Job summary
Are you an organised, motivated professional with a passion for supporting learning and development?
We're looking for a Training Delivery Administration Lead to play a vital role in driving the success of our Training Delivery Team.
You'll provide high-quality administrative support while leading and developing our Training Delivery Administration Team. You'll coordinate training across the Trust, ensuring processes run smoothly, deadlines are met, and data is accurate and meaningful. From supporting our Learning Management System (DEVELOP) to handling enquiries and supporting staff, you'll help keep everything on track.
We're seeking someone with outstanding organisational skills, the confidence to work independently, and the ability to prioritise in a fast-paced environment. You'll bring excellent communication skills, a proactive attitude, and the flexibility to adapt to changing demands, always keeping the team's goals in focus.
If you're ready to combine your administrative expertise with team leadership, while making a real impact on the training and development of our workforce, we'd love to hear from you.
This post is maternity cover for a 9-month period. We are looking for someone to start from 3rd November 2025.
Interviews are planned for w/c 29th September 2025.
This is a hybrid working role with working from Avon House, Langdon expected on a regular basis.
For an informal discussion, please contact Simon Bowler, Training Delivery Manager: simon.bowler@nhs.net
Main duties of the job
You'll play a central role in ensuring the smooth delivery of training across the Trust. You will lead and support the Training Delivery Administration Team, managing workloads, overseeing quality, and continually improving processes to meet organisational needs.
Your responsibilities will include coordinating training events and programmes, supporting the CPD Bursary and Training Needs Analysis (TNA) processes, managing team resources, and ensuring deadlines are met. You'll provide guidance and excellent customer service to staff, managers, and external partners such as training providers and venues, while also representing the team in meetings and maintaining strong working relationships across the organisation.
You'll manage key systems including our Learning Management System (DEVELOP), ESR and HealthRoster, and will compile reports and analyse data to monitor training activity and performance. The role also involves financial and HR responsibilities, such as processing invoices, approving rosters and expenses, supervising staff, supporting recruitment, and leading team development.
This is a varied and rewarding role where strong organisational, leadership, and communication skills are essential. If you enjoy working in a fast-paced environment, solving problems, and supporting the professional growth of others, this position offers the opportunity to make a real impact.
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job description
Job responsibilities
Job Purpose
To provide comprehensive administration support to the Training Delivery Team. There will be an expectation for the post holder to be highly motivated, flexible and enthusiastic with excellent organisational and administration skills. The post holder will be expected to work without direct supervision and manage their own workload.
The post holder will need to meet deadlines, analyse data and maintain standards relating to administrative processes. They will need to prioritise the work of the team, and will need to ensure enquiries, and requests for information and changes are responded to appropriately. Key areas of responsibility include:
- Administration of all training provided within the Trust
- Supervision and support of the Training Delivery Administration Team
- Support the use of and develop the Trust Learning Management System
The post holder will be a strong team player with excellent verbal and written communication skills. They will be motivated to complete their work in a timely and efficient manner, be able to identify solutions and be willing to learn and progress their skills. Moreover, the ideal candidate will be flexible and able to support the rest of the team when required and able to multi-task in a demanding environment.
+++++++++++++++++++++++++++++++++
Duties and Responsibilities
Communication and Working Relationship Skills
The post holder will be expected to:
- Provide excellent customer service, information and guidance to staff and managers in relation to all aspects of work carried out by the Training Delivery team.
- Regularly communicate with outside agencies such as training providers and venues
- Manage the team mailboxes, responding to requests for information, allocating work to the team and ensuring processes are recorded and communicated as required.
- Ensure information is shared with the team and the rest of department.
- To represent the team at other meetings when required.
- Maintain effective communication channels and working relationships with a number of other corporate teams and workforce colleagues.
- Support trainers with practical aspects of training delivery including basic technical issues and advice.
Analytical and Judgemental Skills
The post holder will be expected to:
- Manage, prioritise and distribute work ensuring appropriate action is taken with high priority material.
- Line manage others taking appropriate actions to support and resolve issues for individuals, within the team and working across teams.
- Compile reports and analyse data from the Trusts HR systems to enable the effective provision of training and monitoring of performance.
- Resolve complex queries regarding the work of the Training Delivery Team.
Planning and Organisational Skills
The post holder will be expected to:
- Arrange internal meetings and training events.
- Manage the administration of programmes which run over several months and may require on-going adjustment.
- Prioritise own workload and that of others to ensure deadlines are met.
- To be responsible for maintaining and updating HR systems, ensuring related processes are recorded and followed.
- Monitor the Trusts training requirements and plan events based on this data.
- Manage the resources of the Training Delivery Team, including; planning annual leave, ensuring cover for service hours, organising and planning training for the team
Responsibility for Patient/Client Care, Treatment and Therapy
There is no responsibility for patient/client care, treatment or therapy. However, the post holder may be required to assist patients/carers/relatives during incidental contact.
