Hertfordshire Partnership University NHS Foundation Trust

Carer Support and Wellbeing Worker

The closing date is 23 September 2025

Job summary

We have a new opportunity for a Carer Support & Wellbeing Worker to join us in delivering high quality community mental health care in SW Herts in our friendly team based in Watford.

We welcome diversity in our workforce and encourage applicants from people of all ages and backgrounds, such as those with lived experience of mental health difficulties.

Main duties of the job

The Post holder will:

conduct carer assessments and reviews
undertake carer contingency plans and wellbeing plans
provide information and support to promote and enable carer recovery
hold a caseload of carers
support carers to develop coping skills and achieve their wellbeing goals
accompany carers to appointments / meetings and performing a range of practical tasks, relating to their identified needs
support carers to understand the recovery goals, care plan and advanced directives and/or statements of the person they care for and to be involved in planning and implementing these
support carers to understand their entitlement to a carer's assessment and the support that is available to them from HPFT and other services
facilitate access to community groups and networks that enable carers to participate in community activities, to maximise their opportunities to have a positive identity and socially valued roles.

About us

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 4000 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?

Date posted

09 September 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,860 to £31,671 a year per annum, pro rata inclusive of 5% HCAS (min £1,303 max £2,198)

Contract

Permanent

Working pattern

Part-time

Reference number

367-ACMS-9713

Job locations

Colne House, Upton Road, Watford, WD18 0JP

Upton Road

Watford

WD18 0JP

Job description

Job responsibilities

To work as part of a community team which provides mental health services.
To focus exclusively on the needs of carers requiring support (including assessment of their needs) and act as an expert within geographical area of responsibility.
To support community team members in understanding best practice approaches to assessing the needs of and supporting carers.
To work within approaches outlined through the Care Act 2014 and local policy to ensure timely access to support for carers of people with a mental health issue.
To assist the senior social worker to ensure the integrity of the HPFT Carer Pathway within geographical area
To ensure that the wellbeing of carers is maintained at all times through promoting recovery-oriented practice.

For a more detailed description, please see attached JD and PS.

Job description

Job responsibilities

To work as part of a community team which provides mental health services.
To focus exclusively on the needs of carers requiring support (including assessment of their needs) and act as an expert within geographical area of responsibility.
To support community team members in understanding best practice approaches to assessing the needs of and supporting carers.
To work within approaches outlined through the Care Act 2014 and local policy to ensure timely access to support for carers of people with a mental health issue.
To assist the senior social worker to ensure the integrity of the HPFT Carer Pathway within geographical area
To ensure that the wellbeing of carers is maintained at all times through promoting recovery-oriented practice.

For a more detailed description, please see attached JD and PS.

Person Specification

QUALIFICATIONS/EDUCATION/TRAINING

Essential

NVQ level 3 qualification or mental health certificate level 3 or equivalent or agreement to undertake such training as soon asresources permit.

PREVIOUS EXPERIENCE

Essential

Direct work with carers
Carrying out assessments

Desirable

Care planning
Group work

SKILLS/KNOWLEDGE/ABILITY

Essential

Care Act 2014
Triangle of Care
An understanding of the issues and concerns of carers
Ability to plan and manage own workload and to work unsupervised
Ability to provide practical support to enable carers to achieve their wellbeing aim s

Desirable

An understanding of mental illnesses and the mental health system
Knowledge of local resources including welfare benefits and employment support

COMMUNICATION SKILLS

Essential

Good written communication skills including ability to write reports and letters
Good verbal communication skills including the ability to observe and listen effectively
Ability to use IT programmes effectively including email, Microsoft Word, Excel and PowerPoint

ANALYTICAL SKILLS

Essential

Good numeracy skills
Ability to analyse information and create innovative personalised solutions
Ability to research information and resources

Person Specification

QUALIFICATIONS/EDUCATION/TRAINING

Essential

NVQ level 3 qualification or mental health certificate level 3 or equivalent or agreement to undertake such training as soon asresources permit.

PREVIOUS EXPERIENCE

Essential

Direct work with carers
Carrying out assessments

Desirable

Care planning
Group work

SKILLS/KNOWLEDGE/ABILITY

Essential

Care Act 2014
Triangle of Care
An understanding of the issues and concerns of carers
Ability to plan and manage own workload and to work unsupervised
Ability to provide practical support to enable carers to achieve their wellbeing aim s

Desirable

An understanding of mental illnesses and the mental health system
Knowledge of local resources including welfare benefits and employment support

COMMUNICATION SKILLS

Essential

Good written communication skills including ability to write reports and letters
Good verbal communication skills including the ability to observe and listen effectively
Ability to use IT programmes effectively including email, Microsoft Word, Excel and PowerPoint

ANALYTICAL SKILLS

Essential

Good numeracy skills
Ability to analyse information and create innovative personalised solutions
Ability to research information and resources

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Colne House, Upton Road, Watford, WD18 0JP

Upton Road

Watford

WD18 0JP

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Colne House, Upton Road, Watford, WD18 0JP

Upton Road

Watford

WD18 0JP

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)