Job summary
An opportunity has arisen for an organized, efficient, and enthusiastic individual to join the established CYPMHS South team. The CYPMHS South team offer a range of specialist evidence-based therapeutic interventions for young people and their families who are presenting with moderate to severe mental health problems. The postholder would be working in a friendly and busy clinical team, and will be ideal for an individual who is skilled in general administrative work, as well as secretarial skills. The post holder will require a considerable degree of initiative, possess mature judgement and maintain a friendly and efficient manner when dealing with service users, their relatives, colleagues and visitors. A good level of competency in using Microsoft Office is required along with the ability to work under pressure, whilst keeping a calm and professional approach. To be successful you will also need to demonstrate excellent communication skills, both written and verbal, as well as the ability to work effectively as part of a team.
You will work in a friendly and close-knit team who are committed to supporting individual and team development, and emphasize the importance of staff well-being.
All applicants will contribute towards the promoting of HPFT values: welcoming, kind, positive, respectful and professional. The CAMHS East team pride themselves on working to be an inclusive working environment for both staff and young people.
Main duties of the job
The job role involves providing comprehensive, professional, and effective secretarial and administrative support to the CAMHS East team as well as individual support for the Consultant Psychiatrists. You will be responsible for audio typing, booking appointments, answering the telephone, taking messages, passing relevant queries to the staff team, organising room bookings, sending out agendas, taking meeting minutes, and other general administrative duties which contribute to the smooth running of the clinic.
About us
Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission
Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
Job description
Job responsibilities
You will be responsible for audio typing letters and reports, booking appointments, answering the telephone, taking messages, passing relevant queries to the staff team, managing the team referral inbox, organising rooms bookings, sending out agendas, taking meeting minutes and following up on action points, updating individual patient records, and other general administrative duties.
This is a busy and varied role so good interpersonal skills are required. As some of the work will involve speaking to service users on the telephone, the post holder must display a considerable degree of tact, possess mature judgement, and maintain a calm, friendly and efficient manner. The post holder will be required to work independently and apply a high degree of confidentiality to all their work. They should follow Trust policies relevant to their work.
The post holder will ensure that all administrative processes run smoothly and efficiently and that all departmental processes and procedures are adhered to.
The post holder will be required to work independently using initiative, whilst maintaining confidentiality and ensuring clear communication with the clinicians in the team and wider colleagues. To undertake non-routine duties without direct supervision, working within broad procedural guidelines.
All staff should comply with the Trusts Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity.
Job description
Job responsibilities
You will be responsible for audio typing letters and reports, booking appointments, answering the telephone, taking messages, passing relevant queries to the staff team, managing the team referral inbox, organising rooms bookings, sending out agendas, taking meeting minutes and following up on action points, updating individual patient records, and other general administrative duties.
This is a busy and varied role so good interpersonal skills are required. As some of the work will involve speaking to service users on the telephone, the post holder must display a considerable degree of tact, possess mature judgement, and maintain a calm, friendly and efficient manner. The post holder will be required to work independently and apply a high degree of confidentiality to all their work. They should follow Trust policies relevant to their work.
The post holder will ensure that all administrative processes run smoothly and efficiently and that all departmental processes and procedures are adhered to.
The post holder will be required to work independently using initiative, whilst maintaining confidentiality and ensuring clear communication with the clinicians in the team and wider colleagues. To undertake non-routine duties without direct supervision, working within broad procedural guidelines.
All staff should comply with the Trusts Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity.
Person Specification
Experience
Essential
- Significant secretarial experience, preferably within an NHS of healthcare environment
Desirable
- Supervision of administrative or health records team of staff
Qualifications
Essential
- RSA II / III or equivalent
- Audio Typing
- Competent in Windows and Word applications
- Good general education
Desirable
- ECDL
- Medical Secretary qualification, including terminology
- Familiar with medical terminology
Skills
Essential
- Good organisational abilities, with good time management skills
- Strong numeracy skills
- Able to demonstrate good verbal and written communication skills
- Good knowledge of IT and Windows applications
- Well presented with good interpersonal skills
- A flexible, collaborative attitude towards duties and responsibilities
Desirable
- ePEX literate or have an understanding of databases
- Knowledge and understanding of health records function
Person Specification
Experience
Essential
- Significant secretarial experience, preferably within an NHS of healthcare environment
Desirable
- Supervision of administrative or health records team of staff
Qualifications
Essential
- RSA II / III or equivalent
- Audio Typing
- Competent in Windows and Word applications
- Good general education
Desirable
- ECDL
- Medical Secretary qualification, including terminology
- Familiar with medical terminology
Skills
Essential
- Good organisational abilities, with good time management skills
- Strong numeracy skills
- Able to demonstrate good verbal and written communication skills
- Good knowledge of IT and Windows applications
- Well presented with good interpersonal skills
- A flexible, collaborative attitude towards duties and responsibilities
Desirable
- ePEX literate or have an understanding of databases
- Knowledge and understanding of health records function
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hertfordshire Partnership University NHS Foundation Trust
Address
Borehamwood Civic Office, HPFT Ground Floor
Hertsmere Civic Offices, Elstree Way
Borehamwood
WD6 1WA
Employer's website
https://www.hpft.nhs.uk/careers/ (Opens in a new tab)
