Job summary
The Patient Safety Investigation Administrator is a recently implemented role within the Trust and is an exciting opportunity to join our Patient Safety Team as we make important and wide reaching changes with the continued embedding of the National Patient Safety Strategy and Patient Safety Incident Reporting Framework (PSIRF).
The Patient Safety Investigation Administrator will work closely with Patient Safety Investigation Leads to provide comprehensive administrative support in line with the agreed Patient Safety Incident Investigation policy and processes. This work is vital in supporting the Trust's objectives in learning from patient safety incidents and improving the care that we provide to those who use our services. This is a varied, interesting and challenging role which is at the forefront of Patient Safety and Quality Improvement efforts in DPT.
Main duties of the job
To support the work of the Patient Safety Incident Investigation (PSII) Team and the PSII Leads, responsible for the day-to-day application of PSIRF in line with the agreed Patient Safety Incident Investigation policy and processes.
To be the point of contact to / from the PSII leads and members of the wider Patient Safety and Experience Team, wider trust and external stakeholders which can include service users, family and carers.
To work closely with front line staff, manage and respond to requests from the PSII leads, service users and their families in relation to Patient Safety Investigations.
To support the delivery of the Trusts Patient Safety Incident Investigation policy and processes, and conduct enquiries to ascertain information relevant to Patient Safety Investigations.
Ensuring that all Patient Safety Investigations are reported and recorded on the appropriate internal and external systems and communicating the reporting of PSII to the relevant services.
Support the implementation of the new Patient Safety Incident Response Framework (PSIRF) processes and the Learning from patient safety events (LFPSE) service.
Ensure that actions and learning from PSIIs and other safety and learning reviews are recorded on the RMS and routine follow and support to action leads within service is completed.
Provide administrative support for the mortality review process.
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification which will provide further information on this role.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification which will provide further information on this role.
Person Specification
Physical Skills
Essential
- Ability to recognise and manage challenging situations in a calm and professional manner
- Adaptable in continuous change and able to learn quickly
- Where necessary, to be able to travel to other locations in the Trust.
Communication and Working Relationship Skills
Essential
- Have excellent verbal and written communication skills, requires persuasive skills and the ability to establish and maintain co-operation.
- Ability to communicate with both internal and external stakeholders with respect, diplomacy and compassion.
- Excellent English literacy skills.
- Ability to promote and manage change whilst being sensitive to conflicting priorities.
- Flexible & adaptable to change with a can-do attitude.
- Able to motivate self and engage others.
- Able to demonstrate a commitment to self-development.
- Ability to empathise & communicate well with emotional (distressed, angry, frightened etc) people (patients, relatives & staff).
Analytical and Judgemental Skills
Essential
- Effective organisational skills. Prioritise own tasks, exercising a degree of independence, initiative and judgement without direct supervision
- Ability to work under pressure
- Able to plan, organise, prioritise, coordinate and work flexibly.
- Ability to exercise initiative operating within procedural guidelines.
- Ability to work without direct supervision on a day to day basis.
- Attention to detail/quality
- Able to deal with difficult situations
Planning and Organisational Skills
Essential
- Ability to plan ahead and anticipate
- Ability to prioritise workload in response to changing demands
- Able to multi-task
Knowledge
Essential
- Knowledge of the Patient Safety Incident Investigation processes and general risk management., clinical governance and experience working in related roles.
- Knowledge and understanding of the NHS and partner organisations.
- Knowledge of the mental health/drug and alcohol services environment
- Advanced knowledge of a range of administrative procedures including diary management and arranging appointments
- Electronic data base management.
- Ability to manage diverse workload whilst dealing with frequent interruptions
- Ability to provide a high standard of administrative support for meetings e.g. organising, booking venues and minute taking
Qualifications
Essential
- Diploma/NVQ level 4 or equivalent level of knowledge, skills and experience or ability to evidence a thorough understanding of the NHS Patient Safety Incident Investigation processes and general risk management.
- High standard of English and an ability to convey information accurately, succinctly and in a sensitive manner, both verbally and in writing.
- Microsoft Office including Word, Excel, Outlook
Experience
Essential
- Excellent organisational skills.
- Previous experience of working within an administrative role.
- Experience of dealing with confidential and complex information
- Experience or understanding of creating electronic records, electronic filing systems
- Ability to take accurate formal and informal minutes
- Previous experience of working in a Healthcare or Social Care administrative setting
- Experience of working in a patient safety / risk role.
