Job summary
We are looking for an efficient and experienced administrator to support
the South Hams Mental Health Team at Leatside Surgery.
We are seeking an enthusiastic and experienced administrator with
excellent IT, communication, organisational and management skills.
Working in partnership with the Clinical Team Manager and clinical
colleagues we welcome applications from individuals who can demonstrate a
commitment to delivering high quality administration and leadership skills,
with excellent IT, communication and office management in an efficient and
timely manner.
This is a part time role, working 22.5 hours a week, we are flexible
around the days and times worked, however, we do require the successful
candidate to work Mondays and preferably Fridays.
Enquiries are welcome.
Main duties of the job
Lead and manage the
administrative team, ensuring efficient and effective work flow responding to
demand.
Support the Team Managers in
daily administrative tasks and strategic planning.
Advocate for and lead the team,
fostering a collaborative and supportive work environment.
Ensure all administrative
processes meet the high standards and values of the trust.
Utilise IT and office systems,
including System 1 and Microsoft Office - MS Excel, Word, Teams and Outlook are
essential.
Maintain accurate records and
ensure data integrity
Provide excellent customer
service and support to patients and staff.
Develop and implement office
management procedures to improve efficiency.
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job description
Job responsibilities
Please refer to the
attached job description and person specification for further details around
this role.
Job description
Job responsibilities
Please refer to the
attached job description and person specification for further details around
this role.
Person Specification
Knowledge and Skills
Essential
- * Intermediate IT skills in Microsoft Office Packages i.e. Word, Excel, PowerPoint and Outlook
- * Working knowledge of a range of administrative procedures including diary management and arranging appointments
- * Experience or understanding of creating electronic records, electronic filing systems
- * Electronic database management
- * Ability to manage diverse workload whilst dealing with frequent interruptions
- * Ability to meet deadlines and to work under pressure
- * Exceptional organisational skills and ability to prioritise
- * Ability to work both independently and as part of a team
- * Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
- * Knowledge of our business and how it supports patient care
- * Experience in dealing with people in distress in a calm and confident manner
- * Willingness to embrace new ways of working/changes
Desirable
- * Knowledge or experience of e-rostering and procurement systems and policies
Experience
Essential
- * Experience of managing a team of administration staff
- * Ability to prioritise workload and adapt to change when required
- * Experience of dealing with confidential and complex information
- * Ability to work accurately, under pressure and to deadlines
- * Excellent organisational skills
- * Previous experience of working within an administrative or secretarial team
- * Ability to take accurate formal and informal minutes
- * Demonstrate good numeracy and literacy skills
- * Experience of general office routines and filing systems
Desirable
- * Previous NHS experience of working in a Healthcare or Social Care administrative setting
Qualifications
Essential
- * Level 4 Diploma in Business Administration or equivalent qualification or experience
- * GCSE English & Maths or equivalent
- * Evidence of continuing professional and personal development
Desirable
- * ICDL (International Computer Driving License), or equivalent experience
- * knowledge or experience of the NHS Mental Health Service
Person Specification
Knowledge and Skills
Essential
- * Intermediate IT skills in Microsoft Office Packages i.e. Word, Excel, PowerPoint and Outlook
- * Working knowledge of a range of administrative procedures including diary management and arranging appointments
- * Experience or understanding of creating electronic records, electronic filing systems
- * Electronic database management
- * Ability to manage diverse workload whilst dealing with frequent interruptions
- * Ability to meet deadlines and to work under pressure
- * Exceptional organisational skills and ability to prioritise
- * Ability to work both independently and as part of a team
- * Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
- * Knowledge of our business and how it supports patient care
- * Experience in dealing with people in distress in a calm and confident manner
- * Willingness to embrace new ways of working/changes
Desirable
- * Knowledge or experience of e-rostering and procurement systems and policies
Experience
Essential
- * Experience of managing a team of administration staff
- * Ability to prioritise workload and adapt to change when required
- * Experience of dealing with confidential and complex information
- * Ability to work accurately, under pressure and to deadlines
- * Excellent organisational skills
- * Previous experience of working within an administrative or secretarial team
- * Ability to take accurate formal and informal minutes
- * Demonstrate good numeracy and literacy skills
- * Experience of general office routines and filing systems
Desirable
- * Previous NHS experience of working in a Healthcare or Social Care administrative setting
Qualifications
Essential
- * Level 4 Diploma in Business Administration or equivalent qualification or experience
- * GCSE English & Maths or equivalent
- * Evidence of continuing professional and personal development
Desirable
- * ICDL (International Computer Driving License), or equivalent experience
- * knowledge or experience of the NHS Mental Health Service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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