Devon Partnership NHS Trust

Business Support Administrator

The closing date is 23 July 2025

Job summary

We are seeking a full time Band 3 Administrator for our North Devon & Exeter Perinatal Community Teams; this is an exciting opportunity to join our team of administrators & perinatal mental health professionals based in West Pilton Health & Wellbeing Clinic, Barnstaple.

Devon Partnership Trust Perinatal Service is a well-established one & nationally awarded (Positive Practice in Mental Health - Community Perinatal Team 2016 winner). We have close working partnerships with our local Maternity & Health Visiting colleagues. We will provide on-going managerial supervision & development opportunities where appropriate.

We are looking for someone who has a positive attitude towards working in the field of mental health, is able to work alongside others within the team. Alongside general administration duties, the role will include, receiving and prioritising phone calls from women/birthing people who are using our service, family members and also professionals inside and outside of Devon partnership trust. Also there will be a requirement to use a number of different Trust computer systems and be able to produce high quality written information.

Main duties of the job

Administration services underpin all of our clinical activity at Devon Partnership NHS Trust, which means our dedicated and enthusiastic administration workforce is vital to the delivery of first class care.

The post holder will provide comprehensive administrative support to the assigned team. There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. The post holder will have high standard of skills using Microsoft Office packages and experience of using bespoke IT systems.

The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be able to work within a team effectively and share work streams across the Perinatal Service where appropriate. The role will involve the coordination and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative systems.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

09 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9369-25-0525

Job locations

North Devon Perinatal Service

West Pilton, Youings Drive

Barnstaple

Devon

EX31 1QL

Job description

Job responsibilities

Key Responsibilities include:

Work within an administration team supporting clinicians who provide community mental health services

Comprehensive diary

Meetings administration; taking and distributing formal minutes; recording clear actions and following these up to check completion; maintaining attendance records

Frequently inputting complex and sensitive data relating to people who use our services onto electronic patient records system

Support the manager and team by ensuring that records are up to date on all staffing and patient systems as required and that items are dealt with quickly and efficiently on finance systems.

Job description

Job responsibilities

Key Responsibilities include:

Work within an administration team supporting clinicians who provide community mental health services

Comprehensive diary

Meetings administration; taking and distributing formal minutes; recording clear actions and following these up to check completion; maintaining attendance records

Frequently inputting complex and sensitive data relating to people who use our services onto electronic patient records system

Support the manager and team by ensuring that records are up to date on all staffing and patient systems as required and that items are dealt with quickly and efficiently on finance systems.

Person Specification

Experience

Essential

Excellent organisational skills
Ability to prioritise workload and adapt to change when required
Previous experience of working within an administrative or secretarial team
Experience of dealing with confidential and complex information

Desirable

Ability to take accurate formal and informal minutes
Demonstrate good numeracy and literacy skills
Previous experience of working in a Healthcare or Social Care administrative setting

Qualifications

Essential

NVQ3 in administration or equivalent level administrative knowledge and experience
GCSE English & Maths at Grade 4 or equivalent
Evidence of continuing professional and personal development

Desirable

RSA 3 Word Processing or equivalent experience

Knowledge & Skills

Essential

Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook and Microsoft Teams
Working knowledge of a range of administrative procedures including diary management and arranging appointments
Experience or understanding of creating electronic records, electronic filing systems
Electronic data base management.
Ability to manage diverse workload whilst dealing with frequent interruptions
Ability to meet deadlines and to work under pressure
Exceptional organisational skills and ability to prioritise
Ability to work both independently and as part of a team
Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
Knowledge of our business and how it supports patient care
Advanced keyboard skills

Desirable

Experience of audio typing

Person Specification

Experience

Essential

Excellent organisational skills
Ability to prioritise workload and adapt to change when required
Previous experience of working within an administrative or secretarial team
Experience of dealing with confidential and complex information

Desirable

Ability to take accurate formal and informal minutes
Demonstrate good numeracy and literacy skills
Previous experience of working in a Healthcare or Social Care administrative setting

Qualifications

Essential

NVQ3 in administration or equivalent level administrative knowledge and experience
GCSE English & Maths at Grade 4 or equivalent
Evidence of continuing professional and personal development

Desirable

RSA 3 Word Processing or equivalent experience

Knowledge & Skills

Essential

Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook and Microsoft Teams
Working knowledge of a range of administrative procedures including diary management and arranging appointments
Experience or understanding of creating electronic records, electronic filing systems
Electronic data base management.
Ability to manage diverse workload whilst dealing with frequent interruptions
Ability to meet deadlines and to work under pressure
Exceptional organisational skills and ability to prioritise
Ability to work both independently and as part of a team
Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
Knowledge of our business and how it supports patient care
Advanced keyboard skills

Desirable

Experience of audio typing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.