Job responsibilities
Communication and Working Relationship Skills
Work closely with key external personnel including, Police, Social Services provision, Housing, Voluntary and non-statutory agencies and a wider Health and Social Care Community ensuring staff are fully briefed, know and understand the processes and are able to move service users appropriately through the service.
Communicate complex and sensitive information with patients, carers and relatives to explain and discuss clinical issues and treatments. Use de-escalation techniques for dealing with clients with learning disabilities who may be hostile or antagonistic in their presentation.
Work collaboratively with safeguarding teams across Devon and Torbay.
Ensure close liaison with primary health care staff and commissioning colleagues regarding referral criteria into the services and quality standards, and ensure KPI targets are met.
Liaise and link with professional stakeholder groups, service providers and agencies to develop mutually helpful working relationships.
Act as a point of contact for multi agencies seeking information about the team, or wanting to refer to it.
Co-ordinate and investigate complaints and grievances and identify performance management issues taking remedial action as necessary and ensuring that any management lessons learned are identified and disseminated to teams
Ensure that any learning from SUIs and RCAs is identified, disseminated and where necessary put into practice.
- Develop and maintain relationships with key local service providers at all levels to support innovative service development, early detection and relapse prevention.
- Develop working links with other agencies to support the growth of partnership and joint work, particularly with mental health teams, inpatient services and primary health care services
Analytical and Judgemental Skills
- Support the development of community based solutions and care packages to avoid admission to or facilitate timely discharge from inpatient settings, liaising and working with the ward based and community based Psychiatric, mental health teams, primary care, social care and commissioning colleagues.
- Consider complex facts or situations, requiring analysis, interpretation and comparison of a range of options
- Ensure IATT use an evidence based holistic and systemic approach to assessment and intervention that enables a person to remain at the centre of their care planning.
- Participate and coordinatingeffective risk taking and risk management strategies for individuals, services and corporately for the IATT.
Planning and Organisational Skills
- Manage/organise referral processes to ensure appropriate referrals are allocated within the Team and staff are deployed accordingly.
- Chair blue light meetings for people at risk of hospital admission.
- Co-ordinate IATT team response to presenting crisis and co-ordinate inter-agency core group meetings as required.
- Support team colleagues in the co-ordination of interim multi-disciplinary intervention strategies during periods of crisis to manage the risks presented to the individual, their support service and the wider community.
Actively participate in multi-agency forums ensuring that the development and delivery of integrated local services is in line with local need.
Ensure that service delivery is delivered in accordance with operational policy, agreed quality standards, performance standards and any service level agreements.
Ensure adequate staff cover to provide safe and effective practice.
Responsibility for Patient/Client Care, Treatment and Therapy
Promote and develop high standards of clinical care in accordance with NICE guidance.
Monitor, evaluate and action plan team members with regard to their clinical performance, care plans and caseload management.
Be responsible for maintaining clinical governance standards within the IATT as DPT policy.
Have an ongoing awareness of complex clinical risk situations within the team and advise/support clinicians on actions to be taken to respond to risk.
Review all incident reports and complete serious incident reports when required.
When required chair meetings relating to clinical management of individual clients where high levels of risk are involved.
Attend other meetings relating to risk management where IATT is involved and other agencies have a statutory role as chair.
Ensure that appropriate action is taken to safeguarding adults. This will include providing and receiving highly complex and sensitive information in relation to safeguarding adults, and implementing relevant care plans.
- Contribute to review and development of assessment and treatment pathways for referrals to the IATT according to changing national and local policy.
- Contribute/advise on the development of care pathways within mainstream services to help them create reasonable adjustments.
Responsibility for Policy and Service Development Implementation
Participate in the maintenance of current services and future developments within the locality e.g. Service and care Pathway development
Participates in working groups to help develop new policies for learning disability services which impact beyond own work area.
Responsibility for Finance, Equipment and Other Resources
- Manage team budget effectively ensuring resources are used according to priority and in line with budgetary policy and best value.
- Manage staffing budget and vacancies in line with DPT policy and recruitment plan.
Responsibility for Human Resources e.g. Supervision, training, HR advice and Management
Lead and operationally manage a team of staff ensuring that they operate within DPT policies and procedures.
Manage the overall day to day work load of the team dealing with staff and performance issues as necessary.
Monitoring and managing sickness, expense claims, Health Roster for leave requests.
Recruit and select staff for the IATT, ensure that all new staff receive local induction programme and have an identified supervisor or mentor.
Ensure implementation of appropriate management and clinical supervision arrangements for all staff in the team.
Ensure completion of all PDRs to support staff development.
Contribute to, and lead where applicable, the design and implementation of effective workforce planning and development
Be responsible for ensuring the maintenance of health & safety standards within the IATT as per DPT policy.
Arrange within the team to support learners including the updating of profession specific training within the team to the required standard to fulfil this role.
- To convene and chair multidisciplinary team meetings where necessary and appropriate following principles from CPA.
Responsibility for Information Resources and Administrative Duties
Be responsible for reviewing and acting on team dashboard data to help inform performance.
Ensure that activity data is collected and presented to the relevant management forums in their agreed format.
Participate in the development, implementation and evaluation of integrated IT systems and ensure efficiency of use.
Participate in the development, implementation and evaluation of multi-disciplinary electronic client records.
Be responsible for the performance management of staff including reviewing incidents and complaints to ascertain and implement learning points
Responsibility for Research and Development
To work with the professional/clinical lead/s to promote research and evidence based clinical practice.
Responsible for commenting on and development of Trust Policies where appropriate
To be aware of Clinical Governance issues using the incident reporting procedure which might necessitate an improvement plan.
Any Other Specific Tasks Required
Communicate information in a way that makes it relevant and understandable for clients accessing service/s and their carers.
Ensure a duty of care to service users who are entitled to receive safe and competent care.
Ensure service users wishes, feelings, values and beliefs are taken into consideration as well as the views of the people close to them.
Take personal accountability for your own practice. This means that you are answerable for your actions and omissions, regardless of advice or directions from another professional.
Ensure that you remain professionally competent by participating in your own and others clinical supervision.
Demonstrate specialist knowledge and skills in supporting people with learning disabilities and distressed behaviours within community settings.
