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Hertfordshire Partnership University NHS Foundation Trust

Carer Support & Wellbeing Worker

The closing date is 05 April 2026

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Job summary

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an exceptional organisation with big ambitions, our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Whilst it is a challenging period for the NHS, there has never been a more exciting time to join HPFT. We are on a "Good to Great" journey as we continue to innovate, improve, transform and ultimately deliver the very highest standards of care to the service users and communities that we serve.

Please be aware that this role in not eligible for Sponsorship.

Main duties of the job

To work as part of a community team which provides mental health services.
To focus exclusively on the needs of carers requiring support (including assessment of their needs) and act as an expert within geographical area of responsibility.
To support community team members in understanding best practice approaches to assessing the needs of and supporting carers.
To work within approaches outlined through the Care Act 2014 and local policy to ensure timely access to support for carers of people with a mental health issue.
To assist the senior social worker to ensure the integrity of the HPFT Carer Pathway within geographical area
To ensure that the wellbeing of carers is maintained at all times through promoting recovery oriented practice.

About us

Hertfordshire Partnership University NHS Foundation Trustare one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission

Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.

Date posted

20 March 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,860 to £31,671 a year per annum, pro rata (Inclusive of 5% HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

367-ACM-10171

Job locations

Rosanne house Welwyn Garden City, AL8 6HG

Parkway

Welwyn Garden City

AL8 6HG

Job description

Job responsibilities

Duties and Responsibilities

To carry out direct work with carers including:

Carer assessments and reviews
Carer contingency plans and wellbeing plans
Providing information and support to promote and enable carer recovery
Holding a caseload of carers,
Supporting carers to develop coping skills and achieve their wellbeing goals
Accompanying carers to appointments / meetings and performing a range of practical tasks, relating to their identified needs
To support carers to understand the recovery goals, care plan and advanced directives and/or statements of the person they care for and to be involved in planning and implementing these
Support carers to understand their entitlement to a carers assessment and the support that is available to them from HPFT and other services
To facilitate access to community groups and networks that enable carers to participate in community activities, in order to maximise their opportunities to have a positive identity and socially valued roles
To support the multi-disciplinary team to develop their understanding of carer needs and services, by giving support, guidance and information including:
- Developing , maintaining and sharing knowledge of local and national resources for carers
- Working within, and promoting, the HPFT carer pathway and the Triangle of Care
- supporting team members who also provide services to carers.
- Having a focus on the right of carers at all times, including an understanding of the Care Act 2014 and Trust policies and strategies.
- supporting care co-ordinators in liaising with local acute services to ensure support for carers is joined up across the care pathways
- Helping to identify early signs of carer breakdown by monitoring the wellbeing of carers and linking with local acute and crisis services in relation to this
- Working with care co-ordinators and managers to respond to urgent situations emergencies or crises using local protocols, e.g. implementation of carer contingency plans
- To liaise regularly with care co-ordinators and the multi-disciplinary team.
Contributing to the development of carer services and own practice by:
- Participating in Trust-wide peer professionals practice meetings with other carer wellbeing and support workers
- Contributing to the development of structured and semi-structured group work with carers within the community settings, and to contribute to the research of local need and the development of such groups to meet it.
- Participate in team meetings and forums; and communicate with team members, carers and other agencies to provide an effective service to carers and to contribute to the development of carers services in HPFT
- Using supervision, Trust and team policies, training etc. to develop skills and knowledge
To undertake such other duties as may be determined from time to time within the general scope of the post relating to support for carers, friends and families.

Job description

Job responsibilities

Duties and Responsibilities

To carry out direct work with carers including:

Carer assessments and reviews
Carer contingency plans and wellbeing plans
Providing information and support to promote and enable carer recovery
Holding a caseload of carers,
Supporting carers to develop coping skills and achieve their wellbeing goals
Accompanying carers to appointments / meetings and performing a range of practical tasks, relating to their identified needs
To support carers to understand the recovery goals, care plan and advanced directives and/or statements of the person they care for and to be involved in planning and implementing these
Support carers to understand their entitlement to a carers assessment and the support that is available to them from HPFT and other services
To facilitate access to community groups and networks that enable carers to participate in community activities, in order to maximise their opportunities to have a positive identity and socially valued roles
To support the multi-disciplinary team to develop their understanding of carer needs and services, by giving support, guidance and information including:
- Developing , maintaining and sharing knowledge of local and national resources for carers
- Working within, and promoting, the HPFT carer pathway and the Triangle of Care
- supporting team members who also provide services to carers.
- Having a focus on the right of carers at all times, including an understanding of the Care Act 2014 and Trust policies and strategies.
- supporting care co-ordinators in liaising with local acute services to ensure support for carers is joined up across the care pathways
- Helping to identify early signs of carer breakdown by monitoring the wellbeing of carers and linking with local acute and crisis services in relation to this
- Working with care co-ordinators and managers to respond to urgent situations emergencies or crises using local protocols, e.g. implementation of carer contingency plans
- To liaise regularly with care co-ordinators and the multi-disciplinary team.
Contributing to the development of carer services and own practice by:
- Participating in Trust-wide peer professionals practice meetings with other carer wellbeing and support workers
- Contributing to the development of structured and semi-structured group work with carers within the community settings, and to contribute to the research of local need and the development of such groups to meet it.
- Participate in team meetings and forums; and communicate with team members, carers and other agencies to provide an effective service to carers and to contribute to the development of carers services in HPFT
- Using supervision, Trust and team policies, training etc. to develop skills and knowledge
To undertake such other duties as may be determined from time to time within the general scope of the post relating to support for carers, friends and families.

Person Specification

QUALIFICATIONS/EDUCATION/TRAINING

Essential

NVQ level 3 qualification or mental health certificate level 3 or equivalent or agreement to undertake such training as soon as resources permit.

PREVIOUS EXPERIENCE

Essential

Direct work with carers
Carrying out assessments

Desirable

Care planning
Group work

Person Specification

QUALIFICATIONS/EDUCATION/TRAINING

Essential

NVQ level 3 qualification or mental health certificate level 3 or equivalent or agreement to undertake such training as soon as resources permit.

PREVIOUS EXPERIENCE

Essential

Direct work with carers
Carrying out assessments

Desirable

Care planning
Group work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Rosanne house Welwyn Garden City, AL8 6HG

Parkway

Welwyn Garden City

AL8 6HG

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Rosanne house Welwyn Garden City, AL8 6HG

Parkway

Welwyn Garden City

AL8 6HG

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)