Hertfordshire Partnership University NHS Foundation Trust

Bank Band 4 STAR Worker, Stevenage - SW1362

The closing date is 25 November 2025

Job summary

We are currently seeking experienced Support Time and Recovery (STar) Workers to join our Bank Bureau within the Hertfordshire Partnership University NHS Foundation Trust, to work on a Bank Contract, based in Stevenage.

STaR workers are needed to manage an additional caseload which had been allocated to 3 STaR worker all off sick with stress and mental health related to work. STaR worker have moved to hub & spoke model on 1st September holding their own smaller caseloads of task focused, practical pieces of work related to social care needs and assertive engagement.

There is a clinical need to ensure social care needs are met and assertive engagement can continue to be offered. This may require joint visits alongside care coordinators. All service users in PATH are on the CPA care level and this particular cohort of service users has a higher-than-average acuity that requires close clinical oversight to ensure safe interventions are delivered to maintain service users within the community.

Main duties of the job

Job Summary:

To work as part of a team which provides mental health services to those experiencing their first episode of psychosis.

o To focus directly the on the needs of service users giving support to care co-ordinator - in the hub and spoke model STaR workers have a specialist 'spoke' role and will be asked to focus specifically on either carer support, social care/housing/assertive engagement, physical health using the Support Time and Recovery (STaR) Model.

o To work across service and/or care group boundaries as necessary.

o To work closely in association with the Team Leader, other senior staff and other agencies, to help maximise the quality and quantity of STR services within available resources.

o To work within the Care Programme Approach / Care Management process with a focus on Recovery Principles.

o To provide support, give time and thus promote recovery.

All staff should comply with the Trust's Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity.

About us

Hertfordshire Partnership University NHS Foundation Trustare one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission

Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings.Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.

Details

Date posted

11 November 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year pa pro rata

Contract

Bank

Working pattern

Flexible working

Reference number

367-Bank-StarWorker-B4

Job locations

Saffron Ground, Ditchmore Lane, Stevenage, SG1 3LJ

Saffron Ground, Ditchmore Lane, Stevenage, SG1 3LJ

Stevenage

SG1 3LJ


Job description

Job responsibilities

Duties and Responsibilities:

To provide support, give time to an allocated group of service users and thus promote their recovery and promote their place in the broader community.

Responsible for providing support to the care co-ordinator (hub), in the implementation of a recovery focussed care plan for an allocated number of individual service users.

To ensure that service users engage beneficially with the agreed Care Plan and access appropriate services provided on a regular and consistent basis.

To positively promote independent living of service users within community.

To enable the capacity of the team to develop a rapport with service users, based upon attentiveness, sensitivity, understanding, compassion and honesty.

To develop plans that will enable the provision of practical support to service users and their carers in developing and managing dignity and independence.

To enable staff to provide support with daily living of ordinary lives.

To ensure the right information is available to enable staff and service users to gain access to resources, including benefits and welfare rights.

To be responsible for reviewing information available to staff and service users for its quality and relevance.

To help to identify early signs of relapse by monitoring the service users progress, level of functioning and mental state and alert the appropriate staff involved in the service users care.

To report regularly to care co-ordinators and appropriate key workers.

To maintain accurate records as required by existing procedures, entering appropriate details on the service users case notes / electronic patient records as necessary.

To ensure the service user understands and has a clear pathway of care across sector / agency boundaries with key contact points / named individuals.

To aid in the induction of STR workers at lower bands, as well as offering regular supervision, peer support and mentoring in addition to existing managerial / clinical supervision.

To lead cross-service peer supervision groups of STR Workers.

To participate in and be responsible for appropriate elements of staff development as part of STR Team meetings as and when required.

To liaise and work in close co-operation with the Team Leader, other mental health professionals, and voluntary and private sector agencies as required, to help ensure that best value services are delivered to the users of STR services.

To undertake direct service user work where this is deemed appropriate, and to proactively engage service users in working to achieve their own desired outcomes, in housing related matters, in line with recovery principles, and recorded in their care plans.

To respond to urgent situations emergencies or crises using local protocols.

To lead on the development of structured and semi-structured group work with service users within the community settings, and to contribute to the research of local need and the development of such groups to meet it.

To use information systems including information technology and be willing to undertake appropriate training.

To attend and actively participate in training sessions, team / care plan review meetings and supervision as appropriate.

To undertake such other duties as may be determined from time to time within the general scope of the post.

Clinical Responsibility

The post holder will work under supervision, where professional staff will always be available for reference and support.

Allocation of work will be delegated by a professional carrying a caseload.

The post holder will implement care packages under the supervision of registered clinical practitioners in a range of settings.

Service Development and Improvement

Ability to understand the needs of service users and to assist in the development of business cases to meet the accommodation needs.

Job description

Job responsibilities

Duties and Responsibilities:

To provide support, give time to an allocated group of service users and thus promote their recovery and promote their place in the broader community.

