Devon Partnership NHS Trust

Business Support Administrator

The closing date is 23 October 2025

Job summary

We are looking for a highly motivated and multi-skilled individual to join the Older Persons Mental Health (OPMH) Referrals Management team based at Wonford House, Exeter.

The Referrals Management team processes all incoming referrals for OPMH community services, manages waiting lists and books appointments. This involves liaising with community teams across the county, GP's & Patients and their families.

You will get job satisfaction in helping colleagues and patients efficiently and compassionately. You will be supported and trained to reach your professional best, with opportunities for continuing development, training and career progression. There's lots more to working at Devon Partnership Trust - if you would like to apply or find out more, please get in touch.

This is a full-time post working 37.5 hours per week.

Main duties of the job

Working as part of a small team, you will be involved in all aspects of the referral management & appointment booking process:

Processing incoming referrals on ERS (Electronic Referral System) and sending to DMS/CMHTs for triage
Processing triage outcomes and adding patients to waiting lists where required
Booking appointments for DMS and CMHTs over the phone

Handling queries from patients and referrers

About you

You will have experience of working in a team, providing administrative support in an office environment. The role involves communication, so we expect that you have excellent verbal and written skills. We expect you to have a working knowledge of Microsoft Office packages, and be comfortable with working with electronic records.

Interacting with patients and the public you will be confident in giving non-clinical information and advice that improves their experience. Dealing with sensitive information daily, you will understand the importance of data security.

You will often work under pressure and without direct supervision, so we are looking for someone confident and capable. You will prioritise tasks, and manage your own workload, providing support for your colleagues where required.

You will become an important part of the team, working to ensure that every patient receives high quality care. You may be required to support the induction of new staff members, demonstrating activities to them and providing guidance.

About us

About Devon Partnership Trust

We provide mental health & learning disability services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

Our values

We not only recruit employees based on their qualifications & experience - we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation. These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health & learning disabilities. We are a Disability Confident Employer.

Date posted

02 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9369-25-0740

Job locations

Wonford House Hospital

Dryden Road

Exeter

EX2 5AF

Job description

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Person Specification

Qualifications

Essential

Business Administration Level 3 / T Level qualification in Management and Administration, or equivalent experience.
GCSE English or equivalent.
Evidence of continuing professional and personal development.

Desirable

ICDL (International Computer Driving License), or equivalent experience.

Experience

Essential

This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
Good numeracy and literacy skills.
Good interpersonal and communication skills both written and verbal including the ability to deal professionally and tactfully with people at all levels.
Excellent telephone manner.
Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
Effective organisational skills and the ability to prioritise workload in a demanding environment.
Working knowledge of a range of administrative procedures including arranging appointments & managing shared inboxes.
Experience of general office routine and filing systems
Experience or understanding of using & maintaining electronic records, electronic filing systems & data entry.
Experience of working as part of a team including understanding and respect of confidentiality in the workplace.
Experience of dealing with people in distress in a calm, compassionate and confident manner.
Ability to exercise initiative and work without direct supervision on a day to day basis.
Working knowledge of a range of administrative procedures including diary management, arranging appointments and supporting meetings.
Experience of general office routine and filing systems
Experience or understanding of creating electronic records, electronic filing systems.
Experience of working as part of a team including understanding and respect of confidentiality in the workplace.
Experience of dealing with people in distress in a calm, compassionate and confident manner.
Ability to exercise initiative and work without direct supervision on a day to day basis.

Desirable

Experience of working in a customer service environment.
Experience of dealing with confidential and complex information.
Previous NHS experience of working in a Healthcare or Social Care administrative setting.
An interest working in Mental Health, and with older people.

Person Specification

Qualifications

Essential

Business Administration Level 3 / T Level qualification in Management and Administration, or equivalent experience.
GCSE English or equivalent.
Evidence of continuing professional and personal development.

Desirable

ICDL (International Computer Driving License), or equivalent experience.

Experience

Essential

This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
Good numeracy and literacy skills.
Good interpersonal and communication skills both written and verbal including the ability to deal professionally and tactfully with people at all levels.
Excellent telephone manner.
Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
Effective organisational skills and the ability to prioritise workload in a demanding environment.
Working knowledge of a range of administrative procedures including arranging appointments & managing shared inboxes.
Experience of general office routine and filing systems
Experience or understanding of using & maintaining electronic records, electronic filing systems & data entry.
Experience of working as part of a team including understanding and respect of confidentiality in the workplace.
Experience of dealing with people in distress in a calm, compassionate and confident manner.
Ability to exercise initiative and work without direct supervision on a day to day basis.
Working knowledge of a range of administrative procedures including diary management, arranging appointments and supporting meetings.
Experience of general office routine and filing systems
Experience or understanding of creating electronic records, electronic filing systems.
Experience of working as part of a team including understanding and respect of confidentiality in the workplace.
Experience of dealing with people in distress in a calm, compassionate and confident manner.
Ability to exercise initiative and work without direct supervision on a day to day basis.

Desirable

Experience of working in a customer service environment.
Experience of dealing with confidential and complex information.
Previous NHS experience of working in a Healthcare or Social Care administrative setting.
An interest working in Mental Health, and with older people.