Responsibility for Policy and Service Development Implementation
The post holder will be expected to:
- Oversee the quality of work that is produced by the Training Delivery Administration Team
- Constantly review and improve processes in relation to service provided by the team
- Update guides and information where necessary.
- Support local processes, procedures and protocols.
- Adhere to all Trust and departmental policies and procedures relating to the role.
- Support the Training Delivery Manager in ensuring systems are in place to provide corporate assurance that staff are qualified and competent to work in line with national and local guidelines.
Responsibility for Finance, Equipment and Other Resources
The post holder will be expected to:
- Process invoices in relation to work of Training Delivery Team
- Administer the rostering system and sign off rosters and expenses as required
- Manage equipment used by the team including purchasing of new equipment as required
- Raise service requests for the Learning Management System when needed.
Responsibility for Human Resources, e.g. Supervision, Training, HR Advice and Management
The post holder will be expected to:
- Manage a team which may include remote workers
- Support recruitment and selection as necessary
- Perform regular supervision and career conversations of the team in line with Trust policies
- Oversee work allocation, guidance and assist with problem solving
- Train staff in relation to specific aspects of the work carried out by the Training Delivery Team
Responsibility for Information Resources and Administrative Duties
The post holder will be expected to:
- Use a range of IT equipment including laptop and projectors etc.
- Use software, including bespoke applications and standard packages provided by the Trust such as Microsoft Office, ESR, Develop, HealthRoster Trust intranet and internet sites.
- Oversee day to day administration for a number of workforce systems
- Supporting ad-hoc projects and developments as required
- Ensure that data quality is maintained and improved.
- Assist in the production of various workforce and training reports.
Responsibility for Research and Development
- Undertakes audits in own area of work, particularly around data quality.
Freedom to Act
- Work on own initiative within policies and procedures seeking advice from manager as required.
Any Other Specific Tasks Required
- Provide cover for colleagues when and where necessary.
Job description
Job responsibilities
Job Purpose
To provide comprehensive administration support to the Training Delivery Team. There will be an expectation for the post holder to be highly motivated, flexible and enthusiastic with excellent organisational and administration skills. The post holder will be expected to work without direct supervision and manage their own workload.
The post holder will need to meet deadlines, analyse data and maintain standards relating to administrative processes. They will need to prioritise the work of the team, and will need to ensure enquiries, and requests for information and changes are responded to appropriately. Key areas of responsibility include:
- Administration of all training provided within the Trust
- Supervision and support of the Training Delivery Administration Team
- Support the use of and develop the Trust Learning Management System
The post holder will be a strong team player with excellent verbal and written communication skills. They will be motivated to complete their work in a timely and efficient manner, be able to identify solutions and be willing to learn and progress their skills. Moreover, the ideal candidate will be flexible and able to support the rest of the team when required and able to multi-task in a demanding environment.
+++++++++++++++++++++++++++++++++
Duties and Responsibilities
Communication and Working Relationship Skills
The post holder will be expected to:
- Provide excellent customer service, information and guidance to staff and managers in relation to all aspects of work carried out by the Training Delivery team.
- Regularly communicate with outside agencies such as training providers and venues
- Manage the team mailboxes, responding to requests for information, allocating work to the team and ensuring processes are recorded and communicated as required.
- Ensure information is shared with the team and the rest of department.
- To represent the team at other meetings when required.
- Maintain effective communication channels and working relationships with a number of other corporate teams and workforce colleagues.
- Support trainers with practical aspects of training delivery including basic technical issues and advice.
Analytical and Judgemental Skills
The post holder will be expected to:
- Manage, prioritise and distribute work ensuring appropriate action is taken with high priority material.
- Line manage others taking appropriate actions to support and resolve issues for individuals, within the team and working across teams.
- Compile reports and analyse data from the Trusts HR systems to enable the effective provision of training and monitoring of performance.
- Resolve complex queries regarding the work of the Training Delivery Team.
Planning and Organisational Skills
The post holder will be expected to:
- Arrange internal meetings and training events.
- Manage the administration of programmes which run over several months and may require on-going adjustment.
- Prioritise own workload and that of others to ensure deadlines are met.
- To be responsible for maintaining and updating HR systems, ensuring related processes are recorded and followed.
- Monitor the Trusts training requirements and plan events based on this data.
- Manage the resources of the Training Delivery Team, including; planning annual leave, ensuring cover for service hours, organising and planning training for the team
Responsibility for Patient/Client Care, Treatment and Therapy
There is no responsibility for patient/client care, treatment or therapy. However, the post holder may be required to assist patients/carers/relatives during incidental contact.