Responsible for providing support to the care co-ordinator (hub), in the implementation of a recovery focussed care plan for an allocated number of individual service users.

To ensure that service users engage beneficially with the agreed Care Plan and access appropriate services provided on a regular and consistent basis.

To positively promote independent living of service users within community.

To enable the capacity of the team to develop a rapport with service users, based upon attentiveness, sensitivity, understanding, compassion and honesty.

To develop plans that will enable the provision of practical support to service users and their carers in developing and managing dignity and independence.

To enable staff to provide support with daily living of ordinary lives.

To ensure the right information is available to enable staff and service users to gain access to resources, including benefits and welfare rights.

To be responsible for reviewing information available to staff and service users for its quality and relevance.

To help to identify early signs of relapse by monitoring the service users progress, level of functioning and mental state and alert the appropriate staff involved in the service users care.

To report regularly to care co-ordinators and appropriate key workers.

To maintain accurate records as required by existing procedures, entering appropriate details on the service users case notes / electronic patient records as necessary.

To ensure the service user understands and has a clear pathway of care across sector / agency boundaries with key contact points / named individuals.

To aid in the induction of STR workers at lower bands, as well as offering regular supervision, peer support and mentoring in addition to existing managerial / clinical supervision.

To lead cross-service peer supervision groups of STR Workers.

To participate in and be responsible for appropriate elements of staff development as part of STR Team meetings as and when required.

To liaise and work in close co-operation with the Team Leader, other mental health professionals, and voluntary and private sector agencies as required, to help ensure that best value services are delivered to the users of STR services.

To undertake direct service user work where this is deemed appropriate, and to proactively engage service users in working to achieve their own desired outcomes, in housing related matters, in line with recovery principles, and recorded in their care plans.

To respond to urgent situations emergencies or crises using local protocols.

To lead on the development of structured and semi-structured group work with service users within the community settings, and to contribute to the research of local need and the development of such groups to meet it.

To use information systems including information technology and be willing to undertake appropriate training.

To attend and actively participate in training sessions, team / care plan review meetings and supervision as appropriate.

To undertake such other duties as may be determined from time to time within the general scope of the post.

Clinical Responsibility

The post holder will work under supervision, where professional staff will always be available for reference and support.

Allocation of work will be delegated by a professional carrying a caseload.

The post holder will implement care packages under the supervision of registered clinical practitioners in a range of settings.

Service Development and Improvement

Ability to understand the needs of service users and to assist in the development of business cases to meet the accommodation needs.

Person Specification

QUALIFICATIONS/EDUCATION/TRAINING

Essential

  • NVQ level 3 qualification or mental health certificate level 3 or agreement to undertake such training as soon as resources permit.
  • NVQ/Mental Health Certificate Level 2.
  • Basic Interviewing Skills.
  • SCIP Trained.

PREVIOUS EXPERIENCE

Essential

  • Ability to provide practical support with daily living activities.
  • Extensive experience of providing mental health services from within a team setting,
  • Ability to acknowledge diversity and promote anti- discriminatory practice/equal opportunities.

PHYSICAL SKILLS

Essential

  • Able to move between bases and offices, as required, using suitable mode of transport. *Car driver (unless you have a disability as defined by the Equality Act 2010 which prevents you from driving)
Person Specification

QUALIFICATIONS/EDUCATION/TRAINING

Essential

  • NVQ level 3 qualification or mental health certificate level 3 or agreement to undertake such training as soon as resources permit.
  • NVQ/Mental Health Certificate Level 2.
  • Basic Interviewing Skills.
  • SCIP Trained.

PREVIOUS EXPERIENCE

Essential

  • Ability to provide practical support with daily living activities.
  • Extensive experience of providing mental health services from within a team setting,
  • Ability to acknowledge diversity and promote anti- discriminatory practice/equal opportunities.

PHYSICAL SKILLS

Essential

  • Able to move between bases and offices, as required, using suitable mode of transport. *Car driver (unless you have a disability as defined by the Equality Act 2010 which prevents you from driving)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Saffron Ground, Ditchmore Lane, Stevenage, SG1 3LJ

Saffron Ground, Ditchmore Lane, Stevenage, SG1 3LJ

Stevenage

SG1 3LJ


Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)


Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Saffron Ground, Ditchmore Lane, Stevenage, SG1 3LJ

Saffron Ground, Ditchmore Lane, Stevenage, SG1 3LJ

Stevenage

SG1 3LJ


Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Team Leader

Bank Bureau

hpft.bank.bureau@nhs.net

Details

Date posted

11 November 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year pa pro rata

Contract

Bank

Working pattern

Flexible working

Reference number

367-Bank-StarWorker-B4

Job locations

Saffron Ground, Ditchmore Lane, Stevenage, SG1 3LJ

Saffron Ground, Ditchmore Lane, Stevenage, SG1 3LJ

Stevenage

SG1 3LJ


Supporting documents

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