Job summary
Together Involvement Co-ordinator - 30 hours per week
The Together team plays a key
role in promoting and embedding involvement and co-production across Devon
Partnership NHS Trust. As a Together Involvement Co-ordinator, you will support people with
lived experience, families, carers, and staff to work in partnership. The role provides
day-to-day co-ordination of the Together Expert by Experience Network and
practical support to ensure opportunities are accessible, inclusive, and
aligned with organisational priorities. You will promote involvement of people
with lived experience and carers in planning, delivery, and evaluation, so that
their perspectives shape service improvement and organisational culture.
Band 5 - Subject to Job Evaluation
Main duties of the job
Key Responsibilities include:
Support with training development
- Work alongside Together and
Carer Lead to develop and deliver training for Experts by Experience
Coordination of involvement activities
- Support the
planning, delivery, and monitoring of involvement opportunities across
services.
- Maintain
accurate records of involvement activity and participation.
Support for Experts by Experience
- Act as a first
point of contact for Experts by Experience engaged in improvement work.
- Provide
practical support, guidance, and information to ensure Experts by Experience
feel prepared and valued in their roles.
Support for staff
- Provide advice
and guidance to staff on involving service users and carers in
improvement and decision-making.
Promoting inclusion and accessibility
- Ensure
involvement opportunities are inclusive, accessible, and reflect the
diversity of local communities.
Monitoring and reporting
- Support the
Together and Carer Lead with Collecting and reporting on involvement
activity, impact, and feedback.
Collaboration and culture change
- Work with
colleagues, Experts by Experience, and external partners to champion the
value of lived experience.
- Help foster a
culture where co-production and partnership working are embedded at every
level.
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job description
Job responsibilities
JOB
DESCRIPTION - SUBJECT TO JOB EVALUATION
Job Details
Job Title:
Together Involvement Co-ordinator
Band:
5 SUBJECT TO JOB EVALUATION
Directorate:
Corporate
Department:
Together Programme
Base:
Wonford House, Exeter
Responsible To:
Together &
Carer Lead
Job Purpose
The Together team plays a key
role in promoting and embedding involvement and co-production across Devon
Partnership Trust. As an Involvement Coordinator, you will support people with
lived experience, families, carers, and staff to work in partnership. The role provides
day-to-day co-ordination of the Together Expert by Experience Network and
practical support to ensure opportunities are accessible, inclusive, and
aligned with organisational priorities. You will promote involvement of people
with lived experience and carers in planning, delivery, and evaluation, so that
their perspectives shape service improvement and organisational culture.
Duties and Responsibilities
Communication
and Working Relationship Skills
- Communicate
effectively with a wide range of people, including Experts by Experience,
carers, families, clinical and non-clinical staff, and external partners.
- Build trusting and
respectful relationships with people with lived experience, ensuring
communication is sensitive, inclusive, and accessible.
- Facilitate
meetings, workshops, and events that encourage active participation, valuing
all contributions equally.
- Explain processes
and procedures clearly, adapting communication style to meet different needs,
including those with communication difficulties or learning disabilities.
- Handle sensitive
and personal information with discretion and maintain appropriate
confidentiality at all times.
- Manage situations
where views may differ, using negotiation and influencing skills to reach
constructive outcomes.
- Provide feedback to
Experts by Experience on how their input has been used, reinforcing the value
of involvement.
- Collaborate with
colleagues across services to promote a culture of co-production and
partnership working.
Analytical and
Judgemental Skills
- Assess involvement
opportunities to ensure they are inclusive, meaningful, and appropriate for
Experts by Experience.
- Analyse feedback from
service users, carers, and staff to identify key themes, trends, and areas
for improvement.
- Exercise sound judgement
when balancing the needs and perspectives of Experts by Experience with
service priorities.
- Recognise and escalate
safeguarding concerns or risks in line with organisational policy.
- Evaluate the impact of
involvement activities and present findings in a clear and accessible way.
