Job summary
We
are looking for a Team Manager to join the First Response Service team based in
Exeter. We are seeking to recruit an experienced, visionary and motivated
individual to join our mental health First Response Service. The team promotes a dynamic and
innovative way of working, triaging and responding to crisis referrals. The
service encompasses the NHS principle; right care, right time and right place.
The First Response Service triages mental health crisis calls and referrals,
providing tele-coaching psychological interventions, support, guidance and
signposting. The service further delivers timely and responsive face to face
assessments where indicated.
The post holder will promote close working relationships and protocols with other internal and external services, encouraging their involvement in the planning and provision of care where indicated, through effective liaison roles between Trust services and external stakeholders.The post holder will ensure appropriate compliance with Trust policies in relation to people management activities, including recruitment, maximising attendance, supervisions and appraisals. They will manage the performance of the team as measured by key performance indicators defined nationally and locally.The post holder will undertake investigations into complaints from service users and carers, untoward incidents and staffing matters, preparing reports as needed in partnership with others to meet required deadlines.
Main duties of the job
Under the direction of the
Service Manager the post holder will be responsible for leading and managing a
modern and efficient all age crisis response provision in accordance with
commissioned services. With the support from the Consultant Psychiatrist and
Clinical Practice Leads, leading and managing the delivery of high quality care
with positive outcomes for service users and carers is paramount to this role.
The post holder will be expected to lead by example, motivating and empowering
others whilst promoting positive attitudes in the context of collaborative
understanding regarding the care of others. The post holder will line manage
staff ensuring effective care delivery is maintained and continuous quality
improvements are made.
The post holder will manage
the budget, authorising and controlling spending to ensure the best use of resources
within agreed policy and financial regulations. They will maintain an awareness
of complex cases and projects, ensuring the service manager is appropriately
informed regarding particular risks or concerns.
The post holder, with the
Clinical Practice Leads and Business Manager will manage the performance within
the team in line with service requirements, ensuring consistent clinical and
quality standards are maintained.
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job description
Job responsibilities
Job Purpose
The post holder will team manage the Single Point of Access and First Response Service providing 24 hour access to mental health services for people who identify, or have been identified as being in a mental health crisis. The service further manages planned external referrals which are clinically triaged and signposted accordingly. The post holder will predominantly work Monday to Friday 09:00 17:00.
The post holder, supported by the Service Manager will be responsible for the effective operational management of the service including line management of staff, performance and financial management. They will use effective leadership, change management and team building skills to monitor, evaluate and develop the service provided.
It is not envisaged that this post will include clinical work however, an individuals job plan may include this.
In partnership with the Service Manager, the post holder will be responsible and accountable for:
- Promotion and sustainability of quality improvement
- Working effectively with the directorate management team as required
- Monitor and deliver Health & Social Care performance standards
- Agree and implement a budget plan to support the service
- Devise and implement performance and workforce management arrangements
- Actively contribute to the design, development and implementation of the service model and delivery specification for the service, based on evidence and best practice guidance within commissioned standards.
- Ensure compliance with commissioning standards, including response times and the delivery of or referral to appropriate care pathways.
- Ensure compliance with CQC registration and safety requirements
- Ensure all individuals receiving services are safeguarded from any harm
- Promote a continuous service improvement ethos; managing innovation and appropriate change.
- Ensure that all staff are appropriately supervised and appraised and that opportunities for Continuous Professional Development are identified and maximized.
- Take responsibility for the selection, appointment and retention of staff
- Operationally manage staff attendance, sickness and annual leave
- Prioritise own workload and the work of the service
- Ensure safe and effective staffing levels
- Establish and maintain a free flow of information and communication with staff, including chairing meetings e.g. governance meetings.
- Additional directorate governance responsibilities as required
- Management of the overall demand and capacity alongside Practice Leads
Duties and Responsibilities
Communication and Working Relationship Skills
- To work collaboratively with internal/external stakeholders and safeguarding teams
- Ensure all staff are fully briefed; understanding the care pathway processes, signposting people safely and effectively.
- Demonstrate effective communication skills within the service and with partner agencies, communicating complex and sensitive information appropriately.
- Work closely with referring services and commissioners regarding quality standards and key performance indicators.
- Build and maintain local, regional/national links and networks to promote the advancement of the service.
- Promote involvement and sustainability of users of services with regards to team developments; developing mutually helpful working relationships.
- Provide professional advice and consultancy to the multidisciplinary team members, carers and other services.
- Undertake some clinical interventions according to demand/capacity
- Undertake teaching sessions and presentations
- Co-ordinate and investigate complaints and grievances, identifying performance management issues; taking action as necessary whilst ensuring any lessons learned are identified and disseminated accordingly.
