Hertfordshire Partnership University NHS Foundation Trust

Head of Service – Adult Acute and inpatient

The closing date is 26 August 2025

Job summary

The role will be responsible for the provision of the quality care within a highly complex range of health and social care services that interface across HPFT and with other healthcare providers.

You will be accountable for the effective operational management of all care pathways, requiring effective liaison and co-ordination with secondary care clinicians, managers, local politicians, primary care, commissioners and other independent contractors.

Lead the establishment of clear frameworks and processes by which the Strategic Business Unit will manage and monitor capacity on a day-to-daybasis, ensuring effective escalation arrangements are in place to maintain safety with the ability to respond where capacity issues present a challenge.

Lead the development and delivery of services for health promotion and prevention, working closely with other agencies.

Ensure compliance with all statutory requirements, e.g. CQC, HSE and implement relevant assurance systems to demonstrate compliance.

Main duties of the job

To work with the Divisional Director to implement care pathways that deliver cohesive and effective seamless service to the service user, embedding models of recovery and creating new organisational arrangements in the form of networks and service solutions to facilitate this approach. Ensure that the voice of service users and carers is well represented in service planning and delivery

Develop relationships with primary care practitioners that enable the effective development of services within the Strategic Business Unit.

Manage service contracts in an efficient and effective manner ensuring that the focus remains the development and continuous improvement of services to service users

Ensure rapid spread of Best Practice to deliver improvements in quality for service users and reduction in demand in secondary care.

Working with the Local Authorities, devise and implement effective assessment and decision-making processes with regard to social care, supported by appropriate cost-effective service models.

Working with other public services to build community-wide alliances with the public, service users, carers and their representatives, to support the development of locally appropriate services, ensuring the views of service users inform the planning and delivery of services.

About us

Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission.

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 4000 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

Details

Date posted

12 August 2025

Pay scheme

Agenda for change

Band

Band 8c

Salary

£79,163 to £90,880 a year per annum pro rata (includes 5% HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

367-A&UC-9639

Job locations

The Colonnades

Beaconsfield Road

Hatfield

AL10 8YE


Job description

Job responsibilities

Please find attached documents for the full job description and person specification. If you have any questions please contact John Murray.

Job description

Job responsibilities

Please find attached documents for the full job description and person specification. If you have any questions please contact John Murray.

Person Specification

QUALIFICATIONS/EDUCATION/TRAINING

Essential

  • First degree or equivalent a strong background operating at a senior management level in a large complex organisation.
  • Professional qualification in a relevant area of health or social care
  • Evidence of continuous professional and management development showing a combination of short courses, structured self study or formal management courses.
  • Specialist knowledge of a number of disciplines acquired through training and experience over a significant period.

Desirable

  • Programme and project management qualifications
  • Postgraduate management qualification at Masters level
  • Breadth of knowledge across all health and social care services from primary to tertiary care.

PREVIOUS EXPERIENCE

Essential

  • Knowledge of National policy and standards of governance.
  • Knowledge of NHS and local Government strategies, policies and plans, in particular those linked with the reshaping of Mental Health and Learning Disability services.
  • Experience of planning and manner.
  • Ability to direct and delegate effectively.
  • Open, honest and approachable in relationships with staff, peers and colleagues in partner organisations.
  • Willing and able to express opinions and views in corporate and partnership settings.
  • Experience of planning and implementing service change.

Desirable

  • Understanding of contracts and performance procedures.
  • Knowledge of local statutory planning frameworks
Person Specification

QUALIFICATIONS/EDUCATION/TRAINING

Essential

  • First degree or equivalent a strong background operating at a senior management level in a large complex organisation.
  • Professional qualification in a relevant area of health or social care
  • Evidence of continuous professional and management development showing a combination of short courses, structured self study or formal management courses.
  • Specialist knowledge of a number of disciplines acquired through training and experience over a significant period.

Desirable

  • Programme and project management qualifications
  • Postgraduate management qualification at Masters level
  • Breadth of knowledge across all health and social care services from primary to tertiary care.

PREVIOUS EXPERIENCE

Essential

  • Knowledge of National policy and standards of governance.
  • Knowledge of NHS and local Government strategies, policies and plans, in particular those linked with the reshaping of Mental Health and Learning Disability services.
  • Experience of planning and manner.
  • Ability to direct and delegate effectively.
  • Open, honest and approachable in relationships with staff, peers and colleagues in partner organisations.
  • Willing and able to express opinions and views in corporate and partnership settings.
  • Experience of planning and implementing service change.

Desirable

  • Understanding of contracts and performance procedures.
  • Knowledge of local statutory planning frameworks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

The Colonnades

Beaconsfield Road

Hatfield

AL10 8YE


Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)


Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

The Colonnades

Beaconsfield Road

Hatfield

AL10 8YE


Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Divisional Director, Acute and Urgent Care

John Murray

john.murray7@nhs.net

Details

Date posted

12 August 2025

Pay scheme

Agenda for change

Band

Band 8c

Salary

£79,163 to £90,880 a year per annum pro rata (includes 5% HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

367-A&UC-9639

Job locations

The Colonnades

Beaconsfield Road

Hatfield

AL10 8YE


Supporting documents

Privacy notice

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