Job summary
An opportunity has arisen for a full time, well organised and enthusiastic individual to join the reception team at Cygnet House, Adult Community Mental Health Team.
Now is a great time to join HPFT which has been rated 'Outstanding' CQC and also recently awarded 'Mental Health Trust of the Year'.
Adult Community Mental Health Team is a friendly and supportive team. Reception is a fast-paced environment, therefore the desired candidate should have the ability to work well under pressure, prioritise their own workload, and work as a team player.
To work as part of a Team and to be responsible for the administration ofoutpatient clinics, liaising with doctors, service users and professional staff on an ongoing basis.
Main duties of the job
You will welcome visitors to the unit, take first line telephone calls, and maintain a positive, professional and welcoming approach.
This busy full-time role is varied and duties will include managing the outpatient clinics, including managing the doctor's diaries. A good working knowledge of Microsoft Office is required along with the ability to work under pressure to tight deadlines.To be successful you will need excellent interpersonal skills, the ability to communicate well both written and verbal, as well as working effectively as part of a larger team.
About us
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.
Our family of over 4000 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.
The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Our Trust values are:
Welcoming. Kind. Positive. Respectful. Professional.
These values are at the core of who we are, everything we do, and how we do it!
Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?
Job description
Job responsibilities
Tasks will include, but not be limited to:-
Working as part of a Team and to be responsible for the administration ofoutpatient clinics, liaising with service users and professional staff on an ongoing basis.
Responsible for managing outpatient appointments on the Electronic Patient Records (Paris) as per the Booking & Choice Policy; Inputting all relevant data; registering of patient details and continuous updating of patient records, booking all new and follow up clinic appointments and liaising closely with the team .
Maintaining a small switchboard and transferring calls throughout the unit; greeting visitors to the Unit, distributing incoming mail and managing the outgoing mail; logging faults with Estates and ensuring that the reception area is kept tidy and a safe environment for all visitors.
For a more in-depth person and job description please read attached before applying
Job description
Job responsibilities
Tasks will include, but not be limited to:-
Working as part of a Team and to be responsible for the administration ofoutpatient clinics, liaising with service users and professional staff on an ongoing basis.
Responsible for managing outpatient appointments on the Electronic Patient Records (Paris) as per the Booking & Choice Policy; Inputting all relevant data; registering of patient details and continuous updating of patient records, booking all new and follow up clinic appointments and liaising closely with the team .
Maintaining a small switchboard and transferring calls throughout the unit; greeting visitors to the Unit, distributing incoming mail and managing the outgoing mail; logging faults with Estates and ensuring that the reception area is kept tidy and a safe environment for all visitors.
For a more in-depth person and job description please read attached before applying
Person Specification
Qualifications
Essential
- Good level of education/GCSE incl. English Language
- Good level of numeracy
- European Computer Driving Licence or equivalent.
- NVQ II or equivalent, or willing to work towards this qualification
- RSA II or equivalent, or willing to work towards this qualification
Skills & Knowledge
Essential
- General knowledge of office procedures and an all-round education, with a keen interest in the Health service.
- Be proficient in the use of computerised systems, Outlook, Word & Excel in order to produce a high standard of finished work; And knowledge of EPR Systems
- Keyboard skills to a high level
- The ability to organise and prioritise own workload and to work under pressure and within agreed guidelines
- Excellent communication skills when dealing with clients, their relatives/carers and other outside agencies either by telephone/letter or face to face contact
- Display the ability to exercise initiative, tact and judgement and be able to make decisions when required to do so
- Appreciation of confidentiality
- Demonstrate the ability to work as part of a team
- The ability to exercise the Trust Values and behaviours, Kind, Welcoming, Positive, Respectful and Professional
Experience
Essential
- Experience working in an office environment and/or in a Mental Health setting
- Strong interpersonal skills, demonstrating the Trust values
- Ability to apply discretion as and when required
Communication Skills
Essential
- Ability to communicate effectively when under pressure and dealing with challenging callers or visitors who may be anxious, angry or have barriers to communication
Analytical Skills
Essential
- Ability to analyse information effectively and promptly, thereby ensuring correct conclusion for action
- Ability to access various resources
- Ability to work using own initiative
Person Specification
Qualifications
Essential
- Good level of education/GCSE incl. English Language
- Good level of numeracy
- European Computer Driving Licence or equivalent.
- NVQ II or equivalent, or willing to work towards this qualification
- RSA II or equivalent, or willing to work towards this qualification
Skills & Knowledge
Essential
- General knowledge of office procedures and an all-round education, with a keen interest in the Health service.
- Be proficient in the use of computerised systems, Outlook, Word & Excel in order to produce a high standard of finished work; And knowledge of EPR Systems
- Keyboard skills to a high level
- The ability to organise and prioritise own workload and to work under pressure and within agreed guidelines
- Excellent communication skills when dealing with clients, their relatives/carers and other outside agencies either by telephone/letter or face to face contact
- Display the ability to exercise initiative, tact and judgement and be able to make decisions when required to do so
- Appreciation of confidentiality
- Demonstrate the ability to work as part of a team
- The ability to exercise the Trust Values and behaviours, Kind, Welcoming, Positive, Respectful and Professional
Experience
Essential
- Experience working in an office environment and/or in a Mental Health setting
- Strong interpersonal skills, demonstrating the Trust values
- Ability to apply discretion as and when required
Communication Skills
Essential
- Ability to communicate effectively when under pressure and dealing with challenging callers or visitors who may be anxious, angry or have barriers to communication
Analytical Skills
Essential
- Ability to analyse information effectively and promptly, thereby ensuring correct conclusion for action
- Ability to access various resources
- Ability to work using own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