- Ensure that any learning from SUIs and RCAs is identified, disseminated and where necessary implemented into practice.
Analytical and Judgemental Skills
- Role model clinical and managerial leadership
- Practice in a way that actively minimises dependency and promotes recovery
- Communicate information in a way that makes it relevant and understandable
- Promote a duty of care to users of services; encompassing safe and competent care.
- Take into consideration peoples wishes, feelings, values and beliefs alongside the views of those close to them.
- Take personal accountability for own practice; answerable for actions and omissions, regardless of advice or directions from another professional.
- Remaining professionally competent by participating in own and others clinical supervision.
- Demonstrate specialist knowledge and skills, not only relating to the care of users of services, but also in-depth knowledge of the roles and functions of other professionals across services.
- Ensuring the safety and effectiveness of the service through the implementation of effective risk management, governance and assurance systems.
- Monitor and improve quality in line with NICE guidance
- Contribute to the ongoing operation and development of the service; timely data monitoring in the context of service evaluation.
Planning and Organisational Skills
- Co-ordinate and participate in multi-agency forums ensuring that the development and delivery of integrated local services is in line with local need.
- Ensure that service delivery activity is delivered in accordance with agreed quality and performance standards, service level agreements.
- Ensure that governance and assurance systems are in place for care pathways/clinical practice; providing expert professional advice with regards to clinical care, incidents and complaints.
- Ensure that services are delivered by practitioners with the appropriate knowledge, skills and competencies.
- Coordination of multi-disciplinary team working and engagement in service delivery in line with practice standards.
- Pro-actively lead on service business continuity, working with management to ensure there is a robust plan in place for the service; aligned with Trust policy/protocol.
- Ensure adequate staff numbers in the delivery of service safety and efficacy
- Ensure quality improvement systems are in place, promoting a safe, effective, responsive, well led and caring service.
- Contribute to the ongoing operation and development of the service; data monitoring in the context of service evaluation.
Job description
Job responsibilities
Job Purpose
The post holder will team manage the Single Point of Access and First Response Service providing 24 hour access to mental health services for people who identify, or have been identified as being in a mental health crisis. The service further manages planned external referrals which are clinically triaged and signposted accordingly. The post holder will predominantly work Monday to Friday 09:00 17:00.
The post holder, supported by the Service Manager will be responsible for the effective operational management of the service including line management of staff, performance and financial management. They will use effective leadership, change management and team building skills to monitor, evaluate and develop the service provided.
It is not envisaged that this post will include clinical work however, an individuals job plan may include this.
In partnership with the Service Manager, the post holder will be responsible and accountable for:
- Promotion and sustainability of quality improvement
- Working effectively with the directorate management team as required
- Monitor and deliver Health & Social Care performance standards
- Agree and implement a budget plan to support the service
- Devise and implement performance and workforce management arrangements
- Actively contribute to the design, development and implementation of the service model and delivery specification for the service, based on evidence and best practice guidance within commissioned standards.
- Ensure compliance with commissioning standards, including response times and the delivery of or referral to appropriate care pathways.
- Ensure compliance with CQC registration and safety requirements
- Ensure all individuals receiving services are safeguarded from any harm
- Promote a continuous service improvement ethos; managing innovation and appropriate change.
- Ensure that all staff are appropriately supervised and appraised and that opportunities for Continuous Professional Development are identified and maximized.
- Take responsibility for the selection, appointment and retention of staff
- Operationally manage staff attendance, sickness and annual leave
- Prioritise own workload and the work of the service
- Ensure safe and effective staffing levels
- Establish and maintain a free flow of information and communication with staff, including chairing meetings e.g. governance meetings.
- Additional directorate governance responsibilities as required
- Management of the overall demand and capacity alongside Practice Leads
Duties and Responsibilities
Communication and Working Relationship Skills
- To work collaboratively with internal/external stakeholders and safeguarding teams
- Ensure all staff are fully briefed; understanding the care pathway processes, signposting people safely and effectively.
- Demonstrate effective communication skills within the service and with partner agencies, communicating complex and sensitive information appropriately.
- Work closely with referring services and commissioners regarding quality standards and key performance indicators.
- Build and maintain local, regional/national links and networks to promote the advancement of the service.
- Promote involvement and sustainability of users of services with regards to team developments; developing mutually helpful working relationships.
- Provide professional advice and consultancy to the multidisciplinary team members, carers and other services.