- An understanding or experience of mental health and drug and alcohol issues.
- Experience of working without direct supervision and using own initiative.
- Experience of influencing change and promoting learning.
- Advanced use of MS Windows, MS Office, Excel, PowerPoint including Microsoft Outlook
- Excellent general office administration skills, including experience of reviewing and developing administrative processes and procedures
- Proven ability of working in a team environment and delivering team objectives
- Ability to work effectively under pressure, meet deadlines and prioritise workload in a challenging and demanding environment
- Able to concentrate and focus on tasks despite frequent interruptions
- Ability to manage a complex case load within strict time limits and conflicting priorities.
- Demonstrable ability to communicate at all levels, both sensitively and assertively when required.
- Ability to absorb and interpret new information quickly
- High attention to detail. High levels of verbal and written communication
Person Specification
Physical Skills
Essential
- Ability to recognise and manage challenging situations in a calm and professional manner
- Adaptable in continuous change and able to learn quickly
- Where necessary, to be able to travel to other locations in the Trust.
Communication and Working Relationship Skills
Essential
- Have excellent verbal and written communication skills, requires persuasive skills and the ability to establish and maintain co-operation.
- Ability to communicate with both internal and external stakeholders with respect, diplomacy and compassion.
- Excellent English literacy skills.
- Ability to promote and manage change whilst being sensitive to conflicting priorities.
- Flexible & adaptable to change with a can-do attitude.
- Able to motivate self and engage others.
- Able to demonstrate a commitment to self-development.
- Ability to empathise & communicate well with emotional (distressed, angry, frightened etc) people (patients, relatives & staff).
Analytical and Judgemental Skills
Essential
- Effective organisational skills. Prioritise own tasks, exercising a degree of independence, initiative and judgement without direct supervision
- Ability to work under pressure
- Able to plan, organise, prioritise, coordinate and work flexibly.
- Ability to exercise initiative operating within procedural guidelines.
- Ability to work without direct supervision on a day to day basis.
- Attention to detail/quality
- Able to deal with difficult situations
Planning and Organisational Skills
Essential
- Ability to plan ahead and anticipate
- Ability to prioritise workload in response to changing demands
- Able to multi-task
Knowledge
Essential
- Knowledge of the Patient Safety Incident Investigation processes and general risk management., clinical governance and experience working in related roles.
- Knowledge and understanding of the NHS and partner organisations.
- Knowledge of the mental health/drug and alcohol services environment
- Advanced knowledge of a range of administrative procedures including diary management and arranging appointments
- Electronic data base management.
- Ability to manage diverse workload whilst dealing with frequent interruptions
- Ability to provide a high standard of administrative support for meetings e.g. organising, booking venues and minute taking
Qualifications
Essential
- Diploma/NVQ level 4 or equivalent level of knowledge, skills and experience or ability to evidence a thorough understanding of the NHS Patient Safety Incident Investigation processes and general risk management.
- High standard of English and an ability to convey information accurately, succinctly and in a sensitive manner, both verbally and in writing.
- Microsoft Office including Word, Excel, Outlook
Experience
Essential
- Excellent organisational skills.
- Previous experience of working within an administrative role.
- Experience of dealing with confidential and complex information
- Experience or understanding of creating electronic records, electronic filing systems
- Ability to take accurate formal and informal minutes
- Previous experience of working in a Healthcare or Social Care administrative setting
- Experience of working in a patient safety / risk role.
- An understanding or experience of mental health and drug and alcohol issues.
- Experience of working without direct supervision and using own initiative.
- Experience of influencing change and promoting learning.
- Advanced use of MS Windows, MS Office, Excel, PowerPoint including Microsoft Outlook
- Excellent general office administration skills, including experience of reviewing and developing administrative processes and procedures
- Proven ability of working in a team environment and delivering team objectives
- Ability to work effectively under pressure, meet deadlines and prioritise workload in a challenging and demanding environment
- Able to concentrate and focus on tasks despite frequent interruptions
- Ability to manage a complex case load within strict time limits and conflicting priorities.
- Demonstrable ability to communicate at all levels, both sensitively and assertively when required.
- Ability to absorb and interpret new information quickly
- High attention to detail. High levels of verbal and written communication
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
