Job summary
We are looking for an enthusiastic and organised Business Support
Administrator (Full Time, Band 3) to join our award-winning service.The Bristol Dementia Wellbeing Service is a partnership between Alzheimers
Society and Devon Partnership NHS Trust, supporting people living with dementia
who are registered with a Bristol GP, alongside support to their carers. We are
passionate about helping people living with dementia to live as well as
possible, for as long as possible.
We
are looking for a dynamic person to provide comprehensive and efficient administrative
support. You will need to have good knowledge of IT, computer literacy and word
processing skills and be able to work to a high standard independently.
The
successful candidate will form part of our administration team and will also
provide support and cover for other elements of the services admin functions,
including responding to day-to-day needs of the service.
The
service works with people with dementia, their carers and the wider community,
and the post holder is often our first point of contact for our service users. Therefore,
the post holder will need to have excellent communication skills, including
showing empathy and understanding.
We believe everyone has the right to live their life the way they want to live it. We are committed to ensure that everyone has the right to be the person they are, to live without fear or prejudice.
Main duties of the job
The post holder will be responsible for the efficient day-to-day running of the office, which will include answering the telephone, ordering and maintaining stationery, welcoming visitors to site, taking minutes and supporting colleagues as required. Other responsibilities may include responding to emails and typing letters, dealing with queries from a number of sources in a calm and pleasant manner and the ability to work under pressure. The role may also support the medical and psychology team with audio typing using digital dictation equipment and diary management.
This role is integral to the efficient workings of the
team and as such we are looking for someone who is:
- organised
- self-motivated
- dedicated to providing excellent support to a multidisciplinary
team, building good working relationships
- able to manage and prioritise work
- able to give good attention to detail
- appreciates the importance of confidentiality and sensitivity
- an effective communicator who is enthusiastic and friendly
If
you enjoy a varied role, like thinking on your feet, and are dedicated to
providing exceptional service then this could be the role for you.
This
service provides all staff with opportunities for excellent training and
development, supervision and appraisal.
If
you are interested in this post, we would strongly recommend contacting Magda Widel on 0117 904 5150 in advance to discuss the role in
more detail.
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job description
Job responsibilities
Overseas candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a CoS for the post by assessing their circumstances against criteria specified on the gov.uk website.
Visas and immigration - GOV.UK (https://www.gov.uk/browse/visas-immigration)
Please review the full Job Description on the attached supporting documentation.
Job Purpose
Administration
services underpin all of our clinical activity at Devon Partnership NHS Trust,
which means our dedicated and enthusiastic administration workforce is vital to
the delivery of first class care.
The post
holder will provide comprehensive administrative support to the assigned team.
There will be an expectation for the post holder to be highly motivated,
flexible and multi-skilled with
excellent
organisational skills. The post holder will have high standard of skills using
Microsoft Office packages and experience of using bespoke IT systems.
The post
holder will need to meet deadlines, collate data and maintain standards
relating to administrative processes. They will need to be able to work within
a team effectively and share work streams where appropriate. The role will
involve the coordination and implementation of office procedures and will
require a high degree of organisational skills and excellent working knowledge
of administrative systems.
Duties and Responsibilities
Key Responsibilities include:
-
Work within an administration team supporting
clinicians who provide community mental health services
-
Comprehensive diary management
-
Meetings administration; taking and distributing formal minutes;
recording clear actions and following these up to check completion; maintaining
attendance records
-
Frequently inputting complex and sensitive data
relating to people who use our services onto electronic patient records system
-
Support the manager and team by ensuring that records
are up to date on all staffing and patient systems as required and that items
are dealt with quickly and efficiently on finance systems.
Profile:
-
Excellent planning and organisation skills
-
Excellent written and verbal communication skills
-
Excellent attention to detail
-
Professional telephone manner
-
Collegiate approach and diligent
-
Takes pride in their work and consistently strives to
produce work of the highest standard
-
Seeks to deliver the best possible outcome rather
than just the task at hand
-
Works in partnership with the Manager/associated
team to understand their needs and
priorities (which may change depending on workload)
-
Excellent time management skills
-
Experience of prioritising a varied and busy workload
-
Experience of working under pressure with the ability
to work to and achieve deadlines
- The role will involve the
development and implementation of office procedures and will require a high degree
of organisational skills and excellent working knowledge of administrative
practices.
Job description
Job responsibilities
Overseas candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a CoS for the post by assessing their circumstances against criteria specified on the gov.uk website.
Visas and immigration - GOV.UK (https://www.gov.uk/browse/visas-immigration)
Please review the full Job Description on the attached supporting documentation.
Job Purpose
Administration
services underpin all of our clinical activity at Devon Partnership NHS Trust,
which means our dedicated and enthusiastic administration workforce is vital to
the delivery of first class care.
