Hertfordshire Partnership University NHS Foundation Trust

Forensic Medium Secure Unit Receptionist

The closing date is 01 September 2025

Job summary

This is the perfect opportunity for someone seeking a unique role in a dynamic and rewarding environment where no two shifts are the same. Working hours involve shifts, including some nights, weekends and bank holidays.

Please be advised that, in accordance with the updated immigration regulations, we are unable to provide sponsorship for this position, as the salary offered is below the required threshold.

Main duties of the job

The post holder will:

Be an essential part of maintaining security at the service, including making sure all persons entering the service are approved to do so, checking ID and ensuring restricted items do not enter the service.

Liaising with the wards and coordinating vehicle bookings, visits and leaves.

Carry out reception duties for the Learning Disability Forensic Service. Greet and assist visitors appropriately, dealing with general enquiries.

Please see attached job description for full details.

Please note local public transport availability is limited and a reliable form of transport is essential for this role.

About us

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 4000 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?

Details

Date posted

18 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

367-LD&F-9621

Job locations

Broadland Clinic

Little Plumstead Hospital

Norwich

NR13 5EW


Job description

Job responsibilities

Please see the attached job description and person specification for full details about the role and requirements.

Job description

Job responsibilities

Please see the attached job description and person specification for full details about the role and requirements.

Person Specification

Qualifications

Essential

  • Basic IT skills, good literacy and numeracy

Desirable

  • RSA 2 Typing or equivalent
  • NVQ2 in Business Administration or the willingness to work towards the award

Experience

Essential

  • Experience of working in a person facing role

Desirable

  • Experience of working in a secure setting
  • Previous general office/clerical experience
  • Experience with a Health Service setting
Person Specification

Qualifications

Essential

  • Basic IT skills, good literacy and numeracy

Desirable

  • RSA 2 Typing or equivalent
  • NVQ2 in Business Administration or the willingness to work towards the award

Experience

Essential

  • Experience of working in a person facing role

Desirable

  • Experience of working in a secure setting
  • Previous general office/clerical experience
  • Experience with a Health Service setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Broadland Clinic

Little Plumstead Hospital

Norwich

NR13 5EW


Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)


Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Broadland Clinic

Little Plumstead Hospital

Norwich

NR13 5EW


Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Service Manager

Chris Hobley

c.hobley@nhs.net

01603711132

Details

Date posted

18 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

367-LD&F-9621

Job locations

Broadland Clinic

Little Plumstead Hospital

Norwich

NR13 5EW


Supporting documents

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