Job summary
We are looking to recruit an Operational Manager to join our team
As the Operational Manager, you will be responsible for the overall management of the Digital Talking Therapies Team. This includes responsibility for the delivery of high-quality therapy services, staff management and wellbeing and excellent patient care, supported by a clinical and operational leadership team.
Main duties of the job
You will be responsible for;
- Leading, managing and developing systems and processes to ensure effective management of demand and ensuring quality service delivery
- Managing resources effectively in order to meet the needs of our people
- Supporting a staff team with a range of abilities and experience, including trainees and experienced, qualified staff
- Working with stakeholders and other organisations to ensure service users' needs are met
About us
Hertfordshire Partnership University NHS Foundation Trustare one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission
Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
Job description
Job responsibilities
This is an operational leadership role, with the post holder being responsible for the overall management and leadership of the Digital Talking Therapies Team. The Operational Manager is responsible for creating an effective working environment that supports the delivery of the best possible outcomes for all service users, staff and the public. The post has overall responsibility for the management of the Team.
The Operational Manager will work closely with the Talking Therapies Clinical Leadership Team, Service Manager and the Head of Services to establish and ensure the effective co-ordination and operational delivery of Digital Talking Therapies Service.
For a more detailed description, please see attached JD and PS.
Interviews week commencing 5 January 2026
Job description
Job responsibilities
This is an operational leadership role, with the post holder being responsible for the overall management and leadership of the Digital Talking Therapies Team. The Operational Manager is responsible for creating an effective working environment that supports the delivery of the best possible outcomes for all service users, staff and the public. The post has overall responsibility for the management of the Team.
The Operational Manager will work closely with the Talking Therapies Clinical Leadership Team, Service Manager and the Head of Services to establish and ensure the effective co-ordination and operational delivery of Digital Talking Therapies Service.
For a more detailed description, please see attached JD and PS.
Interviews week commencing 5 January 2026
Person Specification
qualification
Essential
- First degree or equivalent and professional qualification in a relevant area of health or social care
- Evidence of continuous professional and management development showing a combination of short courses, structured self-study or formal management courses.
Experience
Essential
- Significant management experience within the NHS
- Experience of working with clinicians and multi professional teams in achieving service improvement.
- Experience of engaging service users/ carers in service planning/improvement.
- Knowledge of National policy and standards of governance.
- Knowledge of NHS and local Government strategies, policies and plans.
- Experience of planning and implementing service change.
- Evidence of achieving targets and objectives within a challenging environment.
- Able to organise own workload and that of the team to meet objectives and operate effectively.
Desirable
- Experience of managing a Talking Therapies team
- Experience of supporting a team through the challenges of remote / virtual working
communication
Essential
- Able to communicate verbally and in writing to inform and influence, staff and stakeholders.
- Ability to effectively lead and empower teams
- Ability to manage conflict and tension in a proactive and constructive manner.
- Ability to direct and delegate effectively.
- Open, honest and approachable in relationships with staff, peers and colleagues in partner organisations.
Analytical skills
Essential
- Ability to translate complex issues and problems into clearly articulated and understandable recommendations and plans.
- Ability to develop flexible and creative solutions to difficult problems and challenges.
Person Specification
qualification
Essential
- First degree or equivalent and professional qualification in a relevant area of health or social care
- Evidence of continuous professional and management development showing a combination of short courses, structured self-study or formal management courses.
Experience
Essential
- Significant management experience within the NHS
- Experience of working with clinicians and multi professional teams in achieving service improvement.
- Experience of engaging service users/ carers in service planning/improvement.
- Knowledge of National policy and standards of governance.
- Knowledge of NHS and local Government strategies, policies and plans.
- Experience of planning and implementing service change.
- Evidence of achieving targets and objectives within a challenging environment.
- Able to organise own workload and that of the team to meet objectives and operate effectively.
Desirable
- Experience of managing a Talking Therapies team
- Experience of supporting a team through the challenges of remote / virtual working
communication
Essential
- Able to communicate verbally and in writing to inform and influence, staff and stakeholders.
- Ability to effectively lead and empower teams
- Ability to manage conflict and tension in a proactive and constructive manner.
- Ability to direct and delegate effectively.
- Open, honest and approachable in relationships with staff, peers and colleagues in partner organisations.
Analytical skills
Essential
- Ability to translate complex issues and problems into clearly articulated and understandable recommendations and plans.
- Ability to develop flexible and creative solutions to difficult problems and challenges.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
