Devon Partnership NHS Trust

Receptionist

This job is now closed

Job summary

An exciting administration opportunity for a 12 month fixed term/secondment period has arisen to work within our Community Mental Health team in Exmouth, whose aim is to support the local community with their mental health needs.

We are seeking a part time receptionist with excellent communication, customer service and IT skills to join our team at St Johns Court, Exmouth.

The position is 22.5 hours per week.

Please note that applicants requiring a certificate of sponsorship should review the link "Coming to work in the UK Visa information" on the advert to see if they meet the requirements.

Main duties of the job

Greeting and liaising with patients, clinicians and external agencies
Email and telephone correspondence
Manage meeting room bookings
Scanning and uploading of patient records
Ordering of stationary, uniform etc
Logging of estates issues
Issuing of keys
Post/Deliveries
Providing administrative support

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

31 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pro rata (22.5 hours per week)

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

C9369-25-0074

Job locations

St Johns Court

St Johns Road

Exmouth

Devon

EX8 4DD

Job description

Job responsibilities

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

Job description

Job responsibilities

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

Person Specification

Qualifications

Essential

Customer Service/Receptionist qualification to Level 3 or equivalent experience in practice
GCSE English or equivalent
Evidence of continuing professional and personal development

Knowledge

Essential

Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
Working knowledge of a range of administrative procedures including diary management and arranging appointments
Experience or understanding of creating electronic records, electronic filing systems
Electronic data base management.
Ability to manage diverse workload whilst dealing with frequent interruptions
Ability to meet deadlines and to work under pressure
Exceptional organisational skills and ability to prioritise
Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
Ability to work both independently and as part of a team
Knowledge of our business and how it supports patient care

Experience

Essential

Excellent organisational skills.
Ability to prioritise workload and adapt to change when required
Previous experience of working within an administrative or secretarial team
Experience of dealing with confidential and complex information
Ability to take accurate formal and informal minutes
Demonstrate good numeracy and literacy skills
Previous experience of working in a Healthcare or Social Care administrative setting
Understanding and respect of confidentiality in the workplace.

Person Specification

Qualifications

Essential

Customer Service/Receptionist qualification to Level 3 or equivalent experience in practice
GCSE English or equivalent
Evidence of continuing professional and personal development

Knowledge

Essential

Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
Working knowledge of a range of administrative procedures including diary management and arranging appointments
Experience or understanding of creating electronic records, electronic filing systems
Electronic data base management.
Ability to manage diverse workload whilst dealing with frequent interruptions
Ability to meet deadlines and to work under pressure
Exceptional organisational skills and ability to prioritise
Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
Ability to work both independently and as part of a team
Knowledge of our business and how it supports patient care

Experience

Essential

Excellent organisational skills.
Ability to prioritise workload and adapt to change when required
Previous experience of working within an administrative or secretarial team
Experience of dealing with confidential and complex information
Ability to take accurate formal and informal minutes
Demonstrate good numeracy and literacy skills
Previous experience of working in a Healthcare or Social Care administrative setting
Understanding and respect of confidentiality in the workplace.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.