Devon Partnership NHS Trust

Administrator

This job is now closed

Job summary

Due to internal promotions we are looking for two new ward administrators for our Urgent and Inpatient Care wards at Torbay Hospital.

Based in our brand new admin hub at Salus Ward, this is a varied and interesting role providing administrative support across the ward and administrative and secretarial support to operational staff as required.

We are looking for a highly motivated, flexible and multi-skilled professional with excellent organisational skills including Microsoft Office packages and experience of using bespoke IT systems.

This role will promote good customer service and effective working relationships.

The Ward Administrator essentially provides the administration function for the clinical teams and associated members (MDT) who work on the ward and works closelywith the Ward Manager and their team to provide the administrative function required for the services to operate effectively and efficiently.

The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be able to work within a team effectively and share work streams where appropriate. The role will involve the coordination and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative systems.

Main duties of the job

Duties and Responsibilities

The post holder has a key role in providing administrative support across the ward and administrative and secretarial support to operational staff as required. Responsible for dealing with queries, that may necessitate in researching information to facilitate the outcome of the query. Manage nursing office diary, coordinate pool car bookings, place orders and receipt goods received. Manage the petty cash, ensuring that the data relating to petty cash is recorded appropriately. The Ward Administrator post may have regular contact with people who use our services. Frequent communication with vast range of services and individuals, building a wide network of contacts and developing professional relationships with both teams based on the ward and those based elsewhere. The first point of contact for all telephone calls to the ward. Use of a variety of manual and computerised systems that include rotas, room booking calendars, patient records and processes for recording postal systems. Produce a variety documents from other online systems to inform the Trust on key performance indicators (KPI). Signpost staff and visitors to appropriate appointments, contacting teams/individuals to inform them of visitors arrival and ensuring that there is a timely response. To ensure that all communication is within the boundaries of patient confidentiality and to seek guidance when unsure.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

13 November 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9369-23-0869

Job locations

Salus Ward

Torbay Hospital

Torquay

Devon

TQ2 7AA

Job description

Job responsibilities

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

Job description

Job responsibilities

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

Person Specification

Qualifications

Essential

RSA 3 Word Processing or equivalent level of experience in practice.
GCSE English or equivalent
Evidence of continuing professional and personal development

Experience

Essential

Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook;
Working knowledge of a range of administrative procedures including diary management and arranging appointments;
Experience or understanding of creating electronic records, electronic filing systems;
Electronic data base management;
Ability to manage diverse workload whilst dealing with frequent interruptions;
Ability to meet deadlines and to work under pressure;
Exceptional organisational skills and ability to prioritise;
Ability to work both independently and as part of a team;
Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute
taking;
Knowledge of our business and how it supports patient care;

Other criteria

Essential

To have a positive attitude towards Mental Health and Disability rights

Person Specification

Qualifications

Essential

RSA 3 Word Processing or equivalent level of experience in practice.
GCSE English or equivalent
Evidence of continuing professional and personal development

Experience

Essential

Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook;
Working knowledge of a range of administrative procedures including diary management and arranging appointments;
Experience or understanding of creating electronic records, electronic filing systems;
Electronic data base management;
Ability to manage diverse workload whilst dealing with frequent interruptions;
Ability to meet deadlines and to work under pressure;
Exceptional organisational skills and ability to prioritise;
Ability to work both independently and as part of a team;
Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute
taking;
Knowledge of our business and how it supports patient care;

Other criteria

Essential

To have a positive attitude towards Mental Health and Disability rights

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.