Job summary
University NHS Foundation Trust
Hertfordshire Partnership University NHS Foundation Trust provides acute wards for adults of working age, as well as psychiatric intensive care services. The unit offers care and treatment for patients who are experiencing an intense period of mental distress and are very unwell.
Role Requirements The ideal candidate will be proficient in managing control room duties and will confidently interact with a wide range of individuals, including:
- Relatives and carer's
- Professionals from partner agencies
- Service users
- Other key stakeholder
Main duties of the job
handing out keys and alarms, phones to all staff starting shifts.
managing visitors and interacting with both ward teams using radios.
checking ID's
logging maintenance/cleaning calls
scanning documents
health, safety and security responsibility.
About us
Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission.
Our family of over 4,500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
Job description
Job responsibilities
The Successful Candidate Will Be:
- Polite and kind in all interactions
- Professional and smart in appearance and conduct
- Calm under pressure, especially in challenging or highrisk situations
- Reliable and honest, demonstrating integrity at all times
- Highly detailoriented
- Confident in verifying identification
- Competent in using twoway radios
- Able to manage alarms and respond appropriately
- Familiar with loneworking procedures and associated safety protocols
- Answer telephones clearly and politely.
- managing secure air lock entrance and egress.
Job description
Job responsibilities
The Successful Candidate Will Be:
- Polite and kind in all interactions
- Professional and smart in appearance and conduct
- Calm under pressure, especially in challenging or highrisk situations
- Reliable and honest, demonstrating integrity at all times
- Highly detailoriented
- Confident in verifying identification
- Competent in using twoway radios
- Able to manage alarms and respond appropriately
- Familiar with loneworking procedures and associated safety protocols
- Answer telephones clearly and politely.
- managing secure air lock entrance and egress.
Person Specification
Education
Essential
- Basic IT skills, good literacy and numeracy
Desirable
- Educated to Secondary Level with GCSE qualifications or equivalent.
- Educated to ECDL level or willingness to complete further training.
- NVQ2 in Business Administration or equivalent experience
- RSA2 Typing or equivalent experience
Previous Experience
Essential
- Experience of working a in reception or control room environment that gives knowledge of secretarial or administrative procedures and systems, some of which are non- routine and non-routine activities such as answering queries, progress chasing, task-related problem solving, acquired through experience.
Desirable
- Clerical experience in a health service setting
Person Specification
Education
Essential
- Basic IT skills, good literacy and numeracy
Desirable
- Educated to Secondary Level with GCSE qualifications or equivalent.
- Educated to ECDL level or willingness to complete further training.
- NVQ2 in Business Administration or equivalent experience
- RSA2 Typing or equivalent experience
Previous Experience
Essential
- Experience of working a in reception or control room environment that gives knowledge of secretarial or administrative procedures and systems, some of which are non- routine and non-routine activities such as answering queries, progress chasing, task-related problem solving, acquired through experience.
Desirable
- Clerical experience in a health service setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
