Hertfordshire Partnership University NHS Foundation Trust

CAMHS Receptionist/Administrator

The closing date is 31 October 2025

Job summary

An exciting opportunity has arisen for a full time administrator to work as part of a busy administration team within CYP North. We are a large multi-disciplinary team which provides mental health services for children, adolescents and their families.The post holder will provide professional and effective Receptionist support to the Children & Young People's Mental Health Services (CYPMHS). The post holder will work as part of a multidisciplinary team and must display a considerable degree of initiative, possess mature judgement and maintain a calm, friendly and efficient mannerwhen dealing with staff, service users, colleagues and visitors.The post holder will be highly proficient in using information and communication systems and technology, with a willingness and aptitude to develop their expertise. The post holder must apply a high degree of confidentiality to all of their work and ensure clear communication with all clinicians within the team, colleagues and other services and teams (internal and external from CYPMHS). You will be expected toundertake non-routine duties without direct supervision, working within broad procedural guidelines.

Please be aware that this role is not eligible for Sponsorship.

Previous applicants need not apply.

Main duties of the job

o The post holder will work closely with the Senior Administrator and beresponsible for ensuring all communication is accurately andappropriately undertaken using methods and terminology appropriate tothe needs of the service and teams.o The post holder will receive and welcome visitors to the clinic, includingchildren, young people and their families who have been referred to theservice.o The post holder will receive and process telephone enquiries on behalfof the Clinic team.o The post holder will input patient information onto the Trust electronicregisters, including the electronic patient record, for which training willbe provided.o The post holder will arrange appointments for the Clinic Team asnecessary and maintain the Clinic diary.o The post holder will maintain the Clinic Teams' filing systems, includingelectronic filing systems, filing and retrieving records as required. Thiswill include maintaining the archive system for patients and staff asrequired.o The post holder will assist with the collection of statistical informationand data as required.o The post holder will provide Annual Leave cover for the AdministrativeOfficers within the Clinic team and for the Senior Administrator asrequired.

About us

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?

Then please read on...

Date posted

17 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

367-SS-9658-C

Job locations

CYP North, 2nd Floor Saffron Ground

Ditchmore Lane

Stevenage

SG1 3LJ

Job description

Job responsibilities

The post holder will use proficient internet skills to access, search andretrieve data relevant to team. To use modern technology and Trust ICT systems to support theadministrative tasks as necessary in daily work. The post holder will use knowledge, and experience to meet the needsof the teams by completing non-routine tasks on a daily basis. The post holder will update skills as necessary and attend mandatorytraining. The post holder will be expected to work unsupervised, on a dailybasis, prioritising own workload, using initiative as to what is routineand what is urgent. The post holder will use agreed guidelines/procedures and developedknowledge/skills/qualifications when working autonomously andmanaging own work. The post holder will participate in yearly appraisals with line manager

Please see Job Description and Person Specification attached for further details.

Job description

Job responsibilities

Please see Job Description and Person Specification attached for further details.

Person Specification

QUALIFICATIONS/EDUCATION/TRAINING

Essential

Educated to Secondary Level
2 Years' experience working in an office environment
NVQ3/RSA3 or equivalent experience
Good knowledge of the General Data Protection Regulations (GDPR) and The Data Protection Act 2018
Experience in healthcare setting

Desirable

Knowledge of healthcare terms used in their day to day working
ECDL qualification

PREVIOUS EXPERIENCE, SKILLS & KNOWLEDGE

Essential

The ability to organise and prioritise own workload
Proficient in diary management co-ordinating A/I 10 appointments to ensure best use of clinicians time
Independent/lone working and team working skills
Experience of adapting to change and managing work in a changing environment
Evidence of ability to be flexible and show initiative, sensitivity and enthusiasm to work

COMMUNICATION SKILLS

Essential

Excellent verbal and written communication and presentation skills in person, on telephone, and electronically.
To be experienced in dealing with people in distress in a calm and confident manner, using de-escalation skills where appropriate
To have proven skills and experience establishing effective working relationships with Managers and colleagues

Desirable

Experience of working alongside multiple internal and external agencies.

ANALYTICAL SKILLS

Essential

Problem solving, decision making and analytical skills

Person Specification

QUALIFICATIONS/EDUCATION/TRAINING

Essential

Educated to Secondary Level
2 Years' experience working in an office environment
NVQ3/RSA3 or equivalent experience
Good knowledge of the General Data Protection Regulations (GDPR) and The Data Protection Act 2018
Experience in healthcare setting

Desirable

Knowledge of healthcare terms used in their day to day working
ECDL qualification

PREVIOUS EXPERIENCE, SKILLS & KNOWLEDGE

Essential

The ability to organise and prioritise own workload
Proficient in diary management co-ordinating A/I 10 appointments to ensure best use of clinicians time
Independent/lone working and team working skills
Experience of adapting to change and managing work in a changing environment
Evidence of ability to be flexible and show initiative, sensitivity and enthusiasm to work

COMMUNICATION SKILLS

Essential

Excellent verbal and written communication and presentation skills in person, on telephone, and electronically.
To be experienced in dealing with people in distress in a calm and confident manner, using de-escalation skills where appropriate
To have proven skills and experience establishing effective working relationships with Managers and colleagues

Desirable

Experience of working alongside multiple internal and external agencies.

ANALYTICAL SKILLS

Essential

Problem solving, decision making and analytical skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

CYP North, 2nd Floor Saffron Ground

Ditchmore Lane

Stevenage

SG1 3LJ

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

CYP North, 2nd Floor Saffron Ground

Ditchmore Lane

Stevenage

SG1 3LJ

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)