Job summary
We are looking for Full Time Business Support Administrators to join the TALKWORKS East and Mid Devon Teams based in Exeter and Tiverton
The TALKWORKS Service offer psychological therapies across Devon.
The admin team manage a high number of telephone and online referrals into the service. They also handle general queries and provide administrative support for a large team of psychological therapists and wellbeing practitioners. This can be a demanding and rewarding role for someone who is passionate about patient care and is diligent and hard-working.
Main duties of the job
The main duties for the Business Support Administrator are processing the large amount of telephone and online self referrals received by TALKWORKS daily: dealing with high volumes of calls in a sympathetic and calm manner, booking initial appointments on our electronic patient record system IAPTus, processing appointment letters and providing general admin support to the Therapists within the team.
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job description
Job responsibilities
Job responsibilities
Please see the attached Job Description and Person Specification which will provide further information on this role.
- Excellent organisational skills
- Ability to prioritise workload and adapt to change when required
- Previous experience of working within an administrative or secretarial team
- Experience of dealing with confidential and complex information
- Previous experience of working in a Healthcare or Social Care administrative setting
Desirable
- Demonstrate good numeracy and literacy skills
Essential Knowledge
- Intermediate IT skills in Microsoft Office Packages i.e. Word, Excel, PowerPoint and Outlook
- Working knowledge of a range of administrative procedures including diary management and arranging appointments
- Experience or understanding of creating electronic records, electronic filing systems and electronic database management
- Ability to manage diverse workload whilst dealing with frequent interruptions
- Ability to meet deadlines and to work under pressure
- Exceptional organisational skills and ability to prioritise
- Ability to work both independently and as part of a team
- Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues
- Knowledge of our business and how it supports patient care
Job description
Job responsibilities
Job responsibilities
Please see the attached Job Description and Person Specification which will provide further information on this role.
- Excellent organisational skills
- Ability to prioritise workload and adapt to change when required
- Previous experience of working within an administrative or secretarial team
- Experience of dealing with confidential and complex information
- Previous experience of working in a Healthcare or Social Care administrative setting
Desirable
- Demonstrate good numeracy and literacy skills
Essential Knowledge
- Intermediate IT skills in Microsoft Office Packages i.e. Word, Excel, PowerPoint and Outlook
- Working knowledge of a range of administrative procedures including diary management and arranging appointments
- Experience or understanding of creating electronic records, electronic filing systems and electronic database management
- Ability to manage diverse workload whilst dealing with frequent interruptions
- Ability to meet deadlines and to work under pressure
- Exceptional organisational skills and ability to prioritise
- Ability to work both independently and as part of a team
- Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues
- Knowledge of our business and how it supports patient care
Person Specification
Experience
Essential
- Excellent organisational skills
- Ability to prioritise workload and adapt to change when required
- Previous experience of working within an administrative or secretarial team
- Experience of dealing with confidential and complex information
- Previous experience of working in a Healthcare or Social Care administrative setting
Desirable
- Demonstrate good numeracy and literacy skills
Qualifications
Essential
- RSA 3 Word Processing or equivalent level of experience in practice.
- NVQ 3 in administration or equivalent level of administrative knowledge and experience
- GCSE English or equivalent
- Evidence of continuing professional and personal development
Desirable
- ECDL (European Computer Driving Licence)
Preferred location
Essential
- Please state which post you wish to be considered for? Exeter, Tiverton or both.
Person Specification
Experience
Essential
- Excellent organisational skills
- Ability to prioritise workload and adapt to change when required
- Previous experience of working within an administrative or secretarial team
- Experience of dealing with confidential and complex information
- Previous experience of working in a Healthcare or Social Care administrative setting
Desirable
- Demonstrate good numeracy and literacy skills
Qualifications
Essential
- RSA 3 Word Processing or equivalent level of experience in practice.
- NVQ 3 in administration or equivalent level of administrative knowledge and experience
- GCSE English or equivalent
- Evidence of continuing professional and personal development
Desirable
- ECDL (European Computer Driving Licence)
Preferred location
Essential
- Please state which post you wish to be considered for? Exeter, Tiverton or both.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
