Job summary
An exciting opportunity has arisen to join the Patient Experience Team (PALS and Complaints) in a role that provides essential administrative support.
We are a liaison and advice team signposting individuals through various means, including directing them to the right resources and linking them in with the appropriate team.
The team patient-facing and handle all complaints, concerns, and feedback submitted to the Trust.
The focus of the team is to support positive change for users of mental health services, their carers and families to ensure their queries are responded to effectively and efficiently in a recovery focused approach.
Main duties of the job
The main duties within the Patient Experience Team is to provide administrative support which includes, dealing with telephone enquiries, signposting, inputting surveys, sorting post, attending meetings, using Microsoft applications and Trust systems.
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job description
Job responsibilities
Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.
Job Purpose:
Administration services underpin all of our clinical activity at Devon Partnership NHS Trust,
which means our dedicated and enthusiastic administration workforce is vital to the delivery of
first class care.
To provide comprehensive administrative support to a manager/assigned team. . There will be
an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent
organisational skills. The post holder will have high standard of skills using Microsoft Office
packages and experience of using bespoke IT systems. The post holder will need to meet
deadlines, collate data and maintain standards relating to administrative processes.
Revised March 2019
They will need to be able to work within a team effectively and share work streams where
appropriate. The role will involve the coordination and implementation of office procedures and
will require a high degree of organisational skills and excellent working knowledge of
administrative systems.
Duties and Responsibilities
Key Responsibilities include:
- Work within an administration team supporting teams within a healthcare service
Comprehensive diary management
- Meetings administration; taking and distributing formal minutes; recording clear actions
and following these up to check completion; maintaining attendance records
- Support the manager and team by ensuring that records are up to date on all staffing and
patient systems and that items are dealt with quickly and efficiently on finance systems.
Profile:
- Excellent planning and organisation skills
- Excellent written and verbal communication skills
- Excellent attention to detail
- Professional telephone manner
- Collegiate approach and diligent
- Take pride in work and consistently strive to produce work of the highest standard
- Take pride in work and consistently strive to produce work of the highest standard
- Seek to deliver the best possible outcome rather than just the task at hand
- Work in partnership with the associated team to understand their needs and priorities
(which may change depending on workload)
- Excellent time management skills
- Experience of prioritising a varied and busy workload
- Experience of working under pressure with the ability to work to and achieve deadlines
The role will involve the development and implementation of office procedures and will require a
high degree of organisational skills and excellent working knowledge of administrative practices.
Job description
Job responsibilities
Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.
Job Purpose:
Administration services underpin all of our clinical activity at Devon Partnership NHS Trust,
which means our dedicated and enthusiastic administration workforce is vital to the delivery of
first class care.
To provide comprehensive administrative support to a manager/assigned team. . There will be
an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent
organisational skills. The post holder will have high standard of skills using Microsoft Office
packages and experience of using bespoke IT systems. The post holder will need to meet
deadlines, collate data and maintain standards relating to administrative processes.
Revised March 2019
They will need to be able to work within a team effectively and share work streams where
appropriate. The role will involve the coordination and implementation of office procedures and
will require a high degree of organisational skills and excellent working knowledge of
administrative systems.
Duties and Responsibilities
Key Responsibilities include:
- Work within an administration team supporting teams within a healthcare service
Comprehensive diary management
- Meetings administration; taking and distributing formal minutes; recording clear actions
and following these up to check completion; maintaining attendance records
- Support the manager and team by ensuring that records are up to date on all staffing and
patient systems and that items are dealt with quickly and efficiently on finance systems.
Profile:
- Excellent planning and organisation skills
- Excellent written and verbal communication skills
- Excellent attention to detail
- Professional telephone manner
- Collegiate approach and diligent
- Take pride in work and consistently strive to produce work of the highest standard
- Take pride in work and consistently strive to produce work of the highest standard
- Seek to deliver the best possible outcome rather than just the task at hand
- Work in partnership with the associated team to understand their needs and priorities
(which may change depending on workload)
- Excellent time management skills
- Experience of prioritising a varied and busy workload
- Experience of working under pressure with the ability to work to and achieve deadlines
The role will involve the development and implementation of office procedures and will require a
high degree of organisational skills and excellent working knowledge of administrative practices.
Person Specification
Qualifications
Essential
- RSA 3 Word Processing or equivalent level of experience in practice
- NVQ3 in administration or equivalent level administrative knowledge and experience
- GCSE English or equivalent
- Evidence of continuing professional and personal development
Desirable
- ECDL (European Computer Driving Licence)
- Shorthand or Speedwriting
Experience
Desirable
- Experience of working in Mental Health
- Experience of working in Patient Experience Teams
Person Specification
Qualifications
Essential
- RSA 3 Word Processing or equivalent level of experience in practice
- NVQ3 in administration or equivalent level administrative knowledge and experience
- GCSE English or equivalent
- Evidence of continuing professional and personal development
Desirable
- ECDL (European Computer Driving Licence)
- Shorthand or Speedwriting
Experience
Desirable
- Experience of working in Mental Health
- Experience of working in Patient Experience Teams
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
