Hertfordshire Partnership University NHS Foundation Trust

Admin Support - Transport Helpdesk Operator

The closing date is 31 October 2025

Job summary

An exciting and challenging opportunity has arisen for a Transport Help Desk Operator within the Trust's. The successful applicant will work within Transport Team to support with providing a telephone and admin service.

Main duties of the job

o To answer and redirect all telephone calls coming into the Transport Serviceteam efficiently and appropriately.o To maintain and update the vehicle location systemo To input into Paris (computerised service user records) if required.o To operate and deliver all aspects of the Transport HelpdeskTo ensure that all messages are relayed timely and efficiently to thecorrect person.

For more information on this post please view job description and person specification.

About us

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Then please read on...

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Date posted

24 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,240 to £27,928 a year per annum pro rata + 5% of basic salary

Contract

Permanent

Working pattern

Full-time

Reference number

367-CORP-9805

Job locations

Martinlea, Ashley Close, Bennett's End, Hemel Hempstead, HP3 8BL

Ashley Close, Bennett's End

Hemel Hempstead

HP3 8BL

Job description

Job responsibilities

The post holder will be responsible for providing a telephone and admin support service. The post holder will be required to work with minimal supervision, using their proven excellent customer service skills to answer and redirect all calls coming to The adult mental health team. They will be the first point of call for service users, carers and other external providers contacting the Trust and therefore it will be imperative that the Trusts' values are an inherent part of all they do.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Good level of education/GCSE incl English Language
Good level of numeracy
Good IT Skills

Experience

Essential

At least two years' experience of working in a health care/mental health care/ office environment
Interpersonal skills
Ability to apply discretion as and when required

Skills

Essential

General knowledge of office procedures and an all round education, with interest in Health Service issues

Person Specification

Qualifications

Essential

Good level of education/GCSE incl English Language
Good level of numeracy
Good IT Skills

Experience

Essential

At least two years' experience of working in a health care/mental health care/ office environment
Interpersonal skills
Ability to apply discretion as and when required

Skills

Essential

General knowledge of office procedures and an all round education, with interest in Health Service issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Martinlea, Ashley Close, Bennett's End, Hemel Hempstead, HP3 8BL

Ashley Close, Bennett's End

Hemel Hempstead

HP3 8BL

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Martinlea, Ashley Close, Bennett's End, Hemel Hempstead, HP3 8BL

Ashley Close, Bennett's End

Hemel Hempstead

HP3 8BL

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)