Devon Partnership NHS Trust

Business Administrator

The closing date is 08 September 2025

Job summary

Are you an experienced administrator with excellent organisational skills, a keen eye for detail, and a passion for supporting mental health services?

Devon Partnership NHS Trust is seeking a motivated and proactive Band 4 Business Administrator to join the TALKWORKS Taw Team in North Devon. Based in Barnstaple, this is a key role in providing high-quality administrative and business support to a busy and dynamic psychological therapies team.

About the Role

TALKWORKS is Devons primary care NHS Talking Therapies, previously known as, Improving Access to Psychological Therapies (IAPT) service, delivering brief structured psychological therapy. As a Business Administrator, you will be integral to the smooth running of the service supporting clinicians, coordinating referrals, managing systems, and ensuring the efficient day-to-day operation of the team.

We are looking for someone who:

Has previous experience in an administrative or business support role (ideally within the NHS or healthcare setting / primary care talking therapy).
Possesses excellent communication and interpersonal skills.
Is confident working independently and as part of a team.
Has strong IT skills, with experience using Microsoft Office and data management systems.
Is highly organised, flexible, and able to prioritise a busy workload.
Is passionate about supporting mental health services and making a difference in their community.

Main duties of the job

Key Responsibilities

Line manage Band 3 Administrators
Provide comprehensive administrative and business support to clinical and managerial staff.
Manage referrals and appointment systems, ensuring patient data is handled confidentially and efficiently.
Prepare and distribute correspondence, reports, and meeting documentation.
Monitor performance data and contribute to the delivery of key performance indicators.
Liaise with internal and external stakeholders to support patient care pathways.
Contribute to service development through innovation and continuous improvement in admin processes.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

29 August 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9369-25-0637

Job locations

109 Boutport Street

Barnstaple

Devon

EX31 1TA

Job description

Job responsibilities

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

Job description

Job responsibilities

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

Person Specification

Knowledge and skills

Essential

Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
Working knowledge of a range of administrative procedures including diary management and arranging appointments
Experience or understanding of creating electronic records, electronic filing systems
Ability to manage diverse workload whilst dealing with frequent interruptions
Ability to meet deadlines and to work under pressure
Exceptional organisational skills and ability to prioritise

Experience

Essential

Experience of dealing with confidential and complex information
Excellent organisational skills.
Experience of managing administration staff
Ability to prioritise workload and adapt to change when required

Desirable

Experience of general office routine and filing systems

Qualifications

Essential

Level 4 in administration or equivalent level administrative knowledge and experience
GCSE English or equivalent
Evidence of continuing professional and personal development

Person Specification

Knowledge and skills

Essential

Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
Working knowledge of a range of administrative procedures including diary management and arranging appointments
Experience or understanding of creating electronic records, electronic filing systems
Ability to manage diverse workload whilst dealing with frequent interruptions
Ability to meet deadlines and to work under pressure
Exceptional organisational skills and ability to prioritise

Experience

Essential

Experience of dealing with confidential and complex information
Excellent organisational skills.
Experience of managing administration staff
Ability to prioritise workload and adapt to change when required

Desirable

Experience of general office routine and filing systems

Qualifications

Essential

Level 4 in administration or equivalent level administrative knowledge and experience
GCSE English or equivalent
Evidence of continuing professional and personal development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.