Hertfordshire Partnership University NHS Foundation Trust

Team Administrator PATH Service

The closing date is 11 July 2025

Job summary

An exciting opportunity has arisen for a part time Team Administrator within the PATH (The Early Intervention in Psychosis team in Hertfordshire)& ARMs (At Risk Mental State) services. This role will be based at our Radlett office.

We are looking for a highly organised, efficient individual to provide an administrative service to the team. You will be able to demonstrate that you can work alone, prioritising and managing your own workload whilst maintaining a positive, professional and calm approach. You should have excellent IT skills, a good working knowledge of Microsoft Office Packages .

Your role will involve communicating with our service users and staff so you should have highly developed communication skills. You will support your colleagues and the wider team at busy times.

Here's what we'll offer you: we offerstructured supervision, access to training and developmentas part of your own personal development.

We have a friendly and supportive team environment, within an organisation that truly makes a difference for adults with mental health conditions and their families and carers. If you are enthusiastic, reliable and have a flexible approach to work, then we would like to hear from you.

There is a degree of flexibility with the working pattern for this role within the service's working hours of 9-5pm Monday to Friday.

Please note there will be occasional travel needed to our Stevenage office.

Main duties of the job

To work as a key part of the team and to be responsible for providing comprehensive administrative support to the team.
Toensure accurate data registered on the Patient record system; to produce data for audits.
Covering telephone calls into the teams, ensuring all calls are dealt with promptly and in a professional manner
To sort and issue incoming post, stamp or frank outgoing mail
Responsible for logging faults with Estates
To book clinical & meeting room for the PATH & ARMs teams across multiple hub site
Responsible for ordering IT equipment, mobile phones, stationary items, lone worker devices and any other equipment required for staff
Requesting & updating IT access for new & existing staff
Eroster administration - Coordinate and manage rosters to ensure service managers have oversight of staffing levels at all times.
Car Permits: Manage the issuance and renewal of car permits for staff.
Financial Ordering and Accounts: Handle financial transactions, including ordering and maintaining accounts with support of managers.
The post holder will be expected to apply a high degree of confidentiality to their work, whilst ensuring clear communication within the team and administrative colleagues. To undertake routine duties under the supervision of the leadership team.

About us

Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission

Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.

Date posted

27 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,883 to £26,958 a year per annum pro rata (5% HCAS inclusive)

Contract

Permanent

Working pattern

Part-time

Reference number

367-ACMS-9479

Job locations

3 Bowlers Green, Kingsley Green, Harper Lane, Radlett WD7 9HQ

Harper Lane

Radlett

WD7 9HQ

Job description

Job responsibilities

Responsible for the smooth running of the team processes generating correspondence to service users and carers.
To ensure accurate data registered on the Patient record system; to produce data for audits.

Responsible for ensuring that all visitors to the team and al telephone calls are dealt with promptly and in a professional manner; bearing in mind the need for confidentiality and trequirement to promote the Trusts corporate image. Demonstrate a positive customer care approach. To sort and issue incoming post, stamp or frank outgoing mail. Responsible for logging faults with Estates Accountable for paper files and filing system, including archive files. To book clinical & meeting room for the PATH & ARMs teams across multiple hub sites Responsible for office area ensuring notice boards and leaflets are up to date with relevant information. To update skills as necessary and attend mandatory training

Responsible for ordering IT equipment, mobile phones, stationary items, lone worker devices and any other equipment required for staff.
Requesting & updating IT access for new & existing staff.Eroster administration - Coordinate and manage rosters for sickness, annual leave, and bank & agency work to assist service managers have oversight of staffing levels at all times.
Car Permits: Manage the issuance and renewal of car permits for staff
Financial Ordering and Accounts: Handle financial transactions, including ordering and maintaining accounts with support of managers.

Job description

Job responsibilities

Responsible for the smooth running of the team processes generating correspondence to service users and carers.
To ensure accurate data registered on the Patient record system; to produce data for audits.

Responsible for ordering IT equipment, mobile phones, stationary items, lone worker devices and any other equipment required for staff.
Requesting & updating IT access for new & existing staff.Eroster administration - Coordinate and manage rosters for sickness, annual leave, and bank & agency work to assist service managers have oversight of staffing levels at all times.
Car Permits: Manage the issuance and renewal of car permits for staff
Financial Ordering and Accounts: Handle financial transactions, including ordering and maintaining accounts with support of managers.

Person Specification

Knowledge, Training and Experience

Essential

A good standard or education to secondary level - NVQ2/GCSES A-C Grade or equivalent
The ability to organise and prioritise own workload and to work under pressure and within agreed guideline
At least 2 years' experience of working in an office environment
Experienced & confident user of all Microsoft Packages

Desirable

Experience of using Eroster system
Experience of using Paris patient record system

Communication Skills

Essential

Excellent communication skills when dealing with service users, their relatives/carers and other outside agencies either by telephone/letter/email or face to face contact
Demonstrating respect and empathy with service users
Appreciation of confidentiality

Person Specification

Knowledge, Training and Experience

Essential

A good standard or education to secondary level - NVQ2/GCSES A-C Grade or equivalent
The ability to organise and prioritise own workload and to work under pressure and within agreed guideline
At least 2 years' experience of working in an office environment
Experienced & confident user of all Microsoft Packages

Desirable

Experience of using Eroster system
Experience of using Paris patient record system

Communication Skills

Essential

Excellent communication skills when dealing with service users, their relatives/carers and other outside agencies either by telephone/letter/email or face to face contact
Demonstrating respect and empathy with service users
Appreciation of confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

3 Bowlers Green, Kingsley Green, Harper Lane, Radlett WD7 9HQ

Harper Lane

Radlett

WD7 9HQ

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

3 Bowlers Green, Kingsley Green, Harper Lane, Radlett WD7 9HQ

Harper Lane

Radlett

WD7 9HQ

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)