Devon Partnership NHS Trust

Business Support Administrator

The closing date is 19 October 2025

Job summary

We are looking to recruit a Business Support Administrator into the Torquay TALKWORKS service. We are a large and high performing NHS Talking Therapies Service, with strong fidelity to the treatment and service model.

We are looking for enthusiastic team players who have a commitment to our local services here in Devon. The team covers a large geographical area and we strive to maintain a strong and healthy team culture. This post will be based in our office in Torquay. We need the post holder to be able to cover Tuesday, Wednesday and Friday in Petitor House, and work remotely on a Monday and Thursday. If we recruit 2 part time positions we would need to cover all 5 days in base.

We welcome applications from positive and motivated individuals who are able to contribute to this and have a keen interest in working in our admin team, supporting the whole clinical team with referral management, clinical systems and clinical throughput. Excellent working knowledge of IAPTus, Healthroster, MS teams and remote telephony is an advantage.

The post holder will work with people with different cultural backgrounds and ages, using interpreters when necessary and should be committed to equal opportunities

Main duties of the job

The key tasks of the role are:
Processing incoming referrals to TALKWORKS
Covering the reception at Petitor House
Answering incoming calls from patients and professionals
Booking cancelling and amending appointments
Liaising with the local and wider TALKWORKS teams
Supporting the running of the building inc liaising with estates and the building landlord.
Contributing to team initiatives
Working collaboratively with clinicians
General offcie admin inc team meeting minutes and printing

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

06 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

C9369-25-0797

Job locations

Petitor House

Nicholson Road

Torquay

Devon

TQ2 7TD

Job description

Job responsibilities

Please refer to the job description attached to this advert which will provide further information on this role.

Job description

Job responsibilities

Please refer to the job description attached to this advert which will provide further information on this role.

Person Specification

Qualifications

Essential

Business Administration Level 3 / T Level qualification in Management and Administration, or equivalent experience.
GCSE English or equivalent.
Evidence of continuing professional and personal development.

Desirable

ICDL (International Computer Driving License), or equivalent experience.

Experience

Essential

Excellent organisational skills.
Ability to prioritise workload and adapt to change when required.
Previous experience of working within an administrative or secretarial team.
Experience of dealing with confidential and complex information.

Desirable

Experience of working as part of a team
Previous experience of working in a Healthcare or Social Care administrative setting.

Other

Desirable

First aid at work trained
Current or previous experience as a fire warden
Ability to travel to base and other locations as needed to meet the requirements of the role

Knowledge & Skills

Essential

Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook.
Working knowledge of a range of administrative procedures including diary management and arranging appointments.
Excellent interpersonal and communication skills both written and verbal.
Ability to take and convey clear messages.
Ability to work without direct supervision on a day to day basis.
Plan and prioritise own workload, ability to meet deadlines and work under pressure.
Advanced keyboard skills

Person Specification

Qualifications

Essential

Business Administration Level 3 / T Level qualification in Management and Administration, or equivalent experience.
GCSE English or equivalent.
Evidence of continuing professional and personal development.

Desirable

ICDL (International Computer Driving License), or equivalent experience.

Experience

Essential

Excellent organisational skills.
Ability to prioritise workload and adapt to change when required.
Previous experience of working within an administrative or secretarial team.
Experience of dealing with confidential and complex information.

Desirable

Experience of working as part of a team
Previous experience of working in a Healthcare or Social Care administrative setting.

Other

Desirable

First aid at work trained
Current or previous experience as a fire warden
Ability to travel to base and other locations as needed to meet the requirements of the role

Knowledge & Skills

Essential

Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook.
Working knowledge of a range of administrative procedures including diary management and arranging appointments.
Excellent interpersonal and communication skills both written and verbal.
Ability to take and convey clear messages.
Ability to work without direct supervision on a day to day basis.
Plan and prioritise own workload, ability to meet deadlines and work under pressure.
Advanced keyboard skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.