Business Administration & Project Manager

Devon Partnership NHS Trust

This job is now closed

Job summary

Children and Family Health Devon (CFHD) is the place to be! We have developed an innovative, integrated model of children's community services and now looking to appoint enthusiastic individuals to join our friendly and dedicated locality and county-wide professional teams.

As a large community service, you will be joining a strong, enthusiastic and supportive group of professionals who will be your peers, your phone a friend network and your inspiring colleagues. This provides a real sense of professional collaboration at work that will be an asset to your daily work, your career development and your support network.

This role aligns to our service delivery strategy and will involve providing project management to the variety of service development projects and QI activities. The role holder will also provide direct project support to discrete pieces of work for the CFHD senior leadership team.

In addition, the role holder will provide leadership for Business Administration Co-ordinators that encourages a partnership approach to the administration support provided to teams.

The role holer will work as part of a team in partnership with external stakeholders, Clinical Directorate Teams, corporate departments and with groups or individuals who use services to provide support in the delivery of significant developments and improvements across the CFHD and Health Community.

Main duties of the job

You will provide expertise and project management for improving the efficiency and effectiveness of a range of functions across CFHD so that systems and processes are leaner and make better use of available resource as well as enhancing reliability and customer focus.

Responsibility for managing/leading projects or specified work streams that support wider transformation and improvement programmes

In addition, working with colleagues, the post-holder will work alongside service and team managers to ensure administrators are integrated into teamsas valuable team members in delivering good quality care and treatment, ensuring that consistent processes and standards are in place to allow high quality service provision and effective governance.

Specific additional responsibilities to be agreed which could include day-to-day supervision of CFHD support staff

Co-ordination and provision of routine and bespoke reports, either written or data analysis extracted from information systems as and when required.

Develop and update communication and engagement information on behalf of the team/sub team such as intranet, Partnership Progress, intranet/internet, special bulletins, social media, training briefings / invites etc.

Undertake specific and discrete project support responsibilities working directly with and for the CFHD Director, Deputy Director and members of the senior leadership team, as required in line with the above duties

About us

Successful applicants will be employed by Devon Partnership Trust (https://jobs.dpt.nhs.uk/locations/working-here )

Children and Family Health Devon (CFHD) comprises an Alliance of NHS organisations working together to improve health outcomes for children and young people in Devon.

CFHD provides integrated care and treatment for children and young people across physical and mental health which are provided by Torbay and South Devon Foundation Trust and Devon Partnership Trust. We are working closely with other organisations and providers to ensure we deliver locality and county-wide based integrated access to all of our services, based on the i-Thrive Framework.

CFHD works closely with our local universities of Plymouth, Exeter & the Peninsula Medical School where we support students in clinical training placements and in addition support our own staff to undertake post graduate training.

Our integrated care and treatment have been developed and refined in partnership with children, young people and their families/carers.

Our children and young people say

We would like the people who work for Children and Family Health Devon to be understanding, patient and respectful. They should be trustworthy and make us feel safe and comfortable. It is important that they use their skills and experience to listen carefully in a non-patronising and non-judgemental way. When staff are positive and friendly, they help to create an environment that is informal and without pressure.

Date posted

16 January 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9369-24-1036

Job locations

Children & Family Health Devon

Bittern Road

Sowton Industrial Estate

Exeter

EX2 7FW

Job description

Job responsibilities

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Provide project management support to deliver on agreed areas of service development work in line with CFHD organisational and ICS priorities.

The role is a collaborative one, working with operational managers, clinical leads and other staff across CFHD and involves working with system leaders across a range of partner organisations.

Analyse existing processes to inform the review and redesign of practices and processed requiring improvement, while also addressing and training and development requirements of self or colleagues, where appropriate to do so.

Interpret complex information which relates to project outcomes and ensure this is communicated effectively to the line manager, project team and others as required.

Undertakes analysis of information interpreting any trends, patterns, and gaps. Prepares material to present this information and communicate it back to the information requester

As directed by members of the CFHD Senior Leadership Team, liaise with relevant senior managers / clinicians across the trust regarding any proposed service changes that affect them and facilitate any communications as requested

Job description

Job responsibilities

Provide project management support to deliver on agreed areas of service development work in line with CFHD organisational and ICS priorities.

The role is a collaborative one, working with operational managers, clinical leads and other staff across CFHD and involves working with system leaders across a range of partner organisations.

Interpret complex information which relates to project outcomes and ensure this is communicated effectively to the line manager, project team and others as required.

Undertakes analysis of information interpreting any trends, patterns, and gaps. Prepares material to present this information and communicate it back to the information requester

Person Specification

Experience

Essential

Experience of managing administration staff
Experience of dealing with confidential and complex information
Excellent organisational skills
Experience of building management including health and safety and security and fire safety

Knowledge, Skills & Abilities

Essential

Adaptable in continuous change and able to learn quickly
Excellent understanding of clinic systems
Excellent understanding of lean methodology
Ability to manage diverse workload whilst dealing with frequent interruptions
Knowledge of our business and how it supports patient care
Willingness to embrace new ways of working/changes
Ability to exercise initiative operating within procedural guidelines
Ability to work under pressure

Qualifications

Essential

Business/professional qualification to degree level or equivalent knowledge and experience. For example: Managerial knowledge, project monitoring, supervisory, workload management, acquired through a degree, or equivalent training and substantial experience
NVQ4 in administration or equivalent level administrative knowledge and experience
GCSE English or equivalent

Desirable

Project Management qualification, PRINCE 2 or equivalent

Person Specification

Experience

Essential

Experience of managing administration staff
Experience of dealing with confidential and complex information
Excellent organisational skills
Experience of building management including health and safety and security and fire safety

Knowledge, Skills & Abilities

Essential

Adaptable in continuous change and able to learn quickly
Excellent understanding of clinic systems
Excellent understanding of lean methodology
Ability to manage diverse workload whilst dealing with frequent interruptions
Knowledge of our business and how it supports patient care
Willingness to embrace new ways of working/changes
Ability to exercise initiative operating within procedural guidelines
Ability to work under pressure

Qualifications

Essential

Business/professional qualification to degree level or equivalent knowledge and experience. For example: Managerial knowledge, project monitoring, supervisory, workload management, acquired through a degree, or equivalent training and substantial experience
NVQ4 in administration or equivalent level administrative knowledge and experience
GCSE English or equivalent

Desirable

Project Management qualification, PRINCE 2 or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.