Devon Partnership NHS Trust

Business Support Administrator

The closing date is 29 December 2025

Job summary

We are seeking a Band 3 Business Support Administrator within our innovative and supportive Clinical Health Psychology & Neuropsychology Service, serving the Royal Devon Universities HealthCare NHS Trust, based at Church Lane. Our trained Clinical Psychologists, Neuropsychologists, Assistant Psychologists are often based in inpatient rehabilitation centres, multi-disciplinary medical teams, or in community services.

This is a part time, 18 month fixed term contract role covering 17 hours per week (0.45 WTE). The working pattern is to be discussed and agreed.

Interviews will take place on Monday 12th January 2026.

Main duties of the job

The post holder will provide comprehensive administrative support to our team. There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. The work is varied, supporting clinicians, patients who contact the service, booking appointments and managing a complex referral system. Excellent written and verbal communication skills and a professional telephone manner are essential.

Main duties:

Uploading to patient records
Managing patient waiting lists
Reception cover for the building one day a week
Providing administration support to the CHPN clinical team and Senior management
Inbound and Outbound telephone contact with patients and Healthcare Professionals
Mailbox management
Completing administration tasks through the EPR
Managing Post (sending, receiving and scanning)
Minute taking for service meetings and MDT meetings

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

15 December 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata (17 hours per week)

Contract

Fixed term

Duration

18 months

Working pattern

Part-time, Flexible working

Reference number

C9369-25-0950

Job locations

Department of Clinical Health Psychology and Neuropsychology

Church Lane

Heavitree, Exeter

Devon

ex2 5dy

Job description

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role

Job description

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role

Person Specification

Skills and Abilities

Essential

Excellent interpersonal and communication skills both written and verbal
Able to deal confidentially and tactfully with people at all levels
Ability to take and convey clear messages
Experience in dealing with people in distress in a calm and confident manner
Ability to recognise when other communication aids may be needed
Willingness to embrace new ways of working/changes Understanding and respect of confidentiality in the workplace
Ability to work under pressure
Able to plan, organise, prioritise, coordinate and work flexibly.
Ability to exercise initiative operating within procedural guidelines.
Ability to work without direct supervision on a day to day basis.
Attention to detail/quality
Able to deal with difficult situations
Effective organisational skills. Prioritise own tasks, exercising a degree of independence, initiative and judgement without direct supervision

Experience

Essential

Excellent organisational skills
Ability to prioritise workload and adapt to change when required
Previous experience of working within an administrative or secretarial team
Experience of dealing with confidential and complex information
Previous experience of working in a Healthcare or Social Care administrative setting

Desirable

Ability to take accurate formal and informal minutes
Demonstrate good numeracy and literacy skills

Qualifications

Essential

Business Administration Level 3 / T Level qualification in Management and Administration, or equivalent experience.
GCSE English or equivalent.
Evidence of continuing professional and personal development.

Desirable

ICDL (International Computer Driving License), or equivalent experience

Person Specification

Skills and Abilities

Essential

Excellent interpersonal and communication skills both written and verbal
Able to deal confidentially and tactfully with people at all levels
Ability to take and convey clear messages
Experience in dealing with people in distress in a calm and confident manner
Ability to recognise when other communication aids may be needed
Willingness to embrace new ways of working/changes Understanding and respect of confidentiality in the workplace
Ability to work under pressure
Able to plan, organise, prioritise, coordinate and work flexibly.
Ability to exercise initiative operating within procedural guidelines.
Ability to work without direct supervision on a day to day basis.
Attention to detail/quality
Able to deal with difficult situations
Effective organisational skills. Prioritise own tasks, exercising a degree of independence, initiative and judgement without direct supervision

Experience

Essential

Excellent organisational skills
Ability to prioritise workload and adapt to change when required
Previous experience of working within an administrative or secretarial team
Experience of dealing with confidential and complex information
Previous experience of working in a Healthcare or Social Care administrative setting

Desirable

Ability to take accurate formal and informal minutes
Demonstrate good numeracy and literacy skills

Qualifications

Essential

Business Administration Level 3 / T Level qualification in Management and Administration, or equivalent experience.
GCSE English or equivalent.
Evidence of continuing professional and personal development.

Desirable

ICDL (International Computer Driving License), or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.