Devon Partnership NHS Trust

Reception - Meet and Greet

The closing date is 08 August 2025

Job summary

Your role will be to provide support to patients and staff members who come and visit Haydons Court Community Mental Health Services. As a volunteer you will be based in reception. You will engage with visitors and patients as they arrive. You will guide, give assurance of their appointments and you will also receive training on how to answer common questions around who they are seeing. You will also be given information to distribute as required.

Main duties of the job

Key tasks:

Be a professional and welcoming presence at the reception desk
Provide up to date information
Signpost visitors and patients to the relevant waiting area.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

25 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Voluntary

Duration

365 days

Working pattern

Flexible working

Reference number

C9369-25-0470

Job locations

Haydons Court

Marlpits Lane

Honiton

Devon

EX14 2DE

Job description

Job responsibilities

We are looking for a friendly, confident and assuring person, who will welcome all staff, clients and their family to the building. Making our reception a more welcoming area to support the anxieties and worry of attending a mental health community service.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

No qualifications required

Desirable

You must be self-motivated; with an ability to think on your feet and work independently.
You must be punctual and dependable.
You must have a professional and friendly demeanour.
You must be flexible and eager to learn.
Some patients might be distressed, and seeing patients with delirium or dementia can be distressing for some.

Person Specification

Qualifications

Essential

No qualifications required

Desirable

You must be self-motivated; with an ability to think on your feet and work independently.
You must be punctual and dependable.
You must have a professional and friendly demeanour.
You must be flexible and eager to learn.
Some patients might be distressed, and seeing patients with delirium or dementia can be distressing for some.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.