- Apply problem-solving
skills to manage practical challenges (e.g. accessibility, participation
barriers, conflicting views).
- Make informed decisions
under pressure, drawing on policy, best practice, and professional judgement.
Planning and
Organisational Skills
- Plan, organise, and
coordinate involvement activities, meetings, and events, ensuring they run
smoothly and inclusively.
- Manage multiple tasks and
deadlines, prioritising effectively in a busy and changing environment.
- Maintain accurate records of
involvement activity, attendance, and outcomes to evidence impact.
- Anticipate and address
potential barriers to participation, making practical arrangements to support
access (e.g. travel, accessibility needs, communication formats).
- Coordinate diaries and
schedules across teams, Experts by Experience, and external partners when
required.
- Contribute to project
planning, ensuring Experts by Experience are engaged at appropriate stages.
- Demonstrate flexibility and adaptability when plans
need to change at short notice.
Responsibility
for Patient/Client Care, Treatment and Therapy
- Provide non-clinical support to service users, carers,
and families through involvement activities, ensuring their voices are heard
and valued.
- Support Experts by Experience to contribute safely and
meaningfully to service development and quality improvement initiatives.
- Ensure involvement processes are sensitive to the
individual needs of participants, including those with lived experience of
mental health difficulties, learning disabilities, or other vulnerabilities.
Responsibility
for Policy and Service Development Implementation
- Support
the implementation of policies and procedures that strengthen service user,
carer, and Expert by Experience involvement across the organisation.
- Contribute
to the review and development of local involvement policies, ensuring they
reflect best practice in co-production and inclusivity.
- Provide
feedback from Experts by Experience to inform policy development and service
improvement initiatives.
- Promote
awareness and understanding of involvement policies among staff, helping to
embed them in everyday practice.
- Ensure
that involvement activity aligns with organisational strategies (e.g.
Together Strategy, Carers Strategy, Clinical Strategy).
- Identify
areas where involvement processes could be improved and suggest amendments to
policy or practice.
- Work collaboratively with colleagues and external
partners to ensure consistent application of involvement policies across
services.
Responsibility
for Finance, Equipment and Other Resources
- Assist in managing budgets related to involvement
activities, including payments for Experts by Experience and associated
expenses.
- Organise and oversee resources required for meetings,
workshops, and events, including venues, equipment, and materials.
- Ensure equipment and resources are used safely,
efficiently, and sustainably.
- Identify resource needs for planned involvement
activities and escalate any shortfalls to the line manager.
- Contribute to reporting on resource utilisation to
demonstrate value and impact of involvement initiatives.
Responsibility
for Human Resources, e.g. Supervision, Training, HR Advice and Management
- Support the induction and orientation of Experts by
Experience, ensuring they understand their roles, responsibilities, and
organisational procedures.
- Provide guidance, mentorship, and support to Experts by
Experience in their involvement activities.
- Identify training needs for Experts by Experience and
staff to enhance participation and co-production practices.
- Facilitate access to appropriate learning
opportunities, workshops, or briefings to support engagement.
- Work within Trust HR policies when dealing with Experts
by Experience, ensuring compliance with safeguarding, confidentiality, and
organisational requirements.
- Escalate any performance concerns regarding Experts by
Experience or involvement activities to the line manager.
- Contribute to a supportive and inclusive environment,
promoting wellbeing and engagement of all participants.
Responsibility
for Information Resources and Administrative Duties
- Maintain
accurate records of involvement activities, including attendance, feedback,
and outcomes, ensuring confidentiality is upheld.
- Manage databases, spreadsheets, and filing systems
related to Experts by Experience and involvement projects.
- Prepare reports, presentations, and documentation to
demonstrate the impact of involvement initiatives.
- Ensure compliance with data protection legislation and
Trust information governance policies.
- Contribute to the development and maintenance of
information resources, toolkits, or guidance to support co-production and
involvement.
Responsibility
for Research and Development
- Carry out research as required and relevant to the job
role.
Freedom to
Act
- Responsible for managing own workload and to work
independently or as part of a team.
- Works autonomously, but can seek advice when
necessary/manages a discrete area of work.
Any Other
Specific Tasks Required
- To undertake training as required maintaining
competency /complying with Trust policies.
- Any other duties which fall within the general scope of
the job description and band.
Job description
Job responsibilities
JOB
DESCRIPTION - SUBJECT TO JOB EVALUATION
Job Details
Job Title:
Together Involvement Co-ordinator
Band:
5 SUBJECT TO JOB EVALUATION
Directorate:
Corporate
Department:
Together Programme
Base:
Wonford House, Exeter
Responsible To:
Together &
Carer Lead
Job Purpose
The Together team plays a key
role in promoting and embedding involvement and co-production across Devon
Partnership Trust. As an Involvement Coordinator, you will support people with
lived experience, families, carers, and staff to work in partnership. The role provides
day-to-day co-ordination of the Together Expert by Experience Network and
practical support to ensure opportunities are accessible, inclusive, and
aligned with organisational priorities. You will promote involvement of people
with lived experience and carers in planning, delivery, and evaluation, so that
their perspectives shape service improvement and organisational culture.
Duties and Responsibilities
Communication
and Working Relationship Skills
- Communicate
effectively with a wide range of people, including Experts by Experience,
carers, families, clinical and non-clinical staff, and external partners.
- Build trusting and
respectful relationships with people with lived experience, ensuring
communication is sensitive, inclusive, and accessible.
- Facilitate
meetings, workshops, and events that encourage active participation, valuing
all contributions equally.
- Explain processes
and procedures clearly, adapting communication style to meet different needs,
including those with communication difficulties or learning disabilities.
- Handle sensitive
and personal information with discretion and maintain appropriate
confidentiality at all times.
- Manage situations
where views may differ, using negotiation and influencing skills to reach
constructive outcomes.
- Provide feedback to
Experts by Experience on how their input has been used, reinforcing the value
of involvement.
- Collaborate with
colleagues across services to promote a culture of co-production and
partnership working.
Analytical and
Judgemental Skills
- Assess involvement
opportunities to ensure they are inclusive, meaningful, and appropriate for
Experts by Experience.
- Analyse feedback from
service users, carers, and staff to identify key themes, trends, and areas
for improvement.
- Exercise sound judgement
when balancing the needs and perspectives of Experts by Experience with
service priorities.
- Recognise and escalate
safeguarding concerns or risks in line with organisational policy.
- Evaluate the impact of
involvement activities and present findings in a clear and accessible way.
- Apply problem-solving
skills to manage practical challenges (e.g. accessibility, participation
barriers, conflicting views).
- Make informed decisions
under pressure, drawing on policy, best practice, and professional judgement.
Planning and
Organisational Skills
- Plan, organise, and
coordinate involvement activities, meetings, and events, ensuring they run
smoothly and inclusively.
- Manage multiple tasks and
deadlines, prioritising effectively in a busy and changing environment.
- Maintain accurate records of
involvement activity, attendance, and outcomes to evidence impact.
- Anticipate and address
potential barriers to participation, making practical arrangements to support
access (e.g. travel, accessibility needs, communication formats).
- Coordinate diaries and
schedules across teams, Experts by Experience, and external partners when
required.
- Contribute to project
planning, ensuring Experts by Experience are engaged at appropriate stages.
- Demonstrate flexibility and adaptability when plans
need to change at short notice.
Responsibility
for Patient/Client Care, Treatment and Therapy
- Provide non-clinical support to service users, carers,
and families through involvement activities, ensuring their voices are heard
and valued.
- Support Experts by Experience to contribute safely and
meaningfully to service development and quality improvement initiatives.
- Ensure involvement processes are sensitive to the
individual needs of participants, including those with lived experience of
mental health difficulties, learning disabilities, or other vulnerabilities.
