Devon Partnership NHS Trust

Business Support Administrator

The closing date is 24 August 2025

Job summary

We are seeking a proactive and organised Business Support Administrator to join our team at the The West of England Specialist Gender Identity Clinic. This important role supports the smooth running of the service by providing high-quality administrative and business support to both clinical and operational teams. You will play a key part in ensuring patients receive a responsive and compassionate service, while maintaining accurate systems and supporting service delivery.

Main duties of the job

Provide a welcoming, professional, and inclusive front-of-house service to all patients, visitors, and staff

Act as the first point of contact for all face-to-face, telephone, and email enquiries, ensuring queries are handled sensitively and efficiently.

Handle and process incoming and outgoing post and deliveries.

Support the processing of referrals.

Monitor shared inboxes and ensure queries are responded to or escalated appropriately.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

07 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9369-25-0588

Job locations

The West of England Specialist Gender Identity Clinic

The Laurels, 11 - 15 Dix's Field

Exeter

Devon

EX1 1QA

Job description

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Person Specification

Qualifications

Essential

RSA 3 Word Processing or equivalent level of experience in
practice.
NVQ3 in administration or equivalent level administrative
knowledge and experience
GCSE English or equivalent
Evidence of continuing professional and personal development

Desirable

ECDL (European Computer Driving Licence).
Shorthand or Speedwriting

Experience

Essential

Excellent organisational skills
Ability to prioritise workload and adapt to change when
required
Previous experience of working within an administrative or
secretarial team
Experience of dealing with confidential and complex
information
Previous experience of working in a Healthcare or Social Care
administrative setting

Desirable

Ability to take accurate formal and informal minutes
Demonstrate good numeracy and literacy skills

Person Specification

Qualifications

Essential

RSA 3 Word Processing or equivalent level of experience in
practice.
NVQ3 in administration or equivalent level administrative
knowledge and experience
GCSE English or equivalent
Evidence of continuing professional and personal development

Desirable

ECDL (European Computer Driving Licence).
Shorthand or Speedwriting

Experience

Essential

Excellent organisational skills
Ability to prioritise workload and adapt to change when
required
Previous experience of working within an administrative or
secretarial team
Experience of dealing with confidential and complex
information
Previous experience of working in a Healthcare or Social Care
administrative setting

Desirable

Ability to take accurate formal and informal minutes
Demonstrate good numeracy and literacy skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.