Job summary
We are excited to be
recruiting a Band 8a Operations Manager to lead the Urgent Care Pathway within
Children and Family Health Devon (CFHD). This is offered as a fixed-term
contract or secondment opportunity for 6 months. This is a countywide role but
can be based in any of our CFHD hubs. This is an excellent opportunity for a
dynamic and experienced leader to oversee and develop urgent mental health
services for children and young people across Devon.
The Urgent Care Pathway
provides rapid assessment and intervention for children and young people
experiencing acute mental health crises, ensuring timely access to appropriate
support. As Operations Manager, you will be responsible for the day-to-day
leadership, strategic development, and performance management of the pathway,
working with multi-disciplinary teams, system partners, and
external agencies.
You will play a crucial
role in service development and improvement, ensuring the pathway aligns with
national and local priorities, including the NHS Long Term Plan and i-THRIVE
model. You will also ensure that care is evidence-based, outcomes-focused, and
co-produced with young people and families.
We offer:
- A key leadership role, shaping urgent care provision
for children and young people.
- A collaborative, multi-agency environment, working alongside
health, education, and social care partners.
- Supervision and support for those looking to develop their career
in a senior leadership role
Main duties of the job
- Provide operational leadership for the Urgent Care Pathway,
ensuring the delivery of high-quality, responsive services.
- Oversee daily service operations, including capacity management,
workforce planning, and service delivery.
- Lead a multi-disciplinary team, providing supervision, support, and
professional development opportunities.
- Work in partnership with other CFHD pathways, acute hospital
trusts, social care, and other agencies to ensure a joined-up approach to
crisis care.
- Monitor performance and outcomes, using data to drive service
improvements and ensure key targets are met.
- Develop and implement service improvement initiatives, aligning
with NHS priorities and best practice guidelines.
- Manage financial and resource planning, ensuring the service
operates within budget.
- Lead on risk and quality assurance, ensuring safeguarding and
clinical governance policies are followed.
- Engage with young people, families, and carers, embedding
co-production in service design and delivery.
If you are a motivated and experienced leader, passionate about improving urgent care services for children and young people, we would love to hear from you.
About us
At Children and Family Health Devon, we are dedicated to
improving the physical and mental health of children and young people across
Devon and Torbay. We aim to create an environment where children and young
people can thrive and are committed to reducing health inequalities and
providing specialised support, empowering them to lead healthy, fulfilling
lives.
Our children and
young people say
We would like the
people who work for Children and Family Health Devon to be understanding,
patient and respectful. They should be trustworthy and make us feel safe and
comfortable. It is important that they use their skills and experience to
listen carefully in a non-patronising and non-judgemental way. When staff are
positive and friendly, they help to create an environment that is informal and
without pressure.
Who we are
We are an alliance of NHS organisations led by Torbay and
South Devon NHS Foundation Trust in partnership with Devon Partnership Trust.
We are a group of professionals including psychologists, psychiatrists,
occupational therapists, speech and language therapists, physiotherapists,
nurses and many other professions.
Join us in
beautiful Devon
With access to moors, sea and cities, there are plenty of
opportunities to enjoy Devon. Whether you enjoy spending time in the cultural
hub of Exeter, exploring the Jurassic coastline or discovering the world
surfing reserve in North Devon there really is something for everyone.
Job description
Job responsibilities
Full
Vacancy details can be found on the attached Job Description/Person
Specification. Please refer to your suitability to the post in your supporting
information from the role requirements or person specification.
Job description
Job responsibilities
Full
Vacancy details can be found on the attached Job Description/Person
Specification. Please refer to your suitability to the post in your supporting
information from the role requirements or person specification.
Person Specification
Knowledge, Skills & Abilities
Essential
- Extensive knowledge of the provision of healthcare for children and families within the NHS
- Understanding of relevant legislation, NHS policy and other national policy relating to children and young people and its implications for childrens community healthcare
- High level knowledge of health presentations in children and adolescents and the theory and practice of, clinical interventions within area of specialty.
- Highly developed ability to integrate highly complex clinical information into a coherent formulation.
- The ability to work as an autonomous staff member, to take on responsibility, make decisions under pressure and seek support as appropriate.
- The ability to plan and organise your own work and that of teams, prioritising tasks as appropriate, to meet simultaneous internal and external deadlines
- Ability to manage, and support others to manage, stressful situations with resilience and self-awareness.
- Ability to drive across Devon.
Experience
Essential
- Experience of working collaboratively with service users and their families/carers, clinicians, managers and leaders including using goal-based care and routine outcome measures in practice.
- Experience of Inter-agency working at a management level with successful track record of influencing and maintaining good working relationships
- Experience of delivering specialist clinical services for children with complex health conditions
- Experience of operational leadership
- Experience of supervising and managing others, leading and managing multi-disciplinary teams and developing positive supervisory relationships with a range of Health professionals
Qualifications
Essential
- Professional clinical knowledge acquired through degree supplemented by post graduate diploma specialist training, management qualification or equivalent and experience.
- A professional qualification relevant to childrens healthcare (such as Social Work, Nursing, Clinical Psychology, Occupational Therapy, Psychological Therapy Qualification, Speech and Language Therapy, Physiotherapy.)
- Professional registration/accreditation with a recognised body, e.g. NMC, HCPC, Social Work England, UKCP, BABCP
Person Specification
Knowledge, Skills & Abilities
Essential
- Extensive knowledge of the provision of healthcare for children and families within the NHS
- Understanding of relevant legislation, NHS policy and other national policy relating to children and young people and its implications for childrens community healthcare
- High level knowledge of health presentations in children and adolescents and the theory and practice of, clinical interventions within area of specialty.
- Highly developed ability to integrate highly complex clinical information into a coherent formulation.
- The ability to work as an autonomous staff member, to take on responsibility, make decisions under pressure and seek support as appropriate.
- The ability to plan and organise your own work and that of teams, prioritising tasks as appropriate, to meet simultaneous internal and external deadlines
- Ability to manage, and support others to manage, stressful situations with resilience and self-awareness.
- Ability to drive across Devon.
Experience
Essential
- Experience of working collaboratively with service users and their families/carers, clinicians, managers and leaders including using goal-based care and routine outcome measures in practice.
- Experience of Inter-agency working at a management level with successful track record of influencing and maintaining good working relationships
- Experience of delivering specialist clinical services for children with complex health conditions
- Experience of operational leadership
- Experience of supervising and managing others, leading and managing multi-disciplinary teams and developing positive supervisory relationships with a range of Health professionals
Qualifications
Essential
- Professional clinical knowledge acquired through degree supplemented by post graduate diploma specialist training, management qualification or equivalent and experience.
- A professional qualification relevant to childrens healthcare (such as Social Work, Nursing, Clinical Psychology, Occupational Therapy, Psychological Therapy Qualification, Speech and Language Therapy, Physiotherapy.)
- Professional registration/accreditation with a recognised body, e.g. NMC, HCPC, Social Work England, UKCP, BABCP
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
