Devon Partnership NHS Trust

Service Manager - Crisis Resolution & Home Treatment (CRHT)

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Job summary

The Service Manager for Crisis Resolution & Home Treatment plays a pivotal leadership role in delivering urgent, recovery-focused mental health care to individuals experiencing acute psychological distress. This role is responsible for overseeing the day-to-day operations of the CRHT service, ensuring the provision of high-quality, person-centred care that supports individuals in their own homes as an alternative to hospital admission.

Working closely with multidisciplinary teams, the Service Manager ensures that services are responsive, safe, and aligned with national and local priorities. They lead on service development, workforce planning, and performance monitoring, while fostering a culture of continuous improvement and compassionate care. The role also involves close collaboration with internal and external stakeholders to ensure seamless care pathways and effective crisis intervention.

Main duties of the job

Service Manager Crisis Resolution & Home Treatment (CRHT)

2-Year Fixed Term Opportunity

We are excited to offer a unique opportunity for an experienced and dynamic leader to join our team as Service Manager for Crisis Resolution & Home Treatment (CRHT) on a 2-year fixed term basis. This pivotal role sits at the heart of our Crisis Resolution & Home Treatment care pathway and offers the chance to make a lasting impact on how we support individuals in mental health crisis across our communities.

Working under the direction of the General Manager, the postholder will lead the operational delivery and ongoing development of the CRHT service. This includes ensuring high-quality, person-centred care is delivered consistently, while also driving innovation and transformation across the pathway. The role will be instrumental in shaping how we respond to crisis, reduce hospital admissions, and enhance home-based treatment options.

As the service spans the full geography of the Trust, the postholder will be expected to travel across sites to provide visible leadership and ensure consistency of service delivery.

This is a fantastic opportunity for someone with a passion for service improvement, strong leadership skills, and a commitment to collaborative working. You will work closely with clinical leads, multidisciplinary teams, and system partners to co-design and implement new models of care that are responsive, sustainable, and aligned with national priorities.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

07 August 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year

Contract

Fixed term

Duration

2 years

Working pattern

Full-time, Flexible working

Reference number

C9369-25-0621

Job locations

Wonford House

Dryden Road

Exeter

Devon

EX2 5AF

Job description

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Person Specification

Experience

Essential

Management Experience in the delivery of Mental Health and /or related healthcare services demonstrating effective track record of managing complex services and budgets.
Ability to lead teams and projects as well as work as a part of the same.
Good leadership skills, able to provide vision and motivation and facilitate change.
Competent resource management skills. Problem solving.
Able to reach balanced and mature judgements in the face of considerable adversity and complexity.
Innovative and creative thinker.

Desirable

Operational experience across a range of health and/or social care service teams.
Advanced leadership skills. Able to use variety of approaches appropriately to achieve change.
Demonstrable understanding of the Crisis Resolution / Home Treatment Pathways
Demonstrable understanding of the Recovery approach.
Good working knowledge of other Healthcare and public service Sectors especially those relating to learning disability, mental health, criminal justice and childrens services.

Qualifications

Essential

Educated to degree level or equivalent experience/competence.
A relevant professional qualification including Psychology, Medicine, Nursing, Social Work, Occupational Therapy.

Desirable

Post-qualification training directly applicable to the delivery of Mental Health services.
Management/Leadership qualifications.

Person Specification

Experience

Essential

Management Experience in the delivery of Mental Health and /or related healthcare services demonstrating effective track record of managing complex services and budgets.
Ability to lead teams and projects as well as work as a part of the same.
Good leadership skills, able to provide vision and motivation and facilitate change.
Competent resource management skills. Problem solving.
Able to reach balanced and mature judgements in the face of considerable adversity and complexity.
Innovative and creative thinker.

Desirable

Operational experience across a range of health and/or social care service teams.
Advanced leadership skills. Able to use variety of approaches appropriately to achieve change.
Demonstrable understanding of the Crisis Resolution / Home Treatment Pathways
Demonstrable understanding of the Recovery approach.
Good working knowledge of other Healthcare and public service Sectors especially those relating to learning disability, mental health, criminal justice and childrens services.

Qualifications

Essential

Educated to degree level or equivalent experience/competence.
A relevant professional qualification including Psychology, Medicine, Nursing, Social Work, Occupational Therapy.

Desirable

Post-qualification training directly applicable to the delivery of Mental Health services.
Management/Leadership qualifications.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.