Job summary
Are you friendly and outgoing? Can you keep calm in busy and demanding situations? Then come and join our Team. An opportunity has arisenfor a highly organised Centre Management Assistants with exceptional customer service skills, to provide a welcoming, confident andprofessional approach. HPFT places great emphasis on providing the highest standard of customer service to our staff, visitors and internal andexternal stakeholders, so these skills will be an integral part of your personality.
You will provide a range of duties ensuring that the Colonnades Reception runs smoothly and efficiently. Applicants must demonstrate excellent ITskills and a good working knowledge of Microsoft Office applications as well as a willingness to learn.The Site is operational between the hours of 8:00am - 6:00pm, Monday to Friday and you will be required to work on a weekly shift rotation basis(8:00am - 4:00pm and 10:00am - 6:00pm).
If successful, you will be able to show your ability to work in a challenging and interesting environment and possess outstanding interpersonal andcommunication skills. You will need to have a professional manner and be computer literate. The role will be physically demanding therefore, astrong emphasis will be on moving and handling to assist in setting up the Learning & Development Centre for the following working day. AUniform will be supplied.
Main duties of the job
Wide range of duties ensuring that the Colonnades Reception runs smoothly and efficiently. Applicants must demonstrate excellent IT skills and agood working knowledge of Microsoft Office applications as well as a willingness to learn.
Ability to work in a challenging and interesting environment and possess outstanding interpersonal and communication skills. You will need tohave a professional manner and be computer literate. The role will be physically demanding therefore, a strong emphasis will be on moving andhandling to assist in setting up the Learning & Development Centre for the following working day.
About us
Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission.
Our family of over 4,500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
Job description
Job responsibilities
The post holder will be required to provide a comprehensive, professional and effective Reception service for a busy customer facing education,learning and development facility.Key tasks include: Dealing with customer enquiries as they enter the building Setting up rooms requiring manual handling skills Taking telephone calls including for the Trust Helpline Supporting the booking process Arrangement of bookings using Microsoft Outlook or other software Supporting the Site Manager with the management of the public areas of the building Reporting and dealing with maintenanceproblems in the building Management of the supply of stationery to staff within the building Provision of administration support, as required via the Site Manager The post holder is responsible for all incoming and outgoing mail via Royal Mail and the Trusts internal courier system.The postholder will be required to set up rooms to meet the needs of the training/meeting etc booked. This will involve manual handling.As the first point of contact the post holder must display a considerable degree of initiative, possess mature judgement and maintain a calm,friendly and efficient manner when dealing with staff, members of the public, service users and visitors.To assist with administrative support when required using a variety of Microsoft Office programmes including Word, Excel, Outlook andPowerPoint and to have a good working knowledge of office procedures.The post holder will be required to work independently using initiative and applying a high degree of confidentiality, to undertake non-routine dutieswithout direct supervision, and to work within broad procedural guidelines.To have a working understanding of a range of procedures and practices.To demonstrate a positive customer care approach and ensure that all visitors to the Colonnades and to Trust Head Office are dealt with promptlyand in a professional manner; bearing in mind the need for confidentiality and the requirement to promote the Trusts corporate image and values.To ensure that all visitors to the building sign in.
Job description
Job responsibilities
The post holder will be required to provide a comprehensive, professional and effective Reception service for a busy customer facing education,learning and development facility.Key tasks include: Dealing with customer enquiries as they enter the building Setting up rooms requiring manual handling skills Taking telephone calls including for the Trust Helpline Supporting the booking process Arrangement of bookings using Microsoft Outlook or other software Supporting the Site Manager with the management of the public areas of the building Reporting and dealing with maintenanceproblems in the building Management of the supply of stationery to staff within the building Provision of administration support, as required via the Site Manager The post holder is responsible for all incoming and outgoing mail via Royal Mail and the Trusts internal courier system.The postholder will be required to set up rooms to meet the needs of the training/meeting etc booked. This will involve manual handling.As the first point of contact the post holder must display a considerable degree of initiative, possess mature judgement and maintain a calm,friendly and efficient manner when dealing with staff, members of the public, service users and visitors.To assist with administrative support when required using a variety of Microsoft Office programmes including Word, Excel, Outlook andPowerPoint and to have a good working knowledge of office procedures.The post holder will be required to work independently using initiative and applying a high degree of confidentiality, to undertake non-routine dutieswithout direct supervision, and to work within broad procedural guidelines.To have a working understanding of a range of procedures and practices.To demonstrate a positive customer care approach and ensure that all visitors to the Colonnades and to Trust Head Office are dealt with promptlyand in a professional manner; bearing in mind the need for confidentiality and the requirement to promote the Trusts corporate image and values.To ensure that all visitors to the building sign in.
Person Specification
Qualifications
Essential
QUALIFICATIONS/EDUCATION/TRAINING
Essential
- Good general education to GCSE standard or above
- Advanced keyboard skills
Desirable
- NVQ Level 3 or equivalent, or willing to work to this qualification
- RSA 2 or equivalent, or willing to work towards this qualification
PREVIOUS EXPERIENCE
Essential
- Wide knowledge of office procedures including use of technology
- Experience of working with the public
- Evidence of ability to be flexible and show initiative, sensitivity and enthusiasm to work
Desirable
- Experience of working on a busy reception desk
- Experience working in an office environment
- Experience of high volume postage solutions i.e Royal Mail OBA system
- Experience in the setting up of multi-media equipment
- Proficient in the use of Microsoft Office software, in particular Outlook, Excel and Word
- Proficient use of video conferencing software (i.e. Microsoft Teams) and hardware (Logitech Meetup)
Person Specification
Qualifications
Essential
QUALIFICATIONS/EDUCATION/TRAINING
Essential
- Good general education to GCSE standard or above
- Advanced keyboard skills
Desirable
- NVQ Level 3 or equivalent, or willing to work to this qualification
- RSA 2 or equivalent, or willing to work towards this qualification
PREVIOUS EXPERIENCE
Essential
- Wide knowledge of office procedures including use of technology
- Experience of working with the public
- Evidence of ability to be flexible and show initiative, sensitivity and enthusiasm to work
Desirable
- Experience of working on a busy reception desk
- Experience working in an office environment
- Experience of high volume postage solutions i.e Royal Mail OBA system
- Experience in the setting up of multi-media equipment
- Proficient in the use of Microsoft Office software, in particular Outlook, Excel and Word
- Proficient use of video conferencing software (i.e. Microsoft Teams) and hardware (Logitech Meetup)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Hertfordshire Partnership University NHS Foundation Trust
Address
The Colonnades, Beaconsfield Road, Hatfield AL10 8YE
The Colonnades, Beaconsfield Road, Hatfield AL10 8YE
Hatfield
AL10 8YE
Employer's website
https://www.hpft.nhs.uk/careers/ (Opens in a new tab)
