Job summary
The Service Manager is responsible to the Head of Services for ensuring the successful delivery of key service developments and operational performance that support the development of effective high quality Care Pathways. Working closely with operational management colleagues and colleagues in corporate services.
As a member of the Divisional Core Leadership team the Service Manager will play a leadership role in implementing the Division's strategic goals and objectives.
The Service Manager implements agreed plans focused on Divisional priorities that ensure service user safety and adherence to quality standards. They will have operational responsibility for an area of health and social care services within the Division.
As a senior manager the Service Manager will operate within the guidance and direction of the Head of Services.
The Service Manager will work closely with the senior management teams of other Divisions to ensure the effective co-ordination and operational delivery of Health & Social care services in HPFT.
Main duties of the job
The main focus of the role will be in leading and developing services within the NHS Talking Therapies Services , as well as contributing to the overall strategic direction and delivery of adult mental health services within the county as a whole, across the full adult pathway.
Maintain high quality primary care mental health services for people of all adult age while implementing a programme of change.
You will support the delivery of services taking account of the Trusts s transformation agenda ensuring a cohesive, effective and seamless service is provided for service users.
Support the delivery of effective services for the Division, working on a whole systems basis to achieve required levels of performance.
Work with key stakeholders to engage them in developing the Division's strategic direction and participating fully in the priorities and work programmes.
About us
Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission
Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
Job description
Job responsibilities
Key responsibilities will be to:
Maintain high quality NHS Talking Therapies services for people of all adult age while implementing a major programme of change.
Take responsibility for an area of service ensuring the provision of safe and high quality care as required.
Support the effective operational management of all care pathways, requiring effective liaison and co-ordination with clinicians, managers, primary care and other independent contractors.
Support the establishment of clear frameworks and processes by which the Division will manage and monitor capacity on a day to day basis, ensuring effective escalation arrangements are in place to maintain safety with the ability to respond where capacity issues present a challenge.
Support the development and delivery of services for health promotion and prevention, working closely with other agencies.
Support compliance with all statutory requirements e.g. CQC, HSE and implement relevant assurance systems to demonstrate compliance
To work with the Head of Services to implement care pathways that deliver cohesive and effective seamless service to the service user, embedding models of recovery and creating new organisational arrangements in the form of networks and service solutions to facilitate this approach. Ensure that the voice of service users and carers is well represented in service planning and delivery
For a more in-depth Person and Job Description please read the attached documents
Job description
Job responsibilities
Key responsibilities will be to:
Maintain high quality NHS Talking Therapies services for people of all adult age while implementing a major programme of change.
Take responsibility for an area of service ensuring the provision of safe and high quality care as required.
Support the effective operational management of all care pathways, requiring effective liaison and co-ordination with clinicians, managers, primary care and other independent contractors.
Support the establishment of clear frameworks and processes by which the Division will manage and monitor capacity on a day to day basis, ensuring effective escalation arrangements are in place to maintain safety with the ability to respond where capacity issues present a challenge.
Support the development and delivery of services for health promotion and prevention, working closely with other agencies.
Support compliance with all statutory requirements e.g. CQC, HSE and implement relevant assurance systems to demonstrate compliance
To work with the Head of Services to implement care pathways that deliver cohesive and effective seamless service to the service user, embedding models of recovery and creating new organisational arrangements in the form of networks and service solutions to facilitate this approach. Ensure that the voice of service users and carers is well represented in service planning and delivery
For a more in-depth Person and Job Description please read the attached documents
Person Specification
Knowledge & Experience
Essential
- First degree or equivalent and extensive operating at a middle management level in a large complex organisation.
- Evidence of continuous professional and management development showing a combination of short courses, structured self study or formal management courses.
- Specialist knowledge of a number of disciplines acquired through training and experience over a significant period.
Desirable
- Programme and project management qualifications
- Postgraduate management qualification at Masters level
- Breadth of knowledge across all health and social care services from primary to tertiary care
- Experience of working in mental health inpatient services
Knowledge
Essential
- Knowledge of National policy and standards of governance.
- Knowledge of NHS and local Government strategies, policies and plans, in particular those linked with the reshaping of Mental Health and Learning Disability services.
- Experience of working with clinicians and multi professional teams in achieving service improvement.
- Experience of working with partners and stakeholders in delivering changes to services.
- Extensive experience of working at a senior level in a large, complex organisation.
- Experience of managing staff and working with staff TUs/staff representatives.
- Track record in delivering financial plans and budgetary management
- Evidence of achieving targets and objectives within a challenging environment.
- Motivating, coaching and developing individuals to achieve their potential.
- Ability to describe a clear sense of direction and purpose to motivate and enthuse staff and stakeholders.
- Able to organise own workload and that of the team to meet objectives and operate effectively.
Desirable
- Understanding of contracts and performance procedures.
- Knowledge of local statutory planning frameworks
- Experience of working closely with Commissioners to inform and implement policy initiatives.
Analytical Skills
Essential
- Ability to translate complex issues and problems into clearly articulated and understandable recommendations and plans
- Ability to develop flexible and creative solutions to difficult problems and challenges
Person Specification
Knowledge & Experience
Essential
- First degree or equivalent and extensive operating at a middle management level in a large complex organisation.
- Evidence of continuous professional and management development showing a combination of short courses, structured self study or formal management courses.
- Specialist knowledge of a number of disciplines acquired through training and experience over a significant period.
Desirable
- Programme and project management qualifications
- Postgraduate management qualification at Masters level
- Breadth of knowledge across all health and social care services from primary to tertiary care
- Experience of working in mental health inpatient services
Knowledge
Essential
- Knowledge of National policy and standards of governance.
- Knowledge of NHS and local Government strategies, policies and plans, in particular those linked with the reshaping of Mental Health and Learning Disability services.
- Experience of working with clinicians and multi professional teams in achieving service improvement.
- Experience of working with partners and stakeholders in delivering changes to services.
- Extensive experience of working at a senior level in a large, complex organisation.
- Experience of managing staff and working with staff TUs/staff representatives.
- Track record in delivering financial plans and budgetary management
- Evidence of achieving targets and objectives within a challenging environment.
- Motivating, coaching and developing individuals to achieve their potential.
- Ability to describe a clear sense of direction and purpose to motivate and enthuse staff and stakeholders.
- Able to organise own workload and that of the team to meet objectives and operate effectively.
Desirable
- Understanding of contracts and performance procedures.
- Knowledge of local statutory planning frameworks
- Experience of working closely with Commissioners to inform and implement policy initiatives.
Analytical Skills
Essential
- Ability to translate complex issues and problems into clearly articulated and understandable recommendations and plans
- Ability to develop flexible and creative solutions to difficult problems and challenges
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