- Undertake some clinical interventions according to demand/capacity
- Undertake teaching sessions and presentations
- Co-ordinate and investigate complaints and grievances, identifying performance management issues; taking action as necessary whilst ensuring any lessons learned are identified and disseminated accordingly.
- Ensure that any learning from SUIs and RCAs is identified, disseminated and where necessary implemented into practice.
Analytical and Judgemental Skills
- Role model clinical and managerial leadership
- Practice in a way that actively minimises dependency and promotes recovery
- Communicate information in a way that makes it relevant and understandable
- Promote a duty of care to users of services; encompassing safe and competent care.
- Take into consideration peoples wishes, feelings, values and beliefs alongside the views of those close to them.
- Take personal accountability for own practice; answerable for actions and omissions, regardless of advice or directions from another professional.
- Remaining professionally competent by participating in own and others clinical supervision.
- Demonstrate specialist knowledge and skills, not only relating to the care of users of services, but also in-depth knowledge of the roles and functions of other professionals across services.
- Ensuring the safety and effectiveness of the service through the implementation of effective risk management, governance and assurance systems.
- Monitor and improve quality in line with NICE guidance
- Contribute to the ongoing operation and development of the service; timely data monitoring in the context of service evaluation.
Planning and Organisational Skills
- Co-ordinate and participate in multi-agency forums ensuring that the development and delivery of integrated local services is in line with local need.
- Ensure that service delivery activity is delivered in accordance with agreed quality and performance standards, service level agreements.
- Ensure that governance and assurance systems are in place for care pathways/clinical practice; providing expert professional advice with regards to clinical care, incidents and complaints.
- Ensure that services are delivered by practitioners with the appropriate knowledge, skills and competencies.
- Coordination of multi-disciplinary team working and engagement in service delivery in line with practice standards.
- Pro-actively lead on service business continuity, working with management to ensure there is a robust plan in place for the service; aligned with Trust policy/protocol.
- Ensure adequate staff numbers in the delivery of service safety and efficacy
- Ensure quality improvement systems are in place, promoting a safe, effective, responsive, well led and caring service.
- Contribute to the ongoing operation and development of the service; data monitoring in the context of service evaluation.
Person Specification
Qualifications
Essential
- A professional mental health qualification to degree level or equivalent
Desirable
- Post graduate qualification relevant to specialism
- Management qualification
- Training to level 3 in Safeguarding children and young people: roles and competencies for Health Care staff
Experience
Essential
- Extensive experience of managing a busy caseload of clients with a range of mental health problems
- Substantial experience of working at a senior clinical level
- Working within a community mental health setting in either the statutory or voluntary sector
- Providing clinical supervision and managing staff
Desirable
- Budget management
- Setting up or working within a new service
Knowledge
Essential
- An excellent understanding of the NSF and Mental Health Act/ Mental Health Capacity Act requirements
- CPA Process
Desirable
- Awareness of community structures and social care options and processes
- Understanding of recovery principles in Mental Health
Skills
Essential
- Excellent communication skills including the ability to engage with large groups who may be antagonistic
- Able to produce well written reports
- Ability to communicate complex information to individuals and teams
- Able to own problems and get involved in the solutions
- Ability to manage risk
- Supervisory skills
- Negotiation skills
- Ability to manage own time and that of the team
- Ability to work flexibly
- Ability to be mobile across a geographical area
- Computer literacy
- Excellent clinical assessment skills
- Ability to manage change in a positive manner
Person Specification
Qualifications
Essential
- A professional mental health qualification to degree level or equivalent
Desirable
- Post graduate qualification relevant to specialism
- Management qualification
- Training to level 3 in Safeguarding children and young people: roles and competencies for Health Care staff
Experience
Essential
- Extensive experience of managing a busy caseload of clients with a range of mental health problems
- Substantial experience of working at a senior clinical level
- Working within a community mental health setting in either the statutory or voluntary sector
- Providing clinical supervision and managing staff
Desirable
- Budget management
- Setting up or working within a new service
Knowledge
Essential
- An excellent understanding of the NSF and Mental Health Act/ Mental Health Capacity Act requirements
- CPA Process
Desirable
- Awareness of community structures and social care options and processes
- Understanding of recovery principles in Mental Health
Skills
Essential
- Excellent communication skills including the ability to engage with large groups who may be antagonistic
- Able to produce well written reports
- Ability to communicate complex information to individuals and teams
- Able to own problems and get involved in the solutions
- Ability to manage risk
- Supervisory skills
- Negotiation skills
- Ability to manage own time and that of the team
- Ability to work flexibly
- Ability to be mobile across a geographical area
- Computer literacy
- Excellent clinical assessment skills
- Ability to manage change in a positive manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
