Job summary
Are you ready to progress your leadership career?
We're looking for a talented health or social care professional to join our leadership team in Welwyn Garden City Hertfordshire as Service Manager. The role will provides a genuine opportunity for you to develop your management skills and make a difference.
We welcome diversity in our workforce and encourage applicants from people of all ages and backgrounds, such as those with lived experience of mental health difficulties.
Main duties of the job
You will work closely with the Service Line Lead and management teams to ensure the effective co-ordination and operational delivery of community health & Social care services in HPFT.
Particular key responsibilities will be to:
- You will assist the Service Line Lead deliver a service taking account of the Trusts transformation agenda and implementation of care pathways ensuring a cohesive, effective and seamless service is provided for service users.
- Ensure the effective delivery of community based care services working on a whole systems approach to achieve required levels of performance.
- Support management of relationships with primary care general practitioners, HCS, PCT and 3rd Sector organisations as required by the Service Line Lead
About us
Hertfordshire Partnership University NHS Foundation Trustare one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission
Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
Job description
Job responsibilities
- Responsible for the provision of the quality care within a complex range of health and social care services that interface across HPFT and with other healthcare providers.
- Accountable for the effective operational management of all care pathways, requiring effective liaison and co-ordination with secondary care clinicians, managers, local politicians and primary care and other independent contractors for Community Services.
- Manage within the established frameworks and processes by which the Strategic Business Unit will manage and monitor capacity on a day to day basis, ensuring effective escalation arrangements are in place to maintain safety with the ability to respond where team capacity issues present and manage the development and delivery of team health promotion and prevention, working closely with other agencies.
- Ensure compliance with all statutory requirements e.g. CQC, HSE and implement relevant assurance systems to demonstrate compliance for their service
Please see attached job description and person specification for full details.
Job description
Job responsibilities
- Responsible for the provision of the quality care within a complex range of health and social care services that interface across HPFT and with other healthcare providers.
- Accountable for the effective operational management of all care pathways, requiring effective liaison and co-ordination with secondary care clinicians, managers, local politicians and primary care and other independent contractors for Community Services.
- Manage within the established frameworks and processes by which the Strategic Business Unit will manage and monitor capacity on a day to day basis, ensuring effective escalation arrangements are in place to maintain safety with the ability to respond where team capacity issues present and manage the development and delivery of team health promotion and prevention, working closely with other agencies.
- Ensure compliance with all statutory requirements e.g. CQC, HSE and implement relevant assurance systems to demonstrate compliance for their service
Please see attached job description and person specification for full details.
Person Specification
Qualifications
Essential
- First or higher degree
- Professional qualification in relevant area of health or social care
- Postgraduate qualification or formal management training.
Experience
Essential
- Demonstrable success at managing change and development
- Demonstrable success in quality improvement
- Significant management experience in relevant area of health or social care
- Demonstrable success in performance management and appraisal with multi- disciplinary staff group
Communication Skills
Essential
- Ability to organise and prioritise a complex workload
- Ability to produce clear, written statistical and financial reports.
- Ability to communicate effectively at all levels of involvement including Service Users and Carers
- Ability to influence and motivate staff to engage with and adopt change and deliver challenging targets
Analytical Skills
Essential
- Ability to analyse critically financial performance and clinical data sets and present conclusions
- Innovative thinker with ability to recognise underlying causes of and overcome barriers to change
Person Specification
Qualifications
Essential
- First or higher degree
- Professional qualification in relevant area of health or social care
- Postgraduate qualification or formal management training.
Experience
Essential
- Demonstrable success at managing change and development
- Demonstrable success in quality improvement
- Significant management experience in relevant area of health or social care
- Demonstrable success in performance management and appraisal with multi- disciplinary staff group
Communication Skills
Essential
- Ability to organise and prioritise a complex workload
- Ability to produce clear, written statistical and financial reports.
- Ability to communicate effectively at all levels of involvement including Service Users and Carers
- Ability to influence and motivate staff to engage with and adopt change and deliver challenging targets
Analytical Skills
Essential
- Ability to analyse critically financial performance and clinical data sets and present conclusions
- Innovative thinker with ability to recognise underlying causes of and overcome barriers to change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
