Job summary
An exciting opportunity has arisen for an enthusistic and committed Senior Team Administrator to join our Norfolk Forensic Community Learning Disability team (NFC-LD).
This is a fantastic opportunity for career devlopment within the Adult Forensic Learning Disability communinty serivce working alongside an establisheed and experienced team of clinicians and practitioners to contribute to high quality service provision.
Main duties of the job
The Senior Team Administrator will work as a key part of the NFC-LD team and be responsible for providing comprehensive administrative and organinsational support to the team to ensure the smooth running of day to day operations.
The main duties in this role will be to support with co-ordinating meetings, booking appointments, minute taking and tracking outcome points from these meetings, mainitaining records including entering correspondence onto the Electronic patient record , letter writing and liasing with internal and external stakeholders, including patients. relatives and other professionals. The Senior Team Administrator will also support with managerial tasks such as scheduling PDP's and supervisions, supporting with recruitment tasks and new staff inductions.
The Senior Team Administrator will also work closely with other members of the administration team to ensure a professional, comprehensive and consistent admin service. The role will also require managment of other administrative staff members so experience of supervising staff will be ideal.
Ths is a varied role so the ability to acquire new skills quickly will be advantageous. The role also incoroporates accessing different clinical and IT systems so being confident in IT will be beneficial.
The role can be busy so it will be important to have the ability to proiritise tasks, manage own workload and be focused and organised to ensure effectivness and efficiency.
About us
Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission.
Our family of over 4,500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
Job description
Job responsibilities
Assisting Services Users during incidental contacts.
Providing nonclinical advice and information to Service Users, relatives and carers.
Typing up team letters on behalf of Managers and Clinicians.
transcribing and distributing minutes from team and management meetings.
Chasing updates and outcomes where necessary.
Maintaining records, including spreadsheets and analysing data when asked.
Providing and receiving routine information to inform work colleagues, communicating complicated administrative information to staff from other departments and external contacts
Maintaining records of contact with Service Users and other referring bodies that contain personal and sensitive information
Providing information about appointments, clinics and admissions, by telephone and letter, maintaining the Service User records and appointment systems
Provide support and mentorship to lower banded staff
Scheduling PDPs and Supervision sessions
Handling recruitment, onboarding and inductions
Providing advice, instruction, and training to the team, to motivate and assist in achieving objectives and continuous improvement.
Organising events, conferences and other larger meetings.
roviding cover for other administrators in a similar role and to those of lower banded roles when required
To update skills as necessary and attend mandatory training.
Use patient administration sysptems and manage general administrative tasks such as data inputting, maintianing files and ordering supplies
Job description
Job responsibilities
Assisting Services Users during incidental contacts.
Providing nonclinical advice and information to Service Users, relatives and carers.
Typing up team letters on behalf of Managers and Clinicians.
transcribing and distributing minutes from team and management meetings.
Chasing updates and outcomes where necessary.
Maintaining records, including spreadsheets and analysing data when asked.
Providing and receiving routine information to inform work colleagues, communicating complicated administrative information to staff from other departments and external contacts
Maintaining records of contact with Service Users and other referring bodies that contain personal and sensitive information
Providing information about appointments, clinics and admissions, by telephone and letter, maintaining the Service User records and appointment systems
Provide support and mentorship to lower banded staff
Scheduling PDPs and Supervision sessions
Handling recruitment, onboarding and inductions
Providing advice, instruction, and training to the team, to motivate and assist in achieving objectives and continuous improvement.
Organising events, conferences and other larger meetings.
roviding cover for other administrators in a similar role and to those of lower banded roles when required
To update skills as necessary and attend mandatory training.
Use patient administration sysptems and manage general administrative tasks such as data inputting, maintianing files and ordering supplies
Person Specification
Qualifications
Essential
- Educated to Secondary Level with GCSE qualifications or equivalent
- NVQ3/RSA3 or equivalent experience
Desirable
- European Computer Driving Licence or equivalent
Experience
Essential
- Extensive experience of working in an office environment.
- Knowledge of secretarial or administrative procedures and systems, some of which are non-routine and non-routine activities such as answering queries, progress chasing, task-related problem solving, acquired through experience.
- Range of work procedures and practices; base level of theoretical knowledge.
Person Specification
Qualifications
Essential
- Educated to Secondary Level with GCSE qualifications or equivalent
- NVQ3/RSA3 or equivalent experience
Desirable
- European Computer Driving Licence or equivalent
Experience
Essential
- Extensive experience of working in an office environment.
- Knowledge of secretarial or administrative procedures and systems, some of which are non-routine and non-routine activities such as answering queries, progress chasing, task-related problem solving, acquired through experience.
- Range of work procedures and practices; base level of theoretical knowledge.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