Responsibility for Policy and Service Development Implementation
The post holder will be expected to:
- Oversee the quality of work that is produced by the Training Delivery Administration Team
- Constantly review and improve processes in relation to service provided by the team
- Update guides and information where necessary.
- Support local processes, procedures and protocols.
- Adhere to all Trust and departmental policies and procedures relating to the role.
- Support the Training Delivery Manager in ensuring systems are in place to provide corporate assurance that staff are qualified and competent to work in line with national and local guidelines.
Responsibility for Finance, Equipment and Other Resources
The post holder will be expected to:
- Process invoices in relation to work of Training Delivery Team
- Administer the rostering system and sign off rosters and expenses as required
- Manage equipment used by the team including purchasing of new equipment as required
- Raise service requests for the Learning Management System when needed.
Responsibility for Human Resources, e.g. Supervision, Training, HR Advice and Management
The post holder will be expected to:
- Manage a team which may include remote workers
- Support recruitment and selection as necessary
- Perform regular supervision and career conversations of the team in line with Trust policies
- Oversee work allocation, guidance and assist with problem solving
- Train staff in relation to specific aspects of the work carried out by the Training Delivery Team
Responsibility for Information Resources and Administrative Duties
The post holder will be expected to:
- Use a range of IT equipment including laptop and projectors etc.
- Use software, including bespoke applications and standard packages provided by the Trust such as Microsoft Office, ESR, Develop, HealthRoster Trust intranet and internet sites.
- Oversee day to day administration for a number of workforce systems
- Supporting ad-hoc projects and developments as required
- Ensure that data quality is maintained and improved.
- Assist in the production of various workforce and training reports.
Responsibility for Research and Development
- Undertakes audits in own area of work, particularly around data quality.
Freedom to Act
- Work on own initiative within policies and procedures seeking advice from manager as required.
Any Other Specific Tasks Required
- Provide cover for colleagues when and where necessary.
Person Specification
Skills
Essential
- Excellent communication skills, verbal and written, in order to understand and explain complex information to managers, staff and service users
- Provide clear and concise written and verbal information to all levels of staff
- Deal with personal and confidential issues
- Prioritise, and cope with deadlines and conflicting demands
- Work on own initiative and can problem solve
- Analyse data to ensure quality, consistency and accuracy
- Plan own workload
- Organised and methodical
- Organise and prioritise work effectively when dealing with constant interruptions with minimal supervision in order to meet with conflicting deadlines
- Commitment to personal development and ability to identify and utilise learning opportunities
- Deal with difficult situations
- Flexible, can support change and have a proactive approach to work
Knowledge
Essential
- Full range of admin procedures
- Workforce systems and their application (ideally ESR and / or Learning Management System)
- Microsoft Office Systems, including Outlook, Word, Excel, SharePoint and MS Teams
- HR policies and procedures and their practical application
Desirable
- Knowledge and experience of working in the NHS
Qualifications
Essential
- Level 2 IT qualification or equivalent experience
- Level 3 qualification Human Resources OR Administration e.g. CIPD Human Resources Practice, QCF Level 3 in Business Administration or equivalent experience
Desirable
- QCF Level 4 or equivalent experience to diploma level
Experience
Essential
- Administration of training courses or programmes
- Broad administrative skills and experience, and of working as part of a team
- Managing a diverse workload
Desirable
- Supervising / managing staff
- Working in a Learning Development / HR function and providing advice and support
Person Specification
Skills
Essential
- Excellent communication skills, verbal and written, in order to understand and explain complex information to managers, staff and service users
- Provide clear and concise written and verbal information to all levels of staff
- Deal with personal and confidential issues
- Prioritise, and cope with deadlines and conflicting demands
- Work on own initiative and can problem solve
- Analyse data to ensure quality, consistency and accuracy
- Plan own workload
- Organised and methodical
- Organise and prioritise work effectively when dealing with constant interruptions with minimal supervision in order to meet with conflicting deadlines
- Commitment to personal development and ability to identify and utilise learning opportunities
- Deal with difficult situations
- Flexible, can support change and have a proactive approach to work
Knowledge
Essential
- Full range of admin procedures
- Workforce systems and their application (ideally ESR and / or Learning Management System)
- Microsoft Office Systems, including Outlook, Word, Excel, SharePoint and MS Teams
- HR policies and procedures and their practical application
Desirable
- Knowledge and experience of working in the NHS
Qualifications
Essential
- Level 2 IT qualification or equivalent experience
- Level 3 qualification Human Resources OR Administration e.g. CIPD Human Resources Practice, QCF Level 3 in Business Administration or equivalent experience
Desirable
- QCF Level 4 or equivalent experience to diploma level
Experience
Essential
- Administration of training courses or programmes
- Broad administrative skills and experience, and of working as part of a team
- Managing a diverse workload
Desirable
- Supervising / managing staff
- Working in a Learning Development / HR function and providing advice and support
