Devon Partnership NHS Trust

Business Support Administrator

The closing date is 14 September 2025

Job summary

This is a Part Time (0.4 WTE) Reception role providing front of house reception and administration support to the clinical services based at Sherborne House in Newton Abbot on Mondays and Tuesdays.

Main duties of the job

To provide effective reception provision and support to the operational teams at Sherborne House which may include retrieving and preparing patient records, filing and entering information onto computer systems in accordance with Trust policies.

The post holder will be the first point of contact for clients to Sherborne House, this will include dealing with routine queries and providing information to patients and staff, either face to face or over the phone.

The post holder will be responsible for distributing and re-directing mail and ensuring message are passed on to the appropriate person.

Resolving appointment and booking issues, using judgement skills and analysis.

Deliver day to day activities and plan straightforward tasks e.g. amendment to bookings.

Uses initiative to deal with routine matters and refers more complex queries to senior member of staff

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

29 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata (15 hours per week)

Contract

Permanent

Working pattern

Part-time

Reference number

C9369-25-0575

Job locations

Talkworks

Kingsteignton Road

Newton Abbot

Devon

TQ12 2PF

Job description

Job responsibilities

Please refer to the Job Description or the Person Specification for further details and information.

Job description

Job responsibilities

Please refer to the Job Description or the Person Specification for further details and information.

Person Specification

Qualifications

Essential

Business Administration Level 3/ T Level qualification in Management and Administration, or equivalent experience.
GCSE English or equivalent.
Evidence of continuing professional and personal development.

Desirable

ICDL (International Computer Driving License), or equivalent experience.

Knowledge & Skills

Essential

Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook.
Working knowledge of a range of administrative procedures including diary management and arranging appointments.
Excellent interpersonal and communication skills both written and verbal

Experience

Essential

Excellent organisational skills.
Ability to prioritise workload and adapt to change when required.
Previous experience of working within an administrative or secretarial team.
Experience of dealing with confidential and complex information.

Desirable

Ability to take accurate formal and informal minutes.
Demonstrate good numeracy and literacy skills
Previous experience of working in a Healthcare or Social Care administrative setting.

Person Specification

Qualifications

Essential

Business Administration Level 3/ T Level qualification in Management and Administration, or equivalent experience.
GCSE English or equivalent.
Evidence of continuing professional and personal development.

Desirable

ICDL (International Computer Driving License), or equivalent experience.

Knowledge & Skills

Essential

Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook.
Working knowledge of a range of administrative procedures including diary management and arranging appointments.
Excellent interpersonal and communication skills both written and verbal

Experience

Essential

Excellent organisational skills.
Ability to prioritise workload and adapt to change when required.
Previous experience of working within an administrative or secretarial team.
Experience of dealing with confidential and complex information.

Desirable

Ability to take accurate formal and informal minutes.
Demonstrate good numeracy and literacy skills
Previous experience of working in a Healthcare or Social Care administrative setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.