Devon Partnership NHS Trust

Business Support Administrator

The closing date is 12 November 2025

Job summary

The Tiverton Adult Community Mental Health Team is seeking to recruit an enthusiastic and multi-skilled administrator to join its busy administration team. The team supports Community Mental Health Clinicians across the Mid Devon area. Training will be given where necessary to support you in your development within this role. The role is full-time and will be based at Tiverton Hospital.

Main duties of the job

You will undertake administration of all office tasks in supporting the Community team.

Main tasks will include answering calls to patients, when you will often be the first port of call; working from a shared email inbox, keeping Excel spreadsheets updated, generating letters and reports, uploading these onto our patient record system. There will be a requirement to prepare agendas for meetings and take minutes.

You will require excellent communication, IT and organisational skills, be able to remain calm and professional during busy times or when handling difficult situations, and have the ability to adapt to constant changes within the NHS.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

27 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9369-25-0854

Job locations

Tiverton & District Hospital

Kennedy Way

Tiverton

Devon

EX16 6NT

Job description

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Person Specification

Knowledge and skills

Essential

Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook
Working knowledge of a range of administrative procedures including diary management and arranging
appointments.
Ability to work both independently and as part of a team
Excellent interpersonal and communication skills both written and verbal
Experience in dealing with people in distress in a calm and confident manner
Understanding and respect of confidentiality in the workplace
Attention to detail/quality

Experience

Essential

Excellent organisational skills
Previous experience of working within an administrative or secretarial team.
Previous experience of working in a Healthcare or Social Care administrative setting.
Experience of dealing with confidential and complex information.

Desirable

Ability to take accurate formal and informal minutes.

Qualifications

Essential

Business Administration Level 3/ T Level qualification in Management and Administration, or equivalent experience.
GCSE English or equivalent.
Evidence of continuing professional and personal development.

Desirable

ICDL (International Computer Driving License), or equivalent experience

Person Specification

Knowledge and skills

Essential

Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook
Working knowledge of a range of administrative procedures including diary management and arranging
appointments.
Ability to work both independently and as part of a team
Excellent interpersonal and communication skills both written and verbal
Experience in dealing with people in distress in a calm and confident manner
Understanding and respect of confidentiality in the workplace
Attention to detail/quality

Experience

Essential

Excellent organisational skills
Previous experience of working within an administrative or secretarial team.
Previous experience of working in a Healthcare or Social Care administrative setting.
Experience of dealing with confidential and complex information.

Desirable

Ability to take accurate formal and informal minutes.

Qualifications

Essential

Business Administration Level 3/ T Level qualification in Management and Administration, or equivalent experience.
GCSE English or equivalent.
Evidence of continuing professional and personal development.

Desirable

ICDL (International Computer Driving License), or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.