Transport Services Manager

Job responsibilities

Operational

• Manage and lead the in-house transport team.
• Ensure the effective and efficient operation of the Transport Helpdesk, including out-of-hours coverage.
• Manage all fleet and associated resources, ensuring safety, availability and performance.
• Promote an inclusive, environmentally conscious and customer-centred service culture.
• Ensure compliance with health and safety legislation and Trust policies.
• Deliver and monitor staff training programmes and competencies.
• Ensure accurate data collection and reporting to support service improvement.
• Participate in the Trust's on-call rota as required.

Leadership and Staff Management Responsibility

• Lead, supervise and support all transport staff.
• Conduct appraisals, set objectives, manage training and performance.
• Develop a positive team culture and promote wellbeing.

Financial Responsibility

• Manage allocated transport budgets, monitor expenditure, and report financial performance.
• Consult regularly with the Head of Operations and make efficiency recommendations.

Service Development and Improvement

• Promote innovation and continuous improvement in service delivery.
• Contribute to Trust policy development in transport and logistics.
• Establish sustainable transport initiatives in line with Trust strategy.

Communications

• Liaise with stakeholders to negotiate service expectations and manage issues.
• Use written reports, email, meetings and verbal communication to relay sensitive and operationally critical information.
• Ensure confidentiality, accuracy, and professionalism in all communication.

Additional Information:

Physical Skills

• Proficient in IT systems including MS Office; ability to operate transport software systems.
• Clean full UK driving licence required*

Physical Effort

• Site-based and vehicle inspections; manual handling of equipment on occasion
• Travel required across Trust sites.

Mental Effort

• Frequent requirement for concentration; responding to urgent and complex operational issues.

Emotional Effort

• Occasional exposure to distressing situations; managing conflict, performance concerns.

Working Conditions

• Office and vehicle environments; requires flexibility for on-call and out-of-hours support.

Health and Safety

• The post holder has a duty of care to themselves and to others with whom they come into contact in the course of their work as laid down in the Health and Safety at Work Act 1974 and any subsequent amendment or legislation.

QUALIFICATIONS/EDUCATION/TRAINING

Essential

• Good general education
• Knowledge of transport/fleet operations

Desirable

• Further training or certification in transport or fleet management

PREVIOUS EXPERIENCE

Essential

• Working with senior management
• NHS or healthcare setting
• Budget control
• Database use
• Team-based operations

Desirable

• Experience improving services or processes
• Change management experience

SKILLS/KNOWLEDGE/ABILITY

Essential

• Excellent communication and organisational skills
• Time management
• Leadership
• Staff supervision
• Planning and prioritisation

Desirable

• Knowledge of quality frameworks
• Customer service management

COMMUNICATION SKILLS

Essential

• Clear verbal and written communication
• Ability to engage with stakeholders at all levels

Desirable

• Report writing and conflict resolution experience

ANALYTICAL SKILLS

Essential

• Database maintenance and performance reporting

Desirable

• Experience using data to drive improvement

PHYSICAL SKILLS

Essential

• IT skills
• Clean UK driving licence

Desirable

• Familiarity with fleet software or tracking systems

PHYSICAL EFFORT

Essential

• Office and site-based
• Some lifting or handling of equipment

MENTAL EFFORT

Essential

• Frequent concentration
• Interruptions and urgent tasks

EMOTIONAL EFFORT

Essential

• Conflict resolution
• Exposure to challenging situations

ADDITIONAL INFORMATION

Essential

• Upholds Trust values
• Proactive
• Target-driven
• Flexible

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).