Hertfordshire Partnership University NHS Foundation Trust

Duty Support Worker - Band 3

The closing date is 21 August 2025

Job summary

We have an exciting opportunity for a Community Mental Health Nurse to join our Adult Community Mental Health Services Team in South East Hertfordshire / Ware

The area is well served with transport links to historic Hertfordshire and its glorious countryside as well as into London and beyond. We are looking for someone who is passionate about delivering care to Adults with mental health issues.

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an exceptional organisation with big ambitions, our aim is to be the leading provider of mental health and specialist learning disability services in the country.

We can offer you a competitive salary, staff benefits package, excellent career development and training that comes from working for Hertfordshire Partnership University NHS Foundation Trust.

Whilst it is a challenging period for the NHS, there has never been a more exciting time to join HPFT. We are on a "Good to Great" journey as we continue to innovate, improve, transform and deliver the very highest standards of care to the service users and communities that we serve.

Please refer to the "Main Duties Of The Job", "Detailed Job Description And Main Responsibilities" sections and the Job Description and Person Specification documents attached elsewhere for full details.

Main duties of the job

To support our duty system working alongside our duty worker and duty manager
To work as part of a team which provides mental health services.

To focus directly on the needs of the service users using the Support Time and Recovery Model.

To work across service and/or care group boundaries as necessary.

To work within the Care Programmed Approach/Care Management process with a focus on Recovery Principles.

To provide support, give time and thus promote recovery.
To undertake carers assessment and support of carers identified in the team.

- To liaise with other agencies and any other relevant professional, in consultation with the Senior STR Worker and Support Services Manager
- To provide regular and practical support to service users and their carers in developing and managing their dignity and independence.
- To liaise with external stakeholders and other non-statutory agencies.

About us

Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission.

Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.

Date posted

07 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,240 to £27,928 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

367-ACMS-9615

Job locations

Cygnet House,

1 Old College Court, Priory Street,

Ware

SG120DE

Job description

Job responsibilities

To support our duty system working alongside our duty worker and duty manager
To be responsible for providing the link into the care co-ordination process for an allocated number of individual service users.

To ensure service users engage effectively with the agreed Care Plan and access to appropriate services provided on a regular and consistent basis.

Positively promote independent living of service users within the community.

Provide support with daily living; living ordinary lives.

Help service users gain access to resources to include benefits and welfare rights.

Provide information on health promotion to service users.

Help to identify early signs of relapse by monitoring service users progress, level of functioning and mental state and alert the appropriate staff involved in the clients care.

Job description

Job responsibilities

To support our duty system working alongside our duty worker and duty manager
To be responsible for providing the link into the care co-ordination process for an allocated number of individual service users.

To ensure service users engage effectively with the agreed Care Plan and access to appropriate services provided on a regular and consistent basis.

Positively promote independent living of service users within the community.

Provide support with daily living; living ordinary lives.

Help service users gain access to resources to include benefits and welfare rights.

Provide information on health promotion to service users.

Help to identify early signs of relapse by monitoring service users progress, level of functioning and mental state and alert the appropriate staff involved in the clients care.

Person Specification

QUALIFICATIONS/EDUCATION/TRAINING

Essential

Good standard of education (to include Maths and English GCSE grade C or above - or equivalent)

Desirable

NVQ in Health and Social Care
Experience of working with people with mental health conditions
Experience of working with people with dementia

PREVIOUS EXPERIENCE

Essential

Ability to manage distressing and challenging situations

Person Specification

QUALIFICATIONS/EDUCATION/TRAINING

Essential

Good standard of education (to include Maths and English GCSE grade C or above - or equivalent)

Desirable

NVQ in Health and Social Care
Experience of working with people with mental health conditions
Experience of working with people with dementia

PREVIOUS EXPERIENCE

Essential

Ability to manage distressing and challenging situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Cygnet House,

1 Old College Court, Priory Street,

Ware

SG120DE

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Cygnet House,

1 Old College Court, Priory Street,

Ware

SG120DE

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)