Job summary
We are looking for Support Worker to join the Crisis
Housebased in Exeter.
The support worker will provide direct therapeutic
engagement to services users in crisis, supporting them in a co-constructed
manner, to move away from the crisis point and focus on desired future goals
and solution building.
As part of the Crisis House Team, you will develop strong
links with carers and other networks to support the service user to develop a
co-produced management plan that allows them to contain their current crisis
and build on existing skills and community links to further support their
future management and wellbeing.
The support worker will assist in the day to day running of
the Crisis House environment and will ensure that all service users maintain
their activities of daily living.
We will support you to learn the skills you need to thrive
in the role. We will offer you thetraining and development support you
need to begin a fulfilling career.In return, you will need to be
motivated, flexible and eager to learn.
Main duties of the job
The support worker will be able to support service users with emotional,
social, physical and domestic needs. Skilled in engaging both service users and
stakeholders and have a good understanding of the needs and diversity of those
you will be supporting. Able to demonstrate the ability to work in a
therapeutic environment that at times can be challenging.
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job description
Job responsibilities
Duties and
Responsibilities
Communication
and Working Relationship Skills
- To communicate effectively
with people using services, using tact and empathy taking into account any
communication difficulties they may have and responding appropriately.
- To form and
maintain therapeutic relationships with individuals and other professionals
and agencies.
- To maintain
accurate and complete records consistent with legislation, policies and
procedures.
- To
communicate in a professional manner that is consistent with relevant
legislation, policies and procedures.
- Taking,
recording and reporting telephone messages.
- Providing
and receiving routine information to assist in undertaking the role.
- Participate
in crisis house team meetings and discussions.
- Analytical and Judgemental Skills
- Take
part in the constant assessment of risk and management of risk in conjunction
with the Home Treatment Team
- Take
part and be aware of Health and Safety matters as appropriate.
- Be
punctual for work and conduct themselves in a professional manner in
accordance with Trust Policies.
Planning and Organisational Skills
- To
be involved in the assessment and implementation of individual treatment
programmes and the persons recovery care plan under the supervision of
qualified staff.
- To
prioritise tasks and manage the shift workload adhering to individuals plan
of care; escalating concerns to the Home Manager or the Home Treatment Team.
- Participate
in flexible shift system, which requires you to work days, evening, nights,
weekends and public holiday's dependant on the needs of the crisis house.
- In
order to provide comprehensive and quality services to individuals, the post
holder will if necessary be required to work in other areas of the service as
directed by the House Manager.
Responsibility
for Patient/Client Care, Treatment and Therapy
- To
be fully aware of each individuals recovery care plan and be involved in
clinical formulation and delivery of individuals recovery care plans.
- Supporting
service users to maintain their activities of daily living needs and where
required supporting the provision of food, fluids and basic care needs.
- Participation
in the delivery of therapeutic interventions, - assisting / facilitating in
the running of group and individual 1-1 activities, offering time in positive
activity and engagement.
- To
provide support with daily living skills.
- Be able to recognise
signs of abuse and know procedures they need to follow to escalate their
concerns.
- To work with carers and families in the
development of support plans and onward care and to advocate for the views of
both the service users and carers in support planning.
- To
observe, report and record any changes in the service users physical/mental
health and behaviour and to effectively escalate concerns as appropriate.
- To be aware of community resources and facilitate
the appropriate referral of service users to those best able to help them and
to assist in updating team knowledge of community resources.
- Provide
practical support to individuals and their carers.
- To
maintain the dignity and well-being of individuals and their carers at all
times.
- Assisting
in the monitoring of patient nutritional needs.
- To
assist individuals to gain access to resources including benefits and welfare
rights.
- Participating
in Crisis House Team meetings and discussions.
- Keep
accurate records of interventions and care provided as identified in patient
care plans.
- Promptly
report any difficulties encountered whilst implementing agreed care plans to
the House Manager / Home Treatment Team and be able to report both verbally
and in written form against progress of care plans.
Responsibility for Policy and Service Development
Implementation
- To complete all core training
requirements and other appropriate training courses, to maintain individual
professional development.
- To comply with all DPT policies,
protocols, procedures relevant to the role.
- Report any observed incidence of
unprofessional behaviour, accidents/incidents, untoward occurrences or faulty
equipment to the Line Manager.
- To participate professionally in
service development and proposed service changes.
- To take part in any audit processes
as required.
- Comply with universal Infection
Control precautions and procedures.
Responsibility
for Finance, Equipment and Other Resources
- Assist in maintaining safety and security of the
environment.
- Helping to maintain cleanliness and tidiness of the
environment (including equipment).
- To have knowledge and understanding of counter
fraud.
- To ensure Trust policies and legislation are
followed regarding patient's property and monies.
- To ensure accurate documentation and record keeping.
- To participate in the monitoring, ordering and
receipts of stock and non-stock supplies of the crisis house
Responsibility for Human Resources,
e.g. Supervision, Training, HR Advice and Management
- To
actively participate in regular supervision and an annual staff appraisal
which includes service objectives and individual learning and development
needs in accordance with Trust policy.
Responsibility
for Information Resources and Administrative Duties
- To effectively use the Trust's IT systems (CareNotes),
off duty (E-roster), learning and development (E-learning), online and any
other IT systems either current or in the future as commensurate with the
role.
- Maintaining confidentiality of information, being
aware of Trust policies, and local protocols and keeping up-to-date with
changes.
Responsibility
for Research and Development
- Undertake audits as necessary to own work
Freedom
to Act
- Works within the standard operational procedures of the team. Uses own initiative in delivering patient
care whilst receiving supervision from the team.
Any Other Specific Tasks Required
- To
contribute to the provision of a safe therapeutic environment for
individuals, staff and visitors to the crisis house
- You
will ensure that the house is domestically maintained to a good standards and
rooms are ready to welcome new guests
- To
take on responsibility for duties assigned by House Manager / Home Treatment
Team.
- To
take on responsibility for duties assigned by House Manager / Home Treatment
Team.
- The
post holder should ensure their fitness to undertake the post they should be
able to demonstrate they are able to undertake the level of general training
and personal safety training appropriate to their role and work area, and
keep this training up-to-date.
- The
post holder should act quickly to protect the safety of individuals if they
have reason to believe that they or a colleague may not be fit to undertake
the duties within their job role.
- Act
within competency.
Job description
Job responsibilities
Duties and
Responsibilities
Communication
and Working Relationship Skills
- To communicate effectively
with people using services, using tact and empathy taking into account any
communication difficulties they may have and responding appropriately.
- To form and
maintain therapeutic relationships with individuals and other professionals
and agencies.
- To maintain
accurate and complete records consistent with legislation, policies and
procedures.
- To
communicate in a professional manner that is consistent with relevant
legislation, policies and procedures.
- Taking,
recording and reporting telephone messages.
- Providing
and receiving routine information to assist in undertaking the role.
- Participate
in crisis house team meetings and discussions.
- Analytical and Judgemental Skills
- Take
part in the constant assessment of risk and management of risk in conjunction
with the Home Treatment Team
- Take
part and be aware of Health and Safety matters as appropriate.
- Be
punctual for work and conduct themselves in a professional manner in
accordance with Trust Policies.
Planning and Organisational Skills
- To
be involved in the assessment and implementation of individual treatment
programmes and the persons recovery care plan under the supervision of
qualified staff.
- To
prioritise tasks and manage the shift workload adhering to individuals plan
of care; escalating concerns to the Home Manager or the Home Treatment Team.
- Participate
in flexible shift system, which requires you to work days, evening, nights,
weekends and public holiday's dependant on the needs of the crisis house.
- In
order to provide comprehensive and quality services to individuals, the post
holder will if necessary be required to work in other areas of the service as
directed by the House Manager.
Responsibility
for Patient/Client Care, Treatment and Therapy
- To
be fully aware of each individuals recovery care plan and be involved in
clinical formulation and delivery of individuals recovery care plans.
- Supporting
service users to maintain their activities of daily living needs and where
required supporting the provision of food, fluids and basic care needs.
- Participation
in the delivery of therapeutic interventions, - assisting / facilitating in
the running of group and individual 1-1 activities, offering time in positive
activity and engagement.
- To
provide support with daily living skills.
- Be able to recognise
signs of abuse and know procedures they need to follow to escalate their
concerns.
- To work with carers and families in the
development of support plans and onward care and to advocate for the views of
both the service users and carers in support planning.
- To
observe, report and record any changes in the service users physical/mental
health and behaviour and to effectively escalate concerns as appropriate.
- To be aware of community resources and facilitate
the appropriate referral of service users to those best able to help them and
to assist in updating team knowledge of community resources.
- Provide
practical support to individuals and their carers.
- To
maintain the dignity and well-being of individuals and their carers at all
times.
- Assisting
in the monitoring of patient nutritional needs.
- To
assist individuals to gain access to resources including benefits and welfare
rights.
- Participating
in Crisis House Team meetings and discussions.
- Keep
accurate records of interventions and care provided as identified in patient
care plans.
- Promptly
report any difficulties encountered whilst implementing agreed care plans to
the House Manager / Home Treatment Team and be able to report both verbally
and in written form against progress of care plans.
Responsibility for Policy and Service Development
Implementation
- To complete all core training
requirements and other appropriate training courses, to maintain individual
professional development.
- To comply with all DPT policies,
protocols, procedures relevant to the role.
- Report any observed incidence of
unprofessional behaviour, accidents/incidents, untoward occurrences or faulty
equipment to the Line Manager.
- To participate professionally in
service development and proposed service changes.
- To take part in any audit processes
as required.
- Comply with universal Infection
Control precautions and procedures.
Responsibility
for Finance, Equipment and Other Resources
- Assist in maintaining safety and security of the
environment.
- Helping to maintain cleanliness and tidiness of the
environment (including equipment).
- To have knowledge and understanding of counter
fraud.
- To ensure Trust policies and legislation are
followed regarding patient's property and monies.
- To ensure accurate documentation and record keeping.
- To participate in the monitoring, ordering and
receipts of stock and non-stock supplies of the crisis house
Responsibility for Human Resources,
e.g. Supervision, Training, HR Advice and Management
- To
actively participate in regular supervision and an annual staff appraisal
which includes service objectives and individual learning and development
needs in accordance with Trust policy.
Responsibility
for Information Resources and Administrative Duties
- To effectively use the Trust's IT systems (CareNotes),
off duty (E-roster), learning and development (E-learning), online and any
other IT systems either current or in the future as commensurate with the
role.
- Maintaining confidentiality of information, being
aware of Trust policies, and local protocols and keeping up-to-date with
changes.
Responsibility
for Research and Development
- Undertake audits as necessary to own work
Freedom
to Act
- Works within the standard operational procedures of the team. Uses own initiative in delivering patient
care whilst receiving supervision from the team.
Any Other Specific Tasks Required
- To
contribute to the provision of a safe therapeutic environment for
individuals, staff and visitors to the crisis house
- You
will ensure that the house is domestically maintained to a good standards and
rooms are ready to welcome new guests
- To
take on responsibility for duties assigned by House Manager / Home Treatment
Team.
- To
take on responsibility for duties assigned by House Manager / Home Treatment
Team.
- The
post holder should ensure their fitness to undertake the post they should be
able to demonstrate they are able to undertake the level of general training
and personal safety training appropriate to their role and work area, and
keep this training up-to-date.
- The
post holder should act quickly to protect the safety of individuals if they
have reason to believe that they or a colleague may not be fit to undertake
the duties within their job role.
- Act
within competency.
Person Specification
Other Skills
Essential
- To be self-motivated
- Able to work changing shift patterns as required
- To be maintain confidentiality, empathy, compassion and patience, towards individuals with mental health illness.
- To maintain professionalism at all times.
- To be patient and tolerant in challenging situations.
Communication and Working Relationship Skills
Essential
- Demonstrate an ability to make and sustain professional therapeutic relationships
- Good communication and listening skills
- Ability to work with people in a group and individual basis
- Good written communication.
- Able to work in a team effectively
Qualifications
Essential
- NVQ level 3, QCF Level 3 in Health and Social Care or equivalent qualification.
- If equivalent qualification is not already obtained, to complete QCF Level 3 in Health and Social Care within 12 months of commencing employment.
- Other evidence of training or development relevant to working within mental health settings.
Experience
Essential
- Previous employment / experience of working with people in a caring situation or previous experience working in a different role within mental health services
- Previous care experience with people who have Mental Health difficulties.
- Knowledge of mental health and a basic understanding of physical health presentations.
- Awareness of safeguarding principles
Physical Skills
Essential
- To demonstrate an ability to provide practical support with daily living activities, and physically perform nursing duties.
- To be able to respond promptly to physical and mental health emergencies, be able to think quickly and deal with situations in a calm and sensible manner
Person Specification
Other Skills
Essential
- To be self-motivated
- Able to work changing shift patterns as required
- To be maintain confidentiality, empathy, compassion and patience, towards individuals with mental health illness.
- To maintain professionalism at all times.
- To be patient and tolerant in challenging situations.
Communication and Working Relationship Skills
Essential
- Demonstrate an ability to make and sustain professional therapeutic relationships
- Good communication and listening skills
- Ability to work with people in a group and individual basis
- Good written communication.
- Able to work in a team effectively
Qualifications
Essential
- NVQ level 3, QCF Level 3 in Health and Social Care or equivalent qualification.
- If equivalent qualification is not already obtained, to complete QCF Level 3 in Health and Social Care within 12 months of commencing employment.
- Other evidence of training or development relevant to working within mental health settings.
Experience
Essential
- Previous employment / experience of working with people in a caring situation or previous experience working in a different role within mental health services
- Previous care experience with people who have Mental Health difficulties.
- Knowledge of mental health and a basic understanding of physical health presentations.
- Awareness of safeguarding principles
Physical Skills
Essential
- To demonstrate an ability to provide practical support with daily living activities, and physically perform nursing duties.
- To be able to respond promptly to physical and mental health emergencies, be able to think quickly and deal with situations in a calm and sensible manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