Responsibility
for Policy and Service Development Implementation
- Support
the implementation of policies and procedures that strengthen service user,
carer, and Expert by Experience involvement across the organisation.
- Contribute
to the review and development of local involvement policies, ensuring they
reflect best practice in co-production and inclusivity.
- Provide
feedback from Experts by Experience to inform policy development and service
improvement initiatives.
- Promote
awareness and understanding of involvement policies among staff, helping to
embed them in everyday practice.
- Ensure
that involvement activity aligns with organisational strategies (e.g.
Together Strategy, Carers Strategy, Clinical Strategy).
- Identify
areas where involvement processes could be improved and suggest amendments to
policy or practice.
- Work collaboratively with colleagues and external
partners to ensure consistent application of involvement policies across
services.
Responsibility
for Finance, Equipment and Other Resources
- Assist in managing budgets related to involvement
activities, including payments for Experts by Experience and associated
expenses.
- Organise and oversee resources required for meetings,
workshops, and events, including venues, equipment, and materials.
- Ensure equipment and resources are used safely,
efficiently, and sustainably.
- Identify resource needs for planned involvement
activities and escalate any shortfalls to the line manager.
- Contribute to reporting on resource utilisation to
demonstrate value and impact of involvement initiatives.
Responsibility
for Human Resources, e.g. Supervision, Training, HR Advice and Management
- Support the induction and orientation of Experts by
Experience, ensuring they understand their roles, responsibilities, and
organisational procedures.
- Provide guidance, mentorship, and support to Experts by
Experience in their involvement activities.
- Identify training needs for Experts by Experience and
staff to enhance participation and co-production practices.
- Facilitate access to appropriate learning
opportunities, workshops, or briefings to support engagement.
- Work within Trust HR policies when dealing with Experts
by Experience, ensuring compliance with safeguarding, confidentiality, and
organisational requirements.
- Escalate any performance concerns regarding Experts by
Experience or involvement activities to the line manager.
- Contribute to a supportive and inclusive environment,
promoting wellbeing and engagement of all participants.
Responsibility
for Information Resources and Administrative Duties
- Maintain
accurate records of involvement activities, including attendance, feedback,
and outcomes, ensuring confidentiality is upheld.
- Manage databases, spreadsheets, and filing systems
related to Experts by Experience and involvement projects.
- Prepare reports, presentations, and documentation to
demonstrate the impact of involvement initiatives.
- Ensure compliance with data protection legislation and
Trust information governance policies.
- Contribute to the development and maintenance of
information resources, toolkits, or guidance to support co-production and
involvement.
Responsibility
for Research and Development
- Carry out research as required and relevant to the job
role.
Freedom to
Act
- Responsible for managing own workload and to work
independently or as part of a team.
- Works autonomously, but can seek advice when
necessary/manages a discrete area of work.
Any Other
Specific Tasks Required
- To undertake training as required maintaining
competency /complying with Trust policies.
- Any other duties which fall within the general scope of
the job description and band.
Person Specification
Experience
Essential
- Experience of facilitating workshops, meetings, or focus groups.
- Experience of dealing with confidential and complex information
- Relevant experience of working with service users, carers, or people with lived experience in a health or social care setting
Desirable
- Lived experience of mental health challenges
Qualifications
Essential
- Educated to degree level or equivalent (Qualification or training in health, social care, voluntary sector work, or community engagement)
- GCSE English or equivalent
- Evidence of continuing professional and personal development
Person Specification
Experience
Essential
- Experience of facilitating workshops, meetings, or focus groups.
- Experience of dealing with confidential and complex information
- Relevant experience of working with service users, carers, or people with lived experience in a health or social care setting
Desirable
- Lived experience of mental health challenges
Qualifications
Essential
- Educated to degree level or equivalent (Qualification or training in health, social care, voluntary sector work, or community engagement)
- GCSE English or equivalent
- Evidence of continuing professional and personal development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
