Devon Partnership NHS Trust

Business Administrator

The closing date is 05 November 2025

Job summary

Are you the next leader of our admin service in our vibrant West Devon Community Mental Health Team?

Based at either Ivybridge or Tavistock, we are looking for a dynamic, experienced administrator to lead a small admin team supporting our clinical colleagues as we deliver mental health services to our local community.

This is a hugely rewarding and unique administration role which will give you an excellent insight into adult mental health conditions and the range of therapies and interventions that we offer. It will also provide you with lifelong skills in dealing with challenging situations and people from diverse backgrounds as well as the ability to work in an ever changing environment where you can contribute to positive changes in the NHS.

Supporting our patients on their path to recovery, whatever this might look like for them, provides our staff with a huge sense of pride and joy. You will also feel great satisfaction from providing our clinicians with an excellent administration service which makes their job easier and enables them to spend more time with our patients.

You will be supported to reach your full potential, with opportunities for continuing development, training and career progression into a wide range of administrative, management and/or clinical roles depending on your area of interest.

Main duties of the job

Working closely with the clinical team manager, as the senior administrator in our team you will lead on ensuring high quality administrative support that will enable the provision of the best possible care to service-users.

The Business Administrator is pivotal in leading the administrative team alongside their peers to ensure a safe and effective service as well as support the clinical manager with administrative and reporting tasks enabling them to focus on clinical work and team leadership.

In summary, we are looking for an exceptional candidate with the following key skills and attributes:

A passion for delivering excellent patient careand experience
Great attention to detail and accuracy
Outstanding planning, organisational and time management skills
Excellent IT skills and ability to use multiple systems
A strong team player
Upholding our trust values
A strong desire to learn and adapt
A can do attitude and ability to meet deadlines
The ability to follow trust policies and procedures

If this appeals to you and you have the relevant transferrable skills, administration experience, and you are also highly motivated to perform to a high standard and provide an excellent service then please do not hesitate toAPPLY.

Please contact me if you would like to know more about the role before you apply as this enables us to explore whether the role aligns with your skills, goals, values and experience.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

21 October 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9369-25-0823

Job locations

The Quay

Plymouth Road

Tavistock

Devon

PL19 8AB

Job description

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Person Specification

Experience

Essential

1. Planning and Organisational Skills. Please give an example of planning and prioritising a diverse workload under pressure, ensuring an organised and methodical approach while remaining flexible. Explain what strategies you use for managing interruptions and maintaining productivity.
2. Analytical & Judgemental Skills. Please give an example of how you have demonstrated initiative within procedural guidelines, working independently without direct supervision.
3. Accuracy. Please give an example of a task or project where attention to detail and commitment to high-quality work were crucial. Explain what steps you took to ensure accuracy and excellence and how this impacted the outcome.
4. Leadership. Outline your experience in managing administrative staff. What strategies have you used for effective team performance and handling staff management challenges? Provide an example of adapting to significant changes in the work environment or processes, including strategies for maintaining productivity and effectiveness.
5. Governance. Detail what experience you have of managing sensitive or confidential information. What methods do you use to ensure security and confidentiality?

Desirable

1. Experience of working in a mental health, social care or local authority environment. This might include a care environment, GP surgery, hospital, school, or voluntary sector organisation.
2. Transferrable experience. If you do not work in these fields, what have you done in or outside work that you can transfer to this role? Do you support local community or young people's groups, have you worked in a busy commercial environment that has lots of people contact? We are looking for the right people with transferrable skills - please tell us what yours are.

Qualifications

Essential

Qualifications & Experience - essential criteria
Qualifications
1. Level 3 qualification in business, administration, or a related field (or equivalent experience). If you do not have a Level 3 or above qualification, please detail how your experience would be equip you for this role.
2. MS Office qualifications or substantial experience using Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
3. Vocational qualifications relevant to business administration (e.g., ICDL or similar).

Person Specification

Experience

Essential

1. Planning and Organisational Skills. Please give an example of planning and prioritising a diverse workload under pressure, ensuring an organised and methodical approach while remaining flexible. Explain what strategies you use for managing interruptions and maintaining productivity.
2. Analytical & Judgemental Skills. Please give an example of how you have demonstrated initiative within procedural guidelines, working independently without direct supervision.
3. Accuracy. Please give an example of a task or project where attention to detail and commitment to high-quality work were crucial. Explain what steps you took to ensure accuracy and excellence and how this impacted the outcome.
4. Leadership. Outline your experience in managing administrative staff. What strategies have you used for effective team performance and handling staff management challenges? Provide an example of adapting to significant changes in the work environment or processes, including strategies for maintaining productivity and effectiveness.
5. Governance. Detail what experience you have of managing sensitive or confidential information. What methods do you use to ensure security and confidentiality?

Desirable

1. Experience of working in a mental health, social care or local authority environment. This might include a care environment, GP surgery, hospital, school, or voluntary sector organisation.
2. Transferrable experience. If you do not work in these fields, what have you done in or outside work that you can transfer to this role? Do you support local community or young people's groups, have you worked in a busy commercial environment that has lots of people contact? We are looking for the right people with transferrable skills - please tell us what yours are.

Qualifications

Essential

Qualifications & Experience - essential criteria
Qualifications
1. Level 3 qualification in business, administration, or a related field (or equivalent experience). If you do not have a Level 3 or above qualification, please detail how your experience would be equip you for this role.
2. MS Office qualifications or substantial experience using Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
3. Vocational qualifications relevant to business administration (e.g., ICDL or similar).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.