Job summary
We have an exciting opportunity for a Band 3 Ward Administrator on Belvedere Ward. (15 hours a week Monday and Thursday).
Belvedere Ward is a 14-bedded Older Persons Mental Health Inpatient Ward, dedicated to delivering high-quality, compassionate care to individuals living with dementia. The team is passionate about creating a supportive and therapeutic environment for patients, carers, and staff alike.
As the Ward Administrator, you will play a vital role in supporting the smooth day-to-day running of the ward. You will be responsible for providing administrative support to the multidisciplinary team, maintaining accurate records, managing appointments, and ensuring effective communication across the service.
What Were Looking For:
-
Proven administrative experience
-
Strong organisational and communication skills
-
Ability to manage competing priorities with attention to detail
-
A caring and professional approach in a mental health setting
This is a rewarding opportunity to be part of a dedicated and compassionate team making a real difference in the lives of older people and their families.
Main duties of the job
Key Responsibilities:
- Maintain and update patient records and ward documentation
- Support ward staff with administrative tasks and communication
- Liaise with families, carers, and external services as required
- Ensure efficient handling of telephone and email enquiries
- Contribute to maintaining a well-organised and welcoming ward environment
- Provide support to Ward Manager and the Nursing team
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job description
Job responsibilities
Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.
Job description
Job responsibilities
Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.
Person Specification
Experience
Essential
- Excellent organisational skills.
- Ability to prioritise workload and adapt to change when required.
- Previous experience of working within an administrative or secretarial team.
- Experience of dealing with confidential and complex information.
- Ability to take accurate formal and informal minutes.
- Demonstrate good numeracy and literacy skills.
- Understanding and respect of confidentiality in the workplace.
Desirable
- Previous experience of working in a Healthcare or Social Care administrative setting.
Qualifications
Essential
- Business Administration Level 3/ T Level qualification in Management and Administration, or equivalent experience.
- GCSE English or equivalent.
- Evidence of continuing professional and personal development.
Desirable
- ICDL (International Computer Driving License), or equivalent experience
Knowledge
Essential
- Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
- Working knowledge of a range of administrative procedures including diary management and arranging appointments.
- Experience or understanding of creating electronic records, electronic filing systems.
- Ability to manage diverse workload whilst dealing with frequent interruptions.
- Ability to meet deadlines and to work under pressure.
- Exceptional organisational skills and ability to prioritise.
- Ability to work both independently and as part of a team.
- Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking.
- Knowledge of our business and how it supports patient care.
Skills and Abilities
Essential
- Excellent verbal and written communication skills, in person, on the telephone or electronically.
- Experience in dealing with people in distress in a calm and confident manner.
- Ability to recognise when other communication aids may be needed.
- Willingness to embrace new ways of working/changes.
Person Specification
Experience
Essential
- Excellent organisational skills.
- Ability to prioritise workload and adapt to change when required.
- Previous experience of working within an administrative or secretarial team.
- Experience of dealing with confidential and complex information.
- Ability to take accurate formal and informal minutes.
- Demonstrate good numeracy and literacy skills.
- Understanding and respect of confidentiality in the workplace.
Desirable
- Previous experience of working in a Healthcare or Social Care administrative setting.
Qualifications
Essential
- Business Administration Level 3/ T Level qualification in Management and Administration, or equivalent experience.
- GCSE English or equivalent.
- Evidence of continuing professional and personal development.
Desirable
- ICDL (International Computer Driving License), or equivalent experience
Knowledge
Essential
- Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
- Working knowledge of a range of administrative procedures including diary management and arranging appointments.
- Experience or understanding of creating electronic records, electronic filing systems.
- Ability to manage diverse workload whilst dealing with frequent interruptions.
- Ability to meet deadlines and to work under pressure.
- Exceptional organisational skills and ability to prioritise.
- Ability to work both independently and as part of a team.
- Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking.
- Knowledge of our business and how it supports patient care.
Skills and Abilities
Essential
- Excellent verbal and written communication skills, in person, on the telephone or electronically.
- Experience in dealing with people in distress in a calm and confident manner.
- Ability to recognise when other communication aids may be needed.
- Willingness to embrace new ways of working/changes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
