites
- A focus on delivering high quality services to support clinical care
- Evidence of continued professional development
- The ability to travel throughout the geography of the Trust.
- A Standard DBS Check will be required for this role.
Knowledge
Essential
- Essential
- Knowledge and understanding of the following regulations and their subsequent revisions obtained by post grad courses/diplomas, or significant knowledge acquired through working in relevant sector:
- Management of Health and Safety Regulations 1999.
- The Environmental Protection Act 1990.
- The Road Traffic Act 1988.
- Carriage of Dangerous Goods by Road act 1996.
- Hazardous Waste Regulations 2005.
- Control of Pollution Regulations 1996.
- Knowledge and experience of auditing procedures
- Understanding of the waste management industry
- IT literate in MS Office including Word, spreadsheets, database and presentation applications
- Numerical competence
- Able to work alone or as part of a team
- Able to work under pressure and to deadlines whilst maintaining accuracy
Desirable
- Desirable
- Knowledge of the contract tendering, selection, award and implementation process
- Awareness and understanding of infection control requirements in a healthcare setting
- Knowledge & understanding of risk management, including Health & Safety, RIDDOR, COSHH, business continuity
Experience
Essential
- Essential
- Significant experience of working in a facilities or waste management environment at assistant manager level or higher, with particular knowledge and understanding of hazardous waste management or the ability to demonstrate skills and understanding to that level of experience.
- Experience of monitoring contractors and resolving associated issues.
Desirable
- Desirable
- Previous experience in recruitment of staff, and up to date knowledge of basic employment legislation.
- Experience of electronic rostering systems
- Previous experience of working within the NHS
- Experience of dealing with challenging behaviour
Analytical and Judgemental Skills
Essential
- Essential
- The ability to analyse and interpret highly complex waste, environmental, and transport regulations, making compliant recommendations for inclusion into trust policy and procedures.
- The ability to make judgements and problem solve often non routine situations requiring a degree of analysis and judgement to meet expected outcomes.
- Ability to analyse service requirements and prioritise resource as appropriate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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