The post
holder will provide comprehensive administrative support to the assigned team.
There will be an expectation for the post holder to be highly motivated,
flexible and multi-skilled with
excellent
organisational skills. The post holder will have high standard of skills using
Microsoft Office packages and experience of using bespoke IT systems.
The post
holder will need to meet deadlines, collate data and maintain standards
relating to administrative processes. They will need to be able to work within
a team effectively and share work streams where appropriate. The role will
involve the coordination and implementation of office procedures and will
require a high degree of organisational skills and excellent working knowledge
of administrative systems.
Duties and Responsibilities
Key Responsibilities include:
-
Work within an administration team supporting
clinicians who provide community mental health services
-
Comprehensive diary management
-
Meetings administration; taking and distributing formal minutes;
recording clear actions and following these up to check completion; maintaining
attendance records
-
Frequently inputting complex and sensitive data
relating to people who use our services onto electronic patient records system
-
Support the manager and team by ensuring that records
are up to date on all staffing and patient systems as required and that items
are dealt with quickly and efficiently on finance systems.
Profile:
-
Excellent planning and organisation skills
-
Excellent written and verbal communication skills
-
Excellent attention to detail
-
Professional telephone manner
-
Collegiate approach and diligent
-
Takes pride in their work and consistently strives to
produce work of the highest standard
-
Seeks to deliver the best possible outcome rather
than just the task at hand
-
Works in partnership with the Manager/associated
team to understand their needs and
priorities (which may change depending on workload)
-
Excellent time management skills
-
Experience of prioritising a varied and busy workload
-
Experience of working under pressure with the ability
to work to and achieve deadlines
- The role will involve the
development and implementation of office procedures and will require a high degree
of organisational skills and excellent working knowledge of administrative
practices.
Person Specification
Qualifications
Essential
- RSA 3 Word Processing or equivalent level of experience in practice.
- NVQ3 in administration or equivalent level administrative knowledge and experience
- GCSE English or equivalent
- Evidence of continuing professional and personal development
Desirable
- ECDL (European Computer Driving Licence).
- Shorthand or Speedwriting
Experience
Essential
- Excellent organisational skills
- Ability to prioritise workload and adapt to change when required
- Previous experience of working within an administrative or secretarial team
- Experience of dealing with confidential and complex information
- Previous experience of working in a Healthcare or Social Care administrative setting
Desirable
- Ability to take accurate formal and informal minutes
- Demonstrate good numeracy and literacy skills
Knowledge
Essential
- Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
- Working knowledge of a range of administrative procedures including diary management and arranging appointments
- Experience or understanding of creating electronic records, electronic filing systems
- Ability to manage diverse workload whilst dealing with frequent interruptions
- Ability to meet deadlines and to work under pressure
- Exceptional organisational skills and ability to prioritise
- Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
- Knowledge of our business and how it supports patient care
Skills and Abilities
Essential
- Excellent interpersonal and communication skills both written and verbal
- Able to deal confidentially and tactfully with people at all levels
- Ability to work under pressure
- Able to plan, organise, prioritise, coordinate and work flexibly.
- Ability to work without direct supervision on a day to day basis.
- Attention to detail/quality
- Effective organisational skills. Prioritise own tasks, exercising a degree of independence, initiative and judgement without direct supervision
Person Specification
Qualifications
Essential
- RSA 3 Word Processing or equivalent level of experience in practice.
- NVQ3 in administration or equivalent level administrative knowledge and experience
- GCSE English or equivalent
- Evidence of continuing professional and personal development
Desirable
- ECDL (European Computer Driving Licence).
- Shorthand or Speedwriting
Experience
Essential
- Excellent organisational skills
- Ability to prioritise workload and adapt to change when required
- Previous experience of working within an administrative or secretarial team
- Experience of dealing with confidential and complex information
- Previous experience of working in a Healthcare or Social Care administrative setting
Desirable
- Ability to take accurate formal and informal minutes
- Demonstrate good numeracy and literacy skills
Knowledge
Essential
- Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
- Working knowledge of a range of administrative procedures including diary management and arranging appointments
- Experience or understanding of creating electronic records, electronic filing systems
- Ability to manage diverse workload whilst dealing with frequent interruptions
- Ability to meet deadlines and to work under pressure
- Exceptional organisational skills and ability to prioritise
- Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
- Knowledge of our business and how it supports patient care
Skills and Abilities
Essential
- Excellent interpersonal and communication skills both written and verbal
- Able to deal confidentially and tactfully with people at all levels
- Ability to work under pressure
- Able to plan, organise, prioritise, coordinate and work flexibly.
- Ability to work without direct supervision on a day to day basis.
- Attention to detail/quality
- Effective organisational skills. Prioritise own tasks, exercising a degree of independence, initiative and judgement without direct supervision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
