Telephonist / Administrator

Job description

Job responsibilities

The post holder will develop good working relationships with colleagues within Waverley Road , with other staff across the Hertfordshire Partnership University NHS Foundation Trust and outside agencies.

The post holder will also communicate with service users/carers where the subject of the conversation may require the post holder to deal with sensitive and/or contentious information. To effectively make use of communication skills and to manage constructively any barriers to communication.

Using judgement and initiative to ensure that calls, messages and/or queries are dealt with efficiently and timely.

Chasing actions, outputs and outcomes.

Handling queries from colleagues and others connected with the services.

Keep data/information systems up to date and stores information correctly and safely.

To maintain filing systems including archive filing and scanning documents to Paris.

To undertake other admin duties as required.

Person Specification

QUALIFICATIONS/EDUCATION/TRAINING

Essential

• Good level of education/GCSE incl. English Language
• Good IT Skills
• Be proficient in the use of computerised systems especially Word & Excel to a level to enable the production of a high standard of finished work.

Desirable

• Good level of numeracy

PREVIOUS EXPERIENCE

Essential

• The ability to organise and prioritise own workload and to work under pressure and within agreed guidelines.

Desirable

• Experience of working in an office environment
• Experience of working in the nhs and/ or Mental Health setting

COMMUNICATION SKILLS

Essential

• Excellent communication skills when dealing with patients, their relatives/carers and other outside organisations and agencies.
• Ability to deal with distressing calls at times.

ANALYTICAL SKILLS

Essential

• Display the ability to exercise initiative. tact and judgement and be able to make decisions when required to do so.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

St Albans Adult Community Mental Health Service

99 Waverley Road

St Albans

AL3 5TL

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)