Job summary
Job Overview:
We are excited to offer a permanent position for an Refferal Advsior at our welcoming Single Point of Access Service in St Albans! As a referral advsior, you will be a key part of our team, managing all incoming communications, including telephone calls, letters, and other forms of communication.
Key Responsibilities:
- Managing Communications:Handle all incoming communications, including telephone calls, letters, and other forms of communication.
- Using Information Systems:Establish the urgent status of potential new referrals using our information systems.
- Managing Enquiries:Address day-to-day enquiries and requests for information efficiently.
- Supporting Clinical Advisors and Management:Work according to agreed pathways and protocols to support the clinical advisors and management team within the department.
Training and Support:
You will receive comprehensive training from our outstanding organization, including a full 8-12 week on-site training program. We are committed to fully supporting you throughout your training to ensure you excel in your role.
Application Details:
Please note that the vacancy may close early if sufficient candidates apply. Don't miss out on this opportunity to join our friendly team and make a difference!
Please be aware that this role is NOT eligible for Sponsorship
If you already work for HPFT on a health and care visa, you will NOT be able to transfer your visa to this role as this role is NOT eligible for Sponsorship
Main duties of the job
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Main Job Duties:
- First Point of Contact:Serve as the initial point of contact for service users, carers, or relatives, establishing the nature of their communication.
- Telephone Management:Answer all incoming telephone calls and direct them to the appropriate clinician/practitioner within the organization.
- Urgent Referrals:Identify referrals requiring immediate response and redirect them to the appropriate Single Point of Access clinician/practitioner.
- Post Management:Efficiently manage incoming and outgoing post.
- Independent Work: Establish priorities, work independently, and proceed with objectives with minimal supervision.
About us
Hertfordshire Partnership University NHS Foundation Trustare one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission.
Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings.Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
Job description
Job responsibilities
We are seeking a dedicated Referral Advisor to join our SPA Team. As the first point of contact for service users, carers, and relatives, you will play a crucial role in ensuring smooth communication and efficient service delivery.
Key Responsibilities:
- Data Entry:Input new referrals into SPA data systems accurately.
- Information Provision:Provide information to callers in response to inquiries, accessing relevant electronic/web-based information.
- System Checks:Verify if individuals are previously or currently known to the organization using electronic patient systems.
- Data Management:Enter appropriate minimum data sets into the Customer Relationship Management System and electronic patient records, using effective questioning skills and respecting patient confidentiality, in line with Trust protocols and legislative requirements.
- Urgent Referrals:Identify referrals requiring immediate response and redirect them to the appropriate Single Point of Access clinician/practitioner.
- Service Improvement:Contribute to the continuous improvement of service provision by communicating service user feedback.
- Post Management:Efficiently manage incoming and outgoing post.
- Independent Work:Establish priorities, work independently, and proceed with objectives with minimal supervision.
For full details of the role and responsibilities for this vacancy, please refer to the Job Description and Person Specification documents attached.
Note: Previous candidates need not apply.
Job description
Job responsibilities
We are seeking a dedicated Referral Advisor to join our SPA Team. As the first point of contact for service users, carers, and relatives, you will play a crucial role in ensuring smooth communication and efficient service delivery.
Key Responsibilities:
- Data Entry:Input new referrals into SPA data systems accurately.
- Information Provision:Provide information to callers in response to inquiries, accessing relevant electronic/web-based information.
- System Checks:Verify if individuals are previously or currently known to the organization using electronic patient systems.
- Data Management:Enter appropriate minimum data sets into the Customer Relationship Management System and electronic patient records, using effective questioning skills and respecting patient confidentiality, in line with Trust protocols and legislative requirements.
- Urgent Referrals:Identify referrals requiring immediate response and redirect them to the appropriate Single Point of Access clinician/practitioner.
- Service Improvement:Contribute to the continuous improvement of service provision by communicating service user feedback.
- Post Management:Efficiently manage incoming and outgoing post.
- Independent Work:Establish priorities, work independently, and proceed with objectives with minimal supervision.
For full details of the role and responsibilities for this vacancy, please refer to the Job Description and Person Specification documents attached.
Note: Previous candidates need not apply.
Person Specification
Qualifcations
Essential
- Good level of education GCSE s or equivalent including English Language
- NVQ 3 or equivalent experience or willing to work towards this qualification
Previous Experience
Essential
- Knowledge and experience of working with those experiencing mental health and/or learning disability difficulties
- Be proficient in the use of computerised systems especially Word and Excel to a level to enable the production of a high standard of finished work
- The ability to organise and prioritise own workload within an agreed schedule of work and to work under pressure and within agreed timescales
Communication Skills
Essential
- Ability to communicate effectively when under pressure
- Excellent communication skills when dealing with service users, relatives, carers and other outside agencies either by telephone/ letter or face to face
- Good customer care skills
Person Specification
Qualifcations
Essential
- Good level of education GCSE s or equivalent including English Language
- NVQ 3 or equivalent experience or willing to work towards this qualification
Previous Experience
Essential
- Knowledge and experience of working with those experiencing mental health and/or learning disability difficulties
- Be proficient in the use of computerised systems especially Word and Excel to a level to enable the production of a high standard of finished work
- The ability to organise and prioritise own workload within an agreed schedule of work and to work under pressure and within agreed timescales
Communication Skills
Essential
- Ability to communicate effectively when under pressure
- Excellent communication skills when dealing with service users, relatives, carers and other outside agencies either by telephone/ letter or face to face
- Good customer care skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
