Job summary
Are you ready to progress your leadership career?
We're looking for a talented health or social care professional to join our leadership team in Borehamwood, Hertfordshire, as Service Manager. The role will provides a genuine opportunity for you to develop your management skills and make a difference.
We welcome diversity in our workforce and encourage applicants from people of all ages and backgrounds, such as those with lived experience of mental health difficulties.
Main duties of the job
You will work closely with the Service Line Lead and management teams to ensure the effective co-ordination and operational delivery of community health & social care services in HPFT.
Particular key responsibilities will be to:
- You will assist the Service Line Lead deliver a service taking account of the Trusts transformation agenda and implementation of care pathways ensuring a cohesive, effective and seamless service is provided for service users.
- Ensure the effective delivery of community based care services working on a whole systems approach to achieve required levels of performance.
- Support management of relationships with primary care general practitioners and 3rd Sector organisations as required by the Service Line Lead
About us
Hertfordshire Partnership University NHS Foundation Trustare one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission.
Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
Job description
Job responsibilities
- Responsible for the provision of the quality care within a complex range of health and social care services that interface across HPFT and with other healthcare providers.
- Accountable for the effective operational management of all care pathways, requiring effective liaison and co-ordination with secondary care clinicians, managers, local politicians and primary care and other independent contractors for Community Services.
- Manage within the established frameworks and processes by which the Strategic Business Unit will manage and monitor capacity on a day to day basis, ensuring effective escalation arrangements are in place to maintain safety with the ability to respond where team capacity issues present and manage the development and delivery of team health promotion and prevention, working closely with other agencies.
- Ensure compliance with all statutory requirements e.g. CQC, HSE and implement relevant assurance systems to demonstrate compliance for their service
Please see attached job description and person specification for full details.
Job description
Job responsibilities
- Responsible for the provision of the quality care within a complex range of health and social care services that interface across HPFT and with other healthcare providers.
- Accountable for the effective operational management of all care pathways, requiring effective liaison and co-ordination with secondary care clinicians, managers, local politicians and primary care and other independent contractors for Community Services.
- Manage within the established frameworks and processes by which the Strategic Business Unit will manage and monitor capacity on a day to day basis, ensuring effective escalation arrangements are in place to maintain safety with the ability to respond where team capacity issues present and manage the development and delivery of team health promotion and prevention, working closely with other agencies.
- Ensure compliance with all statutory requirements e.g. CQC, HSE and implement relevant assurance systems to demonstrate compliance for their service
Please see attached job description and person specification for full details.
Person Specification
Experience
Essential
- Significant management experience within the NHS
- Experience of engaging service users/ carers in service planning/improvement.
- Knowledge of National policy and standards of governance.
- Knowledge of NHS and local Government strategies, policies and plans.
- Experience of planning and implementing service change
- Experience of working with clinicians and multi professional teams in achieving service improvement
- Evidence of achieving targets and objectives within a challenging environment.
- Able to organise own workload and that of the team to meet objectives and operate effectively
Communication Skills
Essential
- Able to communicate verbally and in writing to inform and influence, staff and stakeholders.
- Ability to lead effective and empowered teams.
- Ability to manage conflict and tension in a proactive and constructive manner.
- Ability to direct and delegate effectively.
- Open, honest and approachable in relationships with staff, peers and colleagues in partner organisations
Analytical Skills
Essential
- Ability to translate complex issues and problems into clearly articulated and understandable recommendations and plans.
- Ability to develop flexible and creative solutions to difficult problems and challenges.
Qualifications
Essential
- First degree or equivalent and professional qualification in a relevant area of health or social care
- Evidence of continuous professional and management development showing a combination of short courses, structured self-study or formal management courses.
Person Specification
Experience
Essential
- Significant management experience within the NHS
- Experience of engaging service users/ carers in service planning/improvement.
- Knowledge of National policy and standards of governance.
- Knowledge of NHS and local Government strategies, policies and plans.
- Experience of planning and implementing service change
- Experience of working with clinicians and multi professional teams in achieving service improvement
- Evidence of achieving targets and objectives within a challenging environment.
- Able to organise own workload and that of the team to meet objectives and operate effectively
Communication Skills
Essential
- Able to communicate verbally and in writing to inform and influence, staff and stakeholders.
- Ability to lead effective and empowered teams.
- Ability to manage conflict and tension in a proactive and constructive manner.
- Ability to direct and delegate effectively.
- Open, honest and approachable in relationships with staff, peers and colleagues in partner organisations
Analytical Skills
Essential
- Ability to translate complex issues and problems into clearly articulated and understandable recommendations and plans.
- Ability to develop flexible and creative solutions to difficult problems and challenges.
Qualifications
Essential
- First degree or equivalent and professional qualification in a relevant area of health or social care
- Evidence of continuous professional and management development showing a combination of short courses, structured self-study or formal management courses.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
