Job summary
The North Devon Adult Admin Mental Health Team are seeking to recruit
an enthusiastic, flexible and multi-skilled administrator to join its busy
administration team. The role will be to support the Crisis Resolution and Home Treatment Team (CRHT).
The role is based within the Health and Wellbeing Clinic at North Devon District Hospital. The CRHT support those who are experiencing severe mental health issues and require 'crisis' support. The team help manage and resolve crisis through assessment and treatment in the home environment.
Please note the role is for two days per week - Mondays and Tuesdays. The usual hours are 08:00-16:00 but this can be flexible/open for discussion.
Training will be given to support you in your
development within this role.
Main duties of the job
Administration services underpin all of our clinical activity at Devon Partnership NHS Trust, which means our dedicated and enthusiastic administration workforce is vital to the delivery of first class care.
The post holder will provide comprehensive administrative support to the Crisis Resolution and Home Treatment Team. They will have high standard of skills using Microsoft Office packages and experience of using bespoke IT systems. They will need to meet deadlines, collate data and maintain standards relating to administrative processes. The role will involve the coordination and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative systems.
Key Responsibilities include:
Work within an administration team supporting clinicians who provide community mental health services.
Comprehensive diary management, including Consultant and Doctor diaries.
Meetings administration; taking and distributing formal minutes; recording clear actions and following these up to check completion; maintaining attendance records.
Frequently inputting complex and sensitive data relating to people who use our services onto electronic patient records system.
Support the manager and team by ensuring that records are up to date on all staffing and patient systems as required and that items are dealt with quickly and efficiently on finance systems.
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job description
Job responsibilities
Key Responsibilities include:
Work within an administration team supporting clinicians who provide community mental health services.
Comprehensive diary management, including Consultant and Doctors diaries.
Meetings administration; taking and distributing formal minutes (including multidisciplinary meetings); recording clear actions and following these up to check completion; maintaining attendance records.
Frequently inputting complex and sensitive data relating to people who use our services onto electronic patient records system.
Support the manager and team by ensuring that records are up to date on all staffing and patient systems as required and that items are dealt with quickly and efficiently on finance systems.
Profile:
Excellent planning and organisation skills.
Excellent written and verbal communication skills.
Excellent attention to detail.
Professional telephone manner.
Collegiate approach and diligent.
Takes pride in their work and consistently strives to produce work of the highest standard.
Seeks to deliver the best possible outcome rather than just the task at hand.
Works in partnership with the Manager/associated team to understand their needs and priorities (which may change depending on workload).
Excellent time management skills.
Experience of prioritising a varied and busy workload.
Experience of working under pressure with the ability to work to and achieve deadlines.
The role will involve the development and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge ofadministrative practices.
Job description
Job responsibilities
Key Responsibilities include:
Work within an administration team supporting clinicians who provide community mental health services.
Comprehensive diary management, including Consultant and Doctors diaries.
Meetings administration; taking and distributing formal minutes (including multidisciplinary meetings); recording clear actions and following these up to check completion; maintaining attendance records.
Frequently inputting complex and sensitive data relating to people who use our services onto electronic patient records system.
Support the manager and team by ensuring that records are up to date on all staffing and patient systems as required and that items are dealt with quickly and efficiently on finance systems.
Profile:
Excellent planning and organisation skills.
Excellent written and verbal communication skills.
Excellent attention to detail.
Professional telephone manner.
Collegiate approach and diligent.
Takes pride in their work and consistently strives to produce work of the highest standard.
Seeks to deliver the best possible outcome rather than just the task at hand.
Works in partnership with the Manager/associated team to understand their needs and priorities (which may change depending on workload).
Excellent time management skills.
Experience of prioritising a varied and busy workload.
Experience of working under pressure with the ability to work to and achieve deadlines.
The role will involve the development and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge ofadministrative practices.
Person Specification
Knowledge and Skills
Essential
- Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook.
- Working knowledge of a range of administrative procedures including diary management and arranging appointments.
- Experience or understanding of creating electronic records, electronic filing systems.
- Electronic data base management.
- Ability to manage diverse workload whilst dealing with frequent interruptions.
- Ability to meet deadlines and to work under pressure.
- Exceptional organisational skills and ability to prioritise.
- Ability to work both independently and as part of a team.
- Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking.
- Knowledge of our business and how it supports patient care.
Experience
Essential
- Excellent organisational skills.
- Ability to prioritise workload and adapt to change when required.
- Previous experience of working within an administrative or secretarial team.
- Experience of dealing with confidential and complex information.
- Previous experience of working in a Healthcare or Social Care administrative setting.
Desirable
- Ability to take accurate formal and informal minutes.
- Demonstrate good numeracy and literacy skills.
Qualifications
Essential
- Business Administration Level 3/ T Level qualification in Management and Administration, or equivalent experience.
- GCSE English or equivalent.
- Evidence of continuing professional and personal development.
Desirable
- ICDL (International Computer Driving License), or equivalent experience.
Person Specification
Knowledge and Skills
Essential
- Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook.
- Working knowledge of a range of administrative procedures including diary management and arranging appointments.
- Experience or understanding of creating electronic records, electronic filing systems.
- Electronic data base management.
- Ability to manage diverse workload whilst dealing with frequent interruptions.
- Ability to meet deadlines and to work under pressure.
- Exceptional organisational skills and ability to prioritise.
- Ability to work both independently and as part of a team.
- Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking.
- Knowledge of our business and how it supports patient care.
Experience
Essential
- Excellent organisational skills.
- Ability to prioritise workload and adapt to change when required.
- Previous experience of working within an administrative or secretarial team.
- Experience of dealing with confidential and complex information.
- Previous experience of working in a Healthcare or Social Care administrative setting.
Desirable
- Ability to take accurate formal and informal minutes.
- Demonstrate good numeracy and literacy skills.
Qualifications
Essential
- Business Administration Level 3/ T Level qualification in Management and Administration, or equivalent experience.
- GCSE English or equivalent.
- Evidence of continuing professional and personal development.
Desirable
- ICDL (International Computer Driving License), or equivalent